Alamo Rent A Car

Reviews

• VV

  Victoria

  Jun 27, 2026
  5.0
  Everybody was really nice, great customer service, handled fast efficient.. communication with great, Kep in touch by the email or text.. Also was given contact number if I had any questions or concerns.
• RR

  Rob R

  Jun 23, 2026
  5.0
  I'm shocked to give a car rental outlet a five-star rating, because most of them are mediocre at best, and rentals at O'Hare are horrible. But I had a great experience with Alamo at Midway. The online check-in worked well, so I could skip the counter. And the employees had me convinced that they honestly enjoy their jobs. When I got off the elevator, one of them walked me to my car, and even offered to help with my golf bag. On return, an equally friendly one walked me through the info he was entering, confirming a full tank & no damage and the price I expected to pay. Getting that confirmation on the spot is less common these days, but it's great, because it makes me not worry about surprises later. And no issues with the car. It's the kind of service that makes me willing to come back... and I even told other people about it, because I was pleasantly surprised. Keep it up.
• JW

  Jeff Wine

  Jun 22, 2026
  5.0
  I don’t usually do reviews, but I was very impressed with Alamo’s friendly customer service. My daughter even left her beloved water bottle in the rental car and they went above and beyond to find it! Well done Alamo!
• AG

  Anonymous Goose

  Jun 20, 2026
  5.0
  Overall 10/10: Amazing customer service. Did my rental thru costcos website and when checking in, did the self service option. The app was easy to use and adding your personal info was easy for credit card and driver’s license. Completely skipping the front desk, up the elevator and got the keys and checked out the car right away. Whole process was about 5 minutes for check in. When returning just follow the signs and park and they send you a digital receipt. Super easy super simple. Will use Alamo again in the future! The shuttle also takes you to and from the airport.
• CD

  Corey Davis

  Jun 13, 2026
  1.0
  Beware of using middleman booking sites for rentals. Go directly through the rental company. My experience was terrible — the vehicle I reserved and verified wasn’t actually available, and they had already rented it to someone else.What should have been an 8 PM pickup turned into a 1 AM pickup, and I had to leave at 6 AM. I spent $690 only to deal with a 5‑hour hassle, being offered cars that didn’t meet the seating capacity I needed, and searching for a vehicle that was supposedly confirmed.Overall, this was a frustrating and unacceptable experience. I didn't get any compensation for my trouble. Only so many people were compassionate enough to help.