Alamo Rent A Car

Reviews

• CA

  Caitlin Adelson

  2 days ago
  5.0
  They provided excellent service. I was provided with the car that I requested speedily. While driving the car, I noticed that the car's AC was not working very well. Upon mention at drop off, the service agent (Tori, I believe) asked how they could make it right and took 50% off our rental cost. I am impressed with their commitment to providing good service and will definitely return to Alamo when renting a car in Chicago.
• MV

  M. V.

  2 days ago
  5.0
  10/10 service. The ORD location has THE BEST employees with the best customer service. No matter the hour of the day. My pickup was 2AM (Sat 5/16) and they were backed up due to delays so many people having pickups and they were very kind and thanked us for our patience numerous times. Handled all the customers with care and made us feel valued and honestly forget about the time of the wait. I didn’t have time to speak with a manager but I really appreciated how they handled such a hectic situation and will always use this service when visiting Chicago!
• JJ

  Jill

  6 days ago
  5.0
  The customer service at the Alamo car rental at Chicago O'Hare airport is fabulous. I rented a minivan and had trouble connecting my iPhone Car Play to the car. I asked one of the attendants if they could help me ... and after three separate people couldn't do it either, they found another minivan for me, and made sure my phone connected before walking away. Their representatives spent at least 30 minutes helping me - ensuring I was satisfied before allowing me to leave. It was beyond appreciated!
• BT

  Becky Thompson

  May 12, 2026
  5.0
  I was at O'Hare International and from picking the car up to dropping it off, the entire experience with Alamo was phenomenal. The check in clerk was very nice and professional advising me to take the elevator vs. the escalator due to the size of my bags. Then, the inspector at the drop off was also so polite. He said, "Just leave your trash in the car ma'am, I'll take care of it." Enjoyed my Toyota Camry EV. I'll definitely use Alamo again!
• MM

  MEANDONLYME

  May 11, 2026
  1.0
  I experienced issues with my online reservation and called for assistance. This resulted in two reservations being created. I asked the representative to cancel the reservation with the incorrect dates and confirmed the correct dates with her. Although she struggled due to a language barrier, she assured me everything was resolved. Upon arriving at the airport, I learned she had canceled the wrong reservation, requiring me to pay additional fees since the dates weren't what I needed.

Frequently Asked Questions About Alamo Rent A Car