Enterprise Rent-A-Car

Reviews

• RD

  Ryan Dove

  6 days ago
  4.0
  It was a little difficult finding the office at O'Hare, I found the tram then to the office on the 1st floor only to have to go to their secondary office on the 3rd floor but immediately above the first office was only 1 more floor, not two. I went up as high as the elevator would take me (second floor), then back down to one, asked for help, THEN around the corner to another set of escalators and back up! This airport is terrible anyway as it relates to any type of organization or user friendly references, so this is about par! As for the service it was great! Very attentive people working and I had a great car and the return was super simple, fast and friendly and they didn't try to pin me with damages to a car (like Columbus OH), which there weren't any anyway because the car has 1,200 miles.
• DP

  Dennis Puhr

  Aug 24, 2026
  5.0
  I wasn’t expecting to walk into an airport car rental location and leave eager to write a review, but the service was truly exceptional from start to finish. When I arrived, there was no line, and I was immediately greeted in a warm and friendly manner. The agent quickly pulled up my reservation, took care of everything efficiently, and had me on my way within minutes. When I got to the rental vehicle, I noticed the check-oil light was on. An agent outside immediately stepped in and seamlessly switched me to another vehicle. She was incredibly kind, friendly, and helpful and made the whole process completely stress-free. The service was just as impressive when I returned the vehicle. I was surprised to be personally greeted by the manager, who welcomed me back with a big smile and had my return processed within minutes. This was some of the best customer service I’ve experienced at a car rental location—or anywhere, for that matter. It was especially refreshing to see a manager right there on the front lines, helping customers alongside the rest of the team. Friendly, efficient, professional, and genuinely welcoming from beginning to end. Five stars! Is will definitely rent with Enterprise again. Oh! The price was right and the vehicle was spotless.
• EI

  Ekaete Ikpeinyang

  Aug 23, 2026
  5.0
  I rented a car to drive from ORD to Madison, WI and back for a work conference. Everything was fine for arrival check-in wise however when I got there I was given a car that was sub what I rented. Total cost for 4 days of rental was about $500 but I was given a car that had a manual key. Outdated blue tooth. And no AirPlay. In addition it totally smelled heavily like marijuana. I’m not a smoker. So I asked for a 2nd car, same smell. 3rd car, same smell. I needed to get on the road and I almost just took the 3rd car and left but I was like this isn’t what I paid for. So I went back and asked to speak to a Manager. Manager Austin put me in an upgraded car at no additional cost. On the return, we were in a rush to catch our flight home and didn’t get a chance to fill the car up. Luckily it was Austin that met us on return and he remembered me from 4 days prior. I mentioned that I had not had a chance to refill the tank and he again waived that for us as well and we were able to run to our flight. Customer service does not mean that nothing well ever go wrong with an interaction, it’s about what the business does to recover the clients patronage. I really appreciate how Austin easily fixed the issue both times. Great employee!!
• JS

  James Springsteen

  Aug 16, 2026
  2.0
  Terrible experience with Enterprise that caused us an enormous amount of unnecessary stress and frustration. We needed to rent a car one-way from Chicago O’Hare Airport to South Bend, Indiana (SBN) on August 15 because our original flight plans had been disrupted. I called Enterprise mid last week The representative I spoke with told me that we could not return the vehicle directly at SBN, but found another Enterprise location in South Bend and provided me with the address: 1420 S. Michigan St. He quoted a price of $68, and based on that information, we accepted the rental and cancelled our remaining flight to South Bend. The night before our flight, I received a text message to check in for our rental. When I looked at the reservation, I noticed that both the pickup AND drop-off locations were listed as O’Hare Airport. I called Enterprise and explained the situation. I asked them to correct the drop-off location to the South Bend location that their representative had given me. I was then told that there were no Enterprise locations anywhere in South Bend where we could return the car and that there was nothing they could do. At this point, we had already cancelled our flight based on the information Enterprise had provided to us. We were now facing the possibility of being stranded at O’Hare with no reasonable way to get home. I asked to speak with a manager. Unfortunately, the conversation only became more frustrating. I explained that we simply wanted Enterprise to honor the arrangement its employee had made with us. Instead, the manager told me that I was the one who had made the mistake. How could I have made that mistake? I specifically told the original representative that we needed a one-way rental to South Bend. He was the one who told me that SBN wasn’t an option, found another South Bend location, and gave me the address. I had no reason to know which Enterprise locations existed in South Bend. We were then told that we could rent a vehicle, but we would have to return it in LaPorte or Michigan City, Indiana, neither of which was near our destination. Even worse, the price was now $210 instead of $68. When I insisted that Enterprise should honor the original agreement, I was told that their “system” would not allow them to make any exceptions. With no other practical way to get home from Chicago the next morning, we reluctantly agreed to the $210 rental and the inconvenient Michigan City drop-off. However, when we arrived at the Enterprise counter at O’Hare, we spoke with a young woman employee. We explained everything that had happened and how frustrated we were. She immediately took ownership of the problem and went to work to fix it. Within just a few minutes—and with only a couple of taps on her iPad—she arranged a vehicle that we could return directly at SBN, our original destination, for only $100. She is the reason for the two star rating instead of a one! Why were we put through all of that stress, worry, and frustration by the two Enterprise employees we spoke with the night before, only to have another Enterprise employee at O’Hare resolve the problem in minutes? Unfortunately, the experience with the other two employees left us feeling misled and manipulated, particularly because we were initially quoted $68, then told the only alternatives would cost $210—and ultimately another employee was able to arrange essentially what we originally needed for $100. We are still extremely disappointed with how Enterprise handled this situation. What should have been a simple car rental became a major source of stress heading home after a wonderful vacation. Customers should be able to trust the information provided by their employees, and when an employee makes an error, the customer should not be blamed for it or pressured into paying substantially more. We will think twice before renting from Enterprise again, and we will certainly be sharing our experience with others so they can be cautious when making their own rental arrangements.
• TV

  Travis Vivian

  Aug 14, 2026
  1.0
  Normally Enterprise and National are great, in the last 30 years of renting I rarely have had a problem with either company. This year has been different. The OHare Enterprise Branch Manager continues to believe my wife crashed a car in January before leaving the terminal. On the date in question I have provided proof via credit card receipts that photos that show my wife was in Iowa at this time. After our insurance rejected the claim we have been working Enterprise Damage Recovery Unit to resolve this issue. They have not provided any evidence of the crash other than a copy of our Car Insurance card. I would support your local Enterprise and National car rental but STAY AWAY from this location until they replace this branch manager. I would like someone from Enterprise Corporate Management to reach out. Since this has been months long, I am seeing how far I can get with the regional Manager here in Eastern Iowa. Marissa, not sure if you can see this, hopefully so. The normal phone numbers and contact info on that page has not been helpful. I ave been dealing with Enterprise using the normal channels for over a month now. Ace Martin has all of the details but I am requesting someone in Enterprise Leadership look at this claim because there may be fraud involved. Also there is no rental info because you could not even provide a rental agreement on this claim.... So I just called the Customer Service +1 855-266-9565, answered the questions and it told me you are closed and to call back during normal business hours. This is not new, I am really trying that is why I am asking for escalation... please help!!!!

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