Enterprise Rent-A-Car

Reviews

• EG

  Estrella Garcia

  5 days ago
  5.0
  Enterprise is definitely the place to go for the finest vehicles. I drove off in a 2025 ford escape and I’m going to miss that car. Greatest experience so far. Customer service was amazing and very helpful and quick. I can’t wait to rent from them again. Thanks again!!!
• KR

  Karla Ries

  Sep 23, 2026
  2.0
  Pick up of vehicle was fine in Champaign, associates were friendly and professional. We got 50 miles down road and check engine light came on. We contacted Champaign and they informed we would need to return or use roadside assistance or go to next E location. We called roadside assistance, they could not diagnose on phone (understandable) but also could not check inventory at next location (Danville, IL) or transfer our call to them. Also could not text us a phone number to their location. I found the lack of customer support concerning. We were on a tight time line and needed a specific size vehicle for number of adults and luggage we had on board (we have had our reservation in since March 2026). We chose to go out of our way to stop at Danville location. They had a comparable vehicle in lot, but informed us it was already committed so could not exchange for it. We asked if a tech could review the Check Engine warning as we believed it was likely to a routine emissions check that based on manufacturer info was past due but were informed we could take it to a service dept elsewhere in the town and work directly with them if we wished that service to be performed. The associate also said the issue was Champaign's location issue and not their's and if we wanted anything else, we would have to return to that location which would have added an additional 100+ miles and multiple hours to our day. We ended up choosing to continue on our trip as we had a time commitment to meet. The whole experience left a very bad impression of Enterprise for us - one I'm sorry to say was shared multiple times with others on our family reunion trip. I'm sorry the perception we are left with of Enterprise is that we are not a valued customer which does not seem to be in line with your mission statement: "Enterprise's core mission is to provide a great place to work, be the best transportation service provider in the world, exceed customer expectations, and serve as a committed corporate citizen."
• BB

  Bassam Bamieh

  Sep 17, 2026
  1.0
  Had a reservation, but when I showed up they told me they have no cars, and suggested I should go to their location at the airport. My guess is that they overbook. While I’m sitting in their office waiting for my Uber ride, they answered two calls in which they said to people who had reservation that they don’t have cars. What a way to run a business
• JM

  Jennifer Moore

  Sep 11, 2026
  1.0
  Nephew was killed in a car accident needed to get 14hrs from this location when I found out booked online at 3p Thursday for 6pm pick up took first car option they had needed it for 4 days. They called me at 5pm and didn't have a car told me they should have one by 9 am the friday morningand they will call me to come pick up. No one calls me by 930 so I called them the lady on the phone says hold on let me look be right back. Left me on hold for an hour and disconnected me. I called back and they put me on hold again and reroutes me to make a new reservation so I hung up and called back a third time for them to put me on hold again for another hour and hang up. Went to online ne chat to complain for them to tell me to file a complaint with billing after I have returned the car and they will see what they can do until then it's the branches issue... THEN I made a third reservation for pu at 1 and they call me finally around noon and said they had the 1st reservation on hold still from thursday waiting for my car to be ready it should be there soon they were waiting arrival at anytime they will call me so I go up there at 1 30pm to check in since they never called for the guy to tell me it was there and and he was waiting for it to be ready it might still be a couple hours and nodded in that direction and there was one sitting in line to be cleaned. I left and did errands and stayed close waiting for them to call me to pu to have to go back up there at 5p for them to tell me I was on a wait-list with no promise of a vehicle but listed as priorty if one comes in they will call me. Then after I leave I go online to check my reservation details and it cancelled when they closed at 6pm and I have now checked within an hour of me and no one has 4 day rentals left for this week. So now myself and my momma are gonna miss the funeral Saturday in TX No matter what because they are almost 14 hrs away and don't open untill 9am on sat if they even had anything. I am still trying to get to my sister my mom's health won't let her travel by train... Devasted to say the least that they kept leading us to I believe we had a car at any moment until we Co ldnt get one with any other agency due to being sold out. Funny how none of their sites let you even make a reservation unless they have it... Oh and don't tell me to contact you on the link I already did. Since it says owner to all replies on here what are you OWNERS gonna do toale this right.....
• KH

  Kori Hawkins

  Sep 10, 2026
  2.0
  I’ve rent from Enterprise multiples and it’s been seamless, and affordable. To preface this review I did make a reservation the day prior to my pickup date. However, I was called around 7am informing me the rental would be available around 3pm. Then at 12pm I was told 3-4pm and at 4pm I was told there is nothing available at all to fulfill my reservation today. The next available is 4 days from my reservation day. Just update the online booking system for properly inform renters of vehicle availability. There’s a “guarantee vehicle” pickup option, which does not account for delayed returns. If I was informed that earlier in the day the possibility for renting a car today was not an option I could’ve gotten a car from another location prior to the business day ending.