Howard Orloff Volvo Cars

Reviews

• AA

  A

  Aug 27, 2026
  1.0
  Horrible Service dept. I called and spoke to Daryl Brewer. I have a vehicle that was serviced at this Facility in the past by a previous owner and I simply wanted to know what services were performed so I know what to do now. I was NOT asking for any personal information of the previous owner. I have never had an issue with ANY dealer providing this information on what services were performed with previous owners until this dealer claims a privacy issue. AGAIN, NOT ASKING for any personal details of the previous owner. I just would like to know what actual services were done to the car. That’s it. I would STAY AWAY from these guys!!!
• A

  Іван Довганюк

  Aug 21, 2026
  1.0
  I am extremely disappointed with my experience with this dealership. When they are selling you a vehicle or an extended warranty, everything moves very quickly. They make sure to explain how important the warranty is and do everything possible to close the sale. However, when you try to CANCEL that warranty and receive the money you are owed, the experience is completely different. I canceled my warranty and have now been waiting for my refund for about a month. I was even told that a refund check had already been mailed to my home, but I still have not received anything. I personally drove to the dealership to resolve this issue because getting anyone to properly respond over the phone was nearly impossible. I spoke with them in person on a Friday and was assured that everything was taken care of and that the check would be sent out on Monday. That was about a month ago. Since then, I have repeatedly tried calling the dealership, but getting someone to answer or provide a clear explanation has been extremely difficult. I keep getting promises, but no check, no tracking information, no proof that it was actually mailed, and no concrete answer about where my refund is. This is unacceptable customer service. If you can sell a warranty quickly, you should also be able to process a legitimate cancellation and refund professionally. At this point, I simply want the money that I am owed or a clear, documented explanation of exactly when and how my refund was issued. If this is not resolved, I will have no choice but to continue escalating the matter through the appropriate channels until I receive my refund. Based on my experience, I would strongly recommend that customers think very carefully before purchasing any additional warranty products here. Selling them seems easy — canceling one and getting your money back is a completely different story.
• IS

  Ilham Sabeh

  Aug 14, 2026
  5.0
  Thank you for the wonderful experience at Volvo Howard Orloff. Not only was the service excellent, but the after-service care was just as impressive. We were pleasantly surprised with thoughtful gifts, and then again a couple of weeks later with delicious cookies delivered as an unexpected gesture of appreciation. All cars may be the same, but not all dealers know how to treat their customers. At Volvo Howard Orloff, we were truly treated like kings and queens from start to finish. The kindness, attention to detail, and genuine care make all the difference. A big shout out to FLORENTINA, who was exceptionally nice and professional throughout the entire process. We highly recommend her for any car sale. Also, a big shout out to COLIN in finance for his support and professionalism as he made everything smooth and easy.
• MZ

  Murad Zeynalov

  Aug 6, 2026
  5.0
  I had an amazing experience buying my new Volvo, thanks to Cheryl Marks. My English is not very strong, but Cheryl was incredibly patient, kind, and understanding throughout the entire process. She took the time to explain everything clearly, answered all of my questions, and never made me feel rushed. She made the whole experience comfortable and stress-free. I also want to thank the gentleman who helped me with all the paperwork—I’m so sorry that I forgot your name. You were very professional, patient, and made the signing process easy for me. Even the young man who came outside to help install my license plates was incredibly friendly, helpful, and attentive. It really showed that everyone at the dealership cares about their customers. The Volvo XC90 is an absolutely amazing vehicle, and I couldn’t be happier with my purchase. The quality, comfort, and technology are outstanding. I highly recommend Cheryl Marks and the entire team. Thank you all for your professionalism, kindness, and outstanding customer service. It was truly one of the best car-buying experiences I’ve ever had.
• MB

  Michael Brown

  Jul 30, 2026
  5.0
  Oh the places you’ll go with a Rover so grand, When you bring it to Howard Orloff’s skilled hand! I rolled in one day with my Land Rover proud, And Lee Zarras the Service Manager stood out in the crowd. Perfect! Excellent! Friendly and true— Honest as sunshine and clear as the blue. He fixed it with care, not a worry, not one, And when it was finished, the job was all done. Now my family feels safe as can be, In the very best hands—thanks to Lee and his team, you see! Safe on the road, safe in the night, Safe in our Rover, everything’s right. Then who did I spot in a flash, just like that? Greg Leach the Sales Manager, sharp as a cat! A serious pro and a great guy through and through— I was so very glad just to catch a quick view. But oh, what a shame! What a hiccup, oh no! I couldn’t stop by just to say a quick “Hello!” Three shiny vehicles—count them, all three— I’ve bought from dear Greg and his wonderful team, you see. From the first to the last, they’ve treated me right, With honesty, care, and pure Seussian delight! I can’t say enough (though I’ll try and I’ll try), I’ll praise them to the tops of the tallest blue sky! Lee Zarras! Greg Leach! And the whole Orloff crew— You’re the best of the best, and I tip my hat to you! So if ever your Rover needs love and good cheer, Drive straight to Howard Orloff—you’ll smile ear to ear!

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