Tuffy Tire & Auto Service Center

Reviews

• AW

  Azalea Wilcoxson

  Jun 29, 2026
  1.0
  The main reason for 1 star is they messed up my hood latch which I now have duck taped shut. Almost every car I have owned has been older than me and not one of them has had a single problem with the hood latch and they are trying to tell me that my 2019 Ford focus is just worn and I need to pay them $500 for them to replace the hood latch mechanism which is $20 on Amazon. They broke my car and then quoted me $500 to fix it saying the part was $200 of that. Again the part is $20 and they broke it this was not an existing issue It started when they worked on my car. I went in for a wheel bearing (quoted 2 hours) and had to sit there for 4 hours before being sent home with it still not right and I had to come back 2 more times before it was right. On top of that I was quoted for about $1200 of completely unnecessary work according to the mechanic I talked to my drive belt, air filter, and a couple other things DO NOT need done. I only talked to a mechanic because I noticed another customer quoted for the same exact work when he came in for brakes.
• CL

  Chris Lanham

  Jun 20, 2026
  5.0
  Got Spark Plugs and Coils done, they did a amazing job and are friendly. Great Customer service would 100% Recommend to anybody who wants Oil Changes and more. Thank you to the Crew will be back
• LC

  Larry Curl

  Jun 20, 2026
  5.0
  All right I'm the kind of person that likes to change my own oil but I had a problem this time and I thought I'd seek some professional help and everybody wanted over $100 but tuffy was the only one that with the discount I came to $50 actually less than $50 and I just liked the way they worked the guy at the desk his name was Eric he did a good job
• BM

  Bradford Martin

  Jun 18, 2026
  5.0
  Best place I’ve gone to the people there are really nice and understanding if your looking for good quality employees and oil changes come here
• DS

  Devon scott

  Jun 12, 2026
  1.0
  I am writing to formally express my disappointment and concern regarding my recent experience with the Tuffy Auto Service Center in Bourbonnais, Illinois, involving my 2014 Ram 1500 Laramie. The primary issue was not simply the repair itself, but rather the repeated delays, lack of communication, and billing concerns throughout the process. On May 26, I dropped my truck off after being advised that the repair would take approximately two hours. Later that day, after hearing nothing, I contacted the shop only to discover that my vehicle was no longer there and had been sent to the dealership because the programmer they had arranged failed to show up. Approximately an hour later, I received another call informing me that the TIPM they had ordered was incorrect. At that point, my truck had still not been repaired. Once the correct part arrived, additional delays occurred because the programmer again failed to show up on multiple occasions. (2 days no show) Throughout this process, communication was extremely poor. Nearly every update was obtained because I called the shop myself rather than receiving proactive communication from the staff. As a customer, I should not have had to continually chase down information regarding the status of my vehicle. (Eric is rude and dose not call you back as to why we had to deal with Mark!) My concerns also extend to the billing. After declining replacement of the A/C control unit, I was provided with an approved estimate of approximately $788.05. During conversations with Service Advisor Mark, I was specifically advised that the pricing would not change from the approved amount. However, when the repair was completed, the final invoice totaled approximately $1,122.41, including programming charges that were not reflected in the approved estimate I had authorized. This discrepancy was never properly explained. When I expressed my concern to Mark regarding what I believed to be an excessive increase from the approved estimate, I paid the invoice in good faith to avoid further delays. At that time, Mark asked me to bring back copies of the estimate and final invoice so he could review the charges and process a refund if warranted. I returned the requested documentation as instructed. Since then, I have been unable to obtain any meaningful follow-up. Mark has repeatedly been unavailable, and despite my efforts to resolve the matter directly with the local store, I have received no explanation, update, or resolution regarding the overcharge concern. As a customer, I feel I made a reasonable effort to address this issue locally before escalating it to corporate, and I am disappointed that my concerns have gone unanswered. My concerns can be summarized as follows: * Failure to meet the originally promised repair timeline. * Multiple delays caused by vendor/programmer scheduling issues. * Incorrect part ordering. * Poor and inconsistent communication. * Pricing discrepancies between the approved estimate and final invoice. * Lack of follow-up after concerns were raised. I chose Tuffy expecting professional service, clear communication, and transparency. Unfortunately, this experience fell well below those expectations. I respectfully request that Tuffy Corporate review this matter and provide a response regarding the issue!