SIXT Rent a Car Chicago South Loop

Reviews

• KB

  Kia Banks

  5 days ago
  5.0
  All of the staff are pleasant, patient and knowledgeable. I always have a positive experience when renting a car here. I want to acknowledge Trey and Kiwawwe for their exemplary service.
• RM

  Robert Millsaps

  Jun 28, 2026
  5.0
  I went to the South Loop location. My CSR- TREY was very knowledgeable about the services. He did everything to get me the car I needed. Trey was great!!!
• AA

  Aficionado

  Jun 28, 2026
  5.0
  Initially, I was not impressed with Sixt as a national car rental agency. The national booking people did not tell me that your local branch closed at 2 PM. My flight was delayed and I got there at 2:30pm on a Saturday and was unable to pick up my car. I called the national number for Sixt and experienced incredibly poor customer service. However, an incredibly kind woman named Angel who used to work for you, and now works at the parking deck next-door, suggested that I come back in on Sunday morning and see if your local branch could still help me. She even went out of her way to call Trevon for me ahead of time and also called her sister Tasha (who was on vacation!) to explain the situation and both Tasha and Treyvon were incredibly kind to say they’d make sure I got help! When I showed up on Sunday morning, Trevon exceeded all of my expectations. He immediately greeted me with a smile when I entered, and when I mentioned my name, he knew exactly what I was talking about. He was helpful, courteous, kind, and professional. He went out of his way to make sure that my rental was still honored and that I got an excellent car. I only wish that the sixt national employees on the phone were as excellent in customer service as Trevon. I would like to highly commend Trevon and Tasha. They reversed my previously unimpressed view of Sixt - and I’m thrilled with the service at the South loop location.
• EB

  Emeric Bisbee

  Jun 20, 2026
  1.0
  Left important items in the glove compartment. Went to ask for them the next day. Car booked with another person, no items were put in a lost and found. Person there said cleaners "usually look in the glove compartment." So simple just to keep the things left in the car at least overnight, very disappointing.
• LB

  Lars Bolthouse

  Jun 12, 2026
  5.0
  My first time to use Sixt was September 2025 Miami, FL. Service, efficiency and attentive agents were all wonderful. This time I used Sixt in the South Loop of Chicago and it was even BETTER! I will now ONLY USE SIXT for car rentals. Tobias, the Senior Branch Manager went above and beyond in helping me with a problem. As I was in security at O’Hare airport, I discovered I still had the keys in my pocket. I could have died because my flight was leaving in minutes for another country. The Sixt customer service line gave me an email address to contact the loop office. Tobias replied and helped me with what to do. I sent the key Fed Ex over night. Problem solved. Great friendly service and stress relief over the top. …And there was even more to my experience: the less expensive car I reserved for fuel efficiency, had a problem and they upgraded to a little larger car at no charge. It was also very efficient on fuel. For me the upgrade was a dream because I was in the car a lot. I think I will pay more for a nicer car next time. Thank you for the best customer service!

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