Enterprise Rent-A-Car

Reviews

• LW

  Lauren Wei

  3 days ago
  5.0
  I love this enterprise! Quick efficient AND they store lost items overnight. Got my backpack back next day no prob!
• CD

  Celia Dudley

  Aug 12, 2026
  1.0
  This location was particularly unhelpful, but not all this location’s fault. I rented from a location near Chicago, but a tire had a slow leak, about 2psi/day. I wanted to exchange. Enterprise Roadside service sent me to the Prospect location. The manager, Fernando, tried to call while I was driving, which I did not see. Fernando told me he didn’t have a vehicle (though there were cars but were waiting for pick up by customers). He told me I could take the car to a tire vendor and they’d pay for it. So Enterprise won’t trade cars and repair their own car. The renter has to spend their time maintaining Enterprise cars. Plus I was in a time crunch, trying to not drive through a severe thunderstorm (the day before I experienced 2 tornado warning where the sky was quite green). I contacted Costco, and best Costco could do was to get the original Enterprise to do a swap up by Chicago. In the end, Fernando put air in the tire, and I drove off. But according to the car, he brought the pressure up to 30psi, when it should be 33psi. I drove back and asked him for 3psi more. Fernando then filled it to 36psi, which rose to 37psi after I drove a little bit. Overall, Fernando’s tone to me was straightforward and at times condescending. I don’t know how much power location has, this one was particularly unhelpful, unbending, and at times condescending. My father-in-law, who my husband and I were visiting, is now very wary of Enterprise, since they don’t maintain their cars and won’t help a customer that is in a time crunch (delay your travels, oh well, sucks for you). Ugh . Enterprise. Update: 1.5 to 2 hours later tire is now at 34psi, down from 37psi
• SW

  Shalena Williamson

  Aug 6, 2026
  1.0
  If I could give negative stars I would this location is a complete joke. Half the cars either have body damage or need oil changes ALL at the same time. Avoid this location if possible HIGHLY UNRECOMMENDED.
• LB

  Lisa Bievenue

  Jul 31, 2026
  5.0
  staff were friendly and competent, and were working as quickly and efficiently as they could. I was happy to see they had enough staff to cover their reservations and needs each time I was in to begin the rental, extend it, and finally return it
• MM

  Mary McGuire

  Jul 25, 2026
  5.0
  They were very friendly and took time to give me instructions on how the rental worked--I appreciated that because it was a lot different from mine. They were very helpful!