Enterprise Rent-A-Car

Reviews

• RR

  rahul

  2 days ago
  1.0
  Very much disappointed with their work, my insurance company has to pay the total price but they charged me more than the approved amount without my consent or even without informing. Very bad service.
• GG

  garrett graham

  May 13, 2026
  5.0
  The staff at the Champaign location on prospect st were great. Very friendly and easy to deal with. Great experience all around and it fit into my budget. Had to extend the rental time twice and the phone staff was great as well. I will be using them again in the future for any of my rental vehicle needs
• ED

  Eura Dumas

  Apr 27, 2026
  5.0
  Always a good experience when I rent from this location. Anytime there has been any kind of issue, they have always provided a more than great resolution… i’ve been renting from them over the last two years. Admittedly there may be some phone issues as far as getting someone to pick up but trust when you do you’ll be given top customer service… it’s a fair trade if you ask me. Bryana and Fernando are very customer service related and do within their control to make sure you have a pleasant experience. Also Jesus is pretty good too.
• JP

  Jay Patel

  Apr 25, 2026
  1.0
  Don't book your car in this location,they never have a car which one you booked. I book full size SUV in 10 days advance and when I go to picked up the car they told me they don't have a any similar cars .and without solve my problem the employee are start doing some other work.
• KM

  Koosha Mirjavadi

  Apr 21, 2026
  1.0
  They called me just one hour before my reservation to say they didn’t receive enough cars and had nothing available. That’s completely unacceptable. There are only two explanations here: either management is running operations based on guesswork and wishful thinking instead of actual data, or the system you rely on is so poorly designed that you have no real idea what inventory you actually have. Neither is acceptable for a company of your size. Because of this failure, I almost missed important appointments in Chicago that I had already scheduled. This wasn’t a minor inconvenience—it disrupted my entire day. At this point, I have zero confidence in your service. I will not be renting from Enterprise ever again.