AutoZone Auto Parts

Reviews

• KK

  Kathleen

  May 11, 2026
  5.0
  My son and I stopped to purchase another battery to replace a brand new one that wasn't charging in my Subaru. Whitney was our first contact person who deserves double the five stars, Steve who found the battery connector was too short for a decent charge and replaced with extended connector, again above and beyond. There are not enough stars to show our appreciation, 25+ (Kathie and Eric)
• HH

  Hugh

  May 6, 2026
  5.0
  They helped me get new wheels after von and the gang swindled the wheels, so I asked Greg, and he summoned wheels onto my hellcat
• TF

  Tesla Fox

  Apr 20, 2026
  1.0
  You’re better off going literally anywhere else. I came in for something any retailer handles in their sleep: a return exchange on the same transaction. Return one item, ring up a replacement of equal or different value, settle the difference. AutoZone’s own policy supports this and it’s in their public FAQ, and every store I’ve been to handles it as a single transaction. Not this one. Instead, I was told I had to fully refund back to my original payment method (which could take days to process), then make a completely separate purchase for the replacement with additional tender. When I asked them to just cancel the in progress return so I could walk out with the item and figure it out elsewhere, I was told the system takes an extended period to void. The result: the store’s system flagged the item as ‘returned’ even though I physically still had it, which meant a second AutoZone location couldn’t help me either. What should’ve been a five minute transaction turned into a three hour ordeal bouncing between two AutoZone stores on foot, because I’m working on my car. You know. AUTOZONE. Where people go BECAUSE their car is down. Wild concept. They eventually got it resolved, but only after the store called corporate help desk to untangle a problem that should never have existed. To be fair to the staff: the sales associates and the managers on the floor were genuinely trying to help. This isn’t a floor staff problem. The bottleneck is the store manager, who seems to treat her role as finding reasons to say no rather than finding paths to yes. Getting her to apply basic retail logic was like pulling teeth. A store manager’s job is to remove friction for the customer, not manufacture it. And a detail that says a lot about the operation: they don’t stock bags. At all. Not paper, not reusable, nothing. Chicago’s bag ordinance doesn’t require retailers to stop offering bags, it requires them to provide recyclable or reusable options. Making customers walk out juggling loose merchandise is reflective of the customer service this store aims to provide. The staff deserves better leadership. Until that changes, go to a different Auto parts store. And probably one a few miles out as this Store Manager trained some of the managers in the nearby stores and they tend to reflect her unprofessional customer service practices.
• GL

  Ganiu Laguda

  Mar 3, 2026
  5.0
  Excellent customer service, variety of products.
• MG

  Maria Gudino

  Feb 19, 2026
  1.0
  Why state that you open at 7:30 just to be here waiting because the second opener has not arrived. Opening 30 minutes after the time listed.

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