Enterprise Rent-A-Car

Reviews

• KJ

  kevin jones

  5 days ago
  5.0
  I have been depending and dealing with enterprise car rental over the past 13yrs and have never been mislead nor disappointed by the workers. I will always put my trust in enterprise car rental service
• RV

  Raymonde Vance

  Aug 16, 2026
  5.0
  The Team was courteous, helpful and knowledgeable. Great experience and would recommend!
• DB

  Dk Blessed

  Aug 13, 2026
  5.0
  – Sydney( Syd Bailey) at Blue Island Location** I would like to take a moment to recognize Sydney at the Blue Island location for the exceptional service she provided during my recent rental. From beginning to end, Sydney was attentive, pleasant, professional, and consistently provided top-tier customer service. As a Corporate Director, I interact with service professionals regularly, and I can honestly say that Sydney provided some of the best customer service I have experienced in months. What impressed me most was her genuine attention to detail. Sydney asked thoughtful questions, made sure I was comfortable with my rental selection, and ensured that everything was taken care of as I prepared for my son's college drop-off. She made what could have been a stressful and busy experience feel seamless. When I returned the vehicle, I had the opportunity to interact with Sydney again, and she impressed me once more. She remembered that I was traveling for my son's college drop-off and asked how everything went and whether the vehicle I selected worked out for me. That level of personal attention and follow-through is rare and truly stood out. Companies need more employees like Sydney. She represents the kind of employee who makes customers feel valued and creates a lasting impression. Her service is a great reflection of Enterprise, and experiences like this are exactly why I chose Enterprise over Avis. I would also like to recognize the other associate who assisted me during the vehicle sign-off on August 10, 2026. Unfortunately, I don't remember her name, but she also provided exceptional service and deserves recognition for the way she assisted me. Please make sure both employees receive my sincere appreciation. Sydney, (Syd Bailey) in particular, deserves to know that her professionalism, attentiveness, and genuine care did not go unnoticed. Thank you for having employees who understand what exceptional customer service looks like.
• DB

  donald bradley

  Jul 30, 2026
  1.0
  This was the worst enterprise i have ever been in took an hour to get a car took 40 mins to get checked in 2 people ahead of me also the people are very rude (workers)
• NA

  Nizel Adams

  Jul 16, 2026
  1.0
  We tried Enterprise and I cannot recommend it. There's straight up fraud going on in some cases such as how they categorize their cars. Then, there's rarely any available inventory. Instead, you have to gamble on whatever just came in just before you arrived. In my case it was cars with bad brakes, smells, etc., which nearly killed me several times in the handful of times a vehicle was rented. Then, a complete tire blowout happened because the car they gave me when I showed up, had some undercarriage damage which pressed the front left tire against something which shredded the tire. Luckily I had decided to get off the highway and travel a less busy road otherwise I'd probably be dead. After paying close to $400 for a tow and a new tire out of pocket even though I paid for the insurance, the mechanic told me any new tires would keep shredding shortly after I hit the road because of the undercarriage damage. I had to then drive 4 hours to the nearest Enterprise because only the small spare tire would work without issue and we're only allowed to drive at best 10-15 mph on it. Thankfully I made it a few minutes before they closed otherwise I would've been stuck in the middle of nowhere. I was told by Enterprise that I would get reimbursed. When I got back to this location I told them, they ignored what I said and closed out the contract anyway. I reminded them and was told since the contract was closed, they'd have to manually do things by working with their accountant or whatever. I sent them an email with my receipts as requested and never heard back. Followed up several times and no response. Not to mention, they never brought up their subscription program even though we spent well over $2k renting within two weeks from them. For something like $1500 we could've gotten unlimited rentals for the entire month. The insurance is also shady. The main one you purchase doesn't cover tire issues unless it's related to a crash so if you pop a tire you're screwed. You have to buy the roadside assistance option just to cover tires and possibly undercarriage damage from single vehicle crashes which comes across as a malicious scam. Don't rent cars from Enterprise, especially this location. It seems they don't care if you could've died from their crappy cars as long as they get your money. Good luck because $400 pocketed from greed is gonna net you thousands, maybe tens of thousands in losses.

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