SIXT Rent a Car Chicago South Loop

Reviews

• RC

  Richard Campagna

  2 days ago
  5.0
  I was referred to SIXT by Jesus at the Le Méridien Essex Chicago after a last-minute need for a rental car arose during my stay. Fortunately, the experience turned out to be smooth and impressive from start to finish. Upon walking in, I was immediately welcomed by Kiwanne, who was professional, efficient, and genuinely helpful. Thankfully, they had a vehicle available, and the entire rental process was highly streamlined and well automated. Within roughly five minutes, I had completed the paperwork and was on my way to retrieve the vehicle from the adjacent parking garage. One aspect I particularly appreciated was the transparency of the process. Shortly after completing the rental, I received a digital file containing all documentation and a detailed condition report of the vehicle, including any existing damage. This proved especially helpful, as the car had a sizeable dent in the rear hatch, eliminating any uncertainty about a pre-existing condition. Overall, this was a very positive experience marked by efficient systems, strong customer service, and thoughtful operational design. I would certainly consider using SIXT again when traveling in markets they serve.
• GR

  Gregory Rueda

  3 days ago
  1.0
  Stay away. Had to file a police report and contact my credit card. This business will charge you for vehicle damage you did not do. Not worth the hassle.
• AB

  Angela Bex

  4 days ago
  2.0
  My experience at this Sixt branch was not great. I rent a car once a month, so I've used various companies and various locations downtown. The process here was the SLOWEST I've encountered anywhere. The young people working the check in counter were less than professional. The young lady laughed and joked with a gentleman picking up a car about how he should take her along on his trip, but then teased him about using a debit card. I would have been irate and embarrassed if I was him. The young man that checked me in spent way too much time trying to upsell me on literally everything. Then when I handed him my credit card he and his coworker had a conversation about whether or not they could accept it. When I asked why they would NOT accept a MasterCard with a $2,500+ limit for this $200 transaction, the young woman said "we are a LUXURY rental service and prefer cards like American Express." I was renting a Ford for a few days. Give me a break. The other thing that makes their check in process frustrating is the employee has to go into the garage, get the car, bring it out, and then finish up the transaction. Unlike most places where you go into the garage and an attendant shows you to your vehicle. What should have been a ten minute process took almost an hour. That being said, the prices were decent for the dates I needed a car, the vehicle was nice and well kept, and Sixt returned my deposit almost immediately upon returning. I will likely do business with Sixt again, but I will absolutely avoid this location if possible.
• AT

  Annabelle Thompson

  Apr 28, 2026
  1.0
  This location partakes in the practices of deception, lies, and thievery. I was charged after my return for 2 days late even though I dropped off a day early, fuel, even though I returned with more than I was given, and an additional driver even though I was told by Tasha that her manager Tobias would waive it. I was able to get 2 out of 3 resolved by opening a case but they have gone ghost in responding to the final charges. I am disappointed and gave this time (a month )before writing my public review. But it is clear that Sixt does not value a customer who returns early with proper gas and no damage to their vehicles. I do not recommend!
• JR

  Jennifer Ramirez

  Apr 20, 2026
  1.0
  I had a very disappointing and unsafe experience with Sixt during my first (and last) rental. I rented a vehicle for a short road trip, and from the moment I picked it up, the car was not in acceptable condition. It smelled strongly of cigarettes and was visibly dirty inside, especially in the front seating area. During my trip, I received a tire warning and was forced to pull over on the highway due to a serious safety issue. After contacting roadside assistance, mechanics, and Sixt customer service, I received no timely or effective help. Upon inspection, I discovered that both front tires were severely damaged and torn—not just flat—putting my safety at serious risk. With no support and being stranded, I had no choice but to pay out of pocket to replace both tires at a local mechanic. I have all receipts as proof. At the time, customer service assured me that notes would be made for reimbursement when I returned the vehicle. However, upon return, I was told nothing could be done at the moment and that a manager would contact me. I never received any follow-up or resolution. This is especially frustrating as I also purchased insurance coverage, which I expected would protect me in situations like this. Overall, I experienced a dirty vehicle, a serious safety hazard, lack of roadside assistance, and complete failure in follow-up or accountability. I don’t recommend Sixt based on this experience.

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