Dobbs Tire & Auto Centers

Reviews

• PW

  Perry Williams

  1 day ago
  5.0
  They have a gs name Perry who is extremely nice and very knowledgeable and professional
• SG

  Sam Guithues

  1 day ago
  5.0
  Dobbs in Collinsville Illinois returned my call. Mike was able to get me in that same day for 4 new tires.
• PD

  Philip Dieteman

  4 days ago
  2.0
  Each time we schedule an appointment for service's, we are on time, even early. However, the vehicle sits in the parking lot in most cases a half hour or more. A tires rotation is taking 2-to 3 hours. Dobbs in Collinsville store is friendly and bit higher priced but it's taking much to long for even simple services. After tire service the air pressure in most cases isn't adjusted or problems with sensors are not addressed. We have 2 vehicles serviced and or tires from Dobbs.
• RT

  Rich Tejada

  May 11, 2026
  5.0
  Appt setup was easy and Richard the Dobbs technician kept us informed with the whole process. Thx
• FH

  Fred Hatchett

  Apr 10, 2026
  1.0
  UPDATE: I went in the next day to speak with Stanley. He right away showed his colors like he did through the phone. He denied his actions and stormed off because he didn’t want to face his problems. Seems to me it’s well known of his behaviors. After letting Stan know of himself Rich and another gentleman was behind the desk. Rich was definitely taken back to what was happening. I do apologize to him because he had nothing to do with this. Rich was calm and respectful towards me. He allowed me to explain to him what happened. Rich didn’t take sides. He did what I expected Stan to do. Rectify the situation and move forward. Rich apologized for the confusion and we proceeded to speak about my truck. I apologized to him and his coworker. I also apologized to the 1 customer waiting. As they were in The crossfire of Stan and I situation. What confuses me is Stanley told me he is a manager there. NO WAY THATS POSSIBLE. If it is then Dobbs you need to do better at vetting your staff. I was wrong for showing up the way i did. But I’m tired of handing over money to companies who continue to disrespect me. I will not tolerate that from anyone. I wish I could give 0 stars. I’ve used Dobbs several times in the past. They are pricey but I use them from time to time. I work over the road. My personal truck needed some emissions work. I called a week prior and setup an appointment for Thursday the 8th. I was told to drop off truck by Wednesday night and they will diagnose it in the morning and give me a call. When setting things up they already had my info just based off my name. They had a description of my issue. I drop off truck truck Wednesday night. Left my key in the envelope they provided. Wrote down my name and make model of truck. I call them Thursday at the end of day. Some guy named Stan answers and totally snaps on me saying he didn’t know all I did was leave a key and a name. That he had no clue what was going on with it and why didn’t I leave my number. I told him I had an appointment Thursday and my name is in the system. He continues to blame me and says sorry and hangs up on me. Count your days Stan. I’ll be up there Friday when I’m back from work. Instead of trying to fix the situation you blame the customer and hang up on me?? I got you!!

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