SIXT Rent a Car Chicago South Loop

Reviews

• TR

  tai ronald

  6 days ago
  5.0
  Rented for one day and my experience was awesome since the beginning. I was third upon pick up. After a short wait, one of the staffs proceed the booking without issues. He was fast, smart and knew exactly what to ask. The process was quick and very smooth. Got a free upgrade and the car was in a superb condition. Clean at both interior and exterior, the car was also very new without any mechanical problem. I was slightly late for the return so i called the hotline and they said the staff will wait me for extra 15 mins. Made it on time to met manager Kiwanne. He was very helpful and particularly friendly. Dropped off the car but forgot the charger in the car. Came back the next day and found it for me. 5 Stars.
• JP

  J Pratt

  Aug 21, 2026
  1.0
  Do not rent I repeat do not rent at this location if so at your own risk very unprofessional I encountered The most humiliating situation with employee name Tasha I miss my meeting Spend hundreds of dollars on ubers to get to the location to be told by a professional person that does not have any customer service experience and shouldn't he be working at a counter that I couldn't rent a car with my major credit card.
• MS

  Moe Salah

  Aug 19, 2026
  1.0
  I had a very disappointing experience. I had a rental vehicle fully paid for and confirmed, but when I arrived to pick it up, I was told the vehicle I had paid for was not available. Instead of offering a comparable vehicle or making a real effort to resolve the situation, I was offered a lower-tier vehicle. I had specifically paid for the higher-tier vehicle, so I did not feel that was an acceptable solution. After they were unable to provide what I had reserved and paid for, I ultimately had to ask for a refund and make other arrangements. I understand that issues can happen with rental vehicles, but what was most frustrating was the lack of effort to make the situation right. Based on this experience, I would not recommend this location and will think twice before using them again
• QQ

  qrich2000

  Aug 14, 2026
  2.0
  The representative who helped us initially was very friendly. Steven, thank you for making sure the rental process went smoothly. Unfortunately, my experience after returning the vehicle was completely different. We accidentally left an item inside the rental. The agent who received the vehicle actually called me after finding the note we left and confirmed that the item had been located. At that point, we felt relieved and assumed someone would help us get it back. Instead, we were basically ignored afterward. What started as, “They found it, so they’ll help us get it back,” quickly turned into, “They simply don’t care.” I understand that leaving the item behind was our mistake, and I take responsibility for that. My issue is what happened after the item was found and confirmed. Communication and basic follow-through should not disappear at that point. If you rent from this location, be extremely careful not to leave anything in the vehicle. Based on my experience, finding your property does not necessarily mean they will make a reasonable effort to return it to you.
• JM

  Jasmine Miles

  Aug 14, 2026
  5.0
  Staff at this location was so friendly, helpful and very professional. The entire process of picking up the car and also returning it was quick and simple. I will always use SIXT any time I need a rental car.

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