SIXT Car Rental - Chicago O'Hare International Airport (ORD)

Reviews

• CB

  Charles BLAC

  4 days ago
  5.0
  I am writing to share how incredibly happy I am with my recent rental experience with Sixt.Your service delivered everything I was looking for, making my trip completely stress-free. I specifically appreciated:Easy Access: Finding the Sixt location was incredibly convenient and well-mapped.Easy Transition: The front desk experience was flawless. The agent processed my information quickly and provided a completely frictionless transition out to the lot.The Exact Car Requested: I was thrilled to receive the exact vehicle make and model I asked for, rather than a generic substitute.Thank you for providing such a premium, reliable service. I will absolutely be renting from Sixt again for my future travels
• NS

  Nerissa Santiago

  Aug 27, 2026
  5.0
  Utilized Sixt rental location at the airport - access to the location is easy to navigate. I did encounter an issue with my reservation, and thankfully both Lian & Samy were there and saved the day! They were able to help problem solve the issue and get me situated with a car, within a good amount of time. Car was clean and easy to pick up and drop off. I would definitely recommend this location for its location convenience and also its helpful and friendly team members.
• GK

  G Krishna

  Aug 23, 2026
  5.0
  I had a great experience with SIXT at Chicago O’Hare, and I especially want to recognize Lian for his outstanding service. He was genuinely friendly, professional, patient, and made the entire rental process smooth and stress-free. It’s rare to come across someone who makes you feel truly welcomed and valued as a customer. Lian went above and beyond, and his positive attitude made a lasting impression. I truly appreciate his help and excellent customer service. Thank you, Lian ! SIXT is lucky to have you on the team. Highly recommended!
• TS

  Tzvi Silver

  Aug 19, 2026
  1.0
  UPDATE: Sixt replied to this review with a generic, copy-paste apology that didn't address any of the specifics — no mention of Liam giving away my reserved car, no mention of Ernesto's conduct, and no offer of compensation for the 2.5 hours I paid for and couldn't use. If you're reading this before booking here: get everything in writing, and don't expect accountability even after they've acknowledged the issues publicly. 1 star. Picked up a car at this location on Monday, Aug 17. Reservation was for 2:00 PM (flight landed 45 min late, flight info was on file). Didn't actually leave the lot with a working vehicle until 4:30 PM — 2.5 hours later. The check-in agent, Liam, told us the car was only held for 1 hour and had already been given away — I watched him hand our reserved vehicle (a GMC Acadia) to the customer in front of me. He said Sixt had "no obligation" to hold cars and that we should be thankful they didn't cancel outright. He also quoted $4.99/gal for the prepaid fuel option, claiming it was a discount off a local station price of $5.30/gal — every gas station we actually passed was $4.30/gal or less. We were then sent to space C1 with no key there, waited 45+ min in a separate key line with only one staff member working, and after my 23-weeks-pregnant wife had already loaded our bags (with our 22-month-old in tow) into the C1 car, another customer told us it was theirs — we had to unload/reload everything ourselves, no staff helped. The branch manager, Ernesto M., showed up near the end, raised his voice at me, took zero responsibility ("I just got here"), and said nothing could be done because I'd booked through a 3rd party. I also had trouble getting through to Sixt customer service during all this — they told me the branch wasn't picking up their calls either. Also questioned why we needed my wife's marriage license/passport just to add her as a driver since her license doesn't share my last name — not a documented requirement, just an added hassle. Avoid this location if you can. Nothing about this was handled professionally.
• AW

  Ashley Williams

  Aug 10, 2026
  5.0
  ⭐⭐⭐⭐⭐ This review is a little late — our reservation was July 27 — but we’re still enjoying time with family (and the car!), and I absolutely could not forget to come back and give Brian at SIXT O’Hare the recognition he deserves. After a LONG stretch of international travel, we arrived at ORD tired and ready for something to just be easy. Brian made it easy. His patience was exceptional. He took his time with us, never made us feel rushed, and genuinely seemed committed to making sure our family was taken care of. But what really stood out was how much effort he put into making sure my husband left HAPPY. And Brian understood the assignment. 😂 My husband ended up with a BMW X6 M, and let’s just say he has been enjoying himself ever since. Brian didn’t treat us like another reservation or transaction. He paid attention, worked through everything with us, and made sure the experience — and the vehicle — were right for our family. That level of service matters, especially when you’re exhausted from traveling and just want someone who cares enough to help. So, SIXT: please find Brian and give that man ALL THE THINGS. 😂👏🏽 Recognition. Employee awards. Bonuses. Raises. Promotions. Extra vacation days. A very nice lunch. Whatever is available — PUT HIS NAME ON THE LIST. 😂 Seriously, employees like Brian are the reason customers remember a company instead of simply remembering a rental car. Brian, I’m sorry it took me a couple of weeks to write this. We haven’t forgotten you — we’ve just been busy enjoying our family and the beautiful car you made sure my husband drove away smiling in. Thank you for your patience, kindness, commitment, and truly outstanding customer service. You took excellent care of our family, and we appreciate you. 10/10. Brian is the guy you want taking care of you at SIXT O’Hare.