Enterprise Rent-A-Car

Reviews

• AA

  Abdulqader

  5 days ago
  1.0
  I rented the car for one day. I picked it up on Saturday and returned it on Sunday, the next day, but I was charged for two days. I also took the car with the fuel gauge at one-third and returned it at the same level. They charged me for refueling and violation that doesn’t exist . I came back a two weeks later to address the charges, and the employee told me he would issue me a refund. Instead, I later found out that he charged me an additional $3. Now I have to dispute these charges with my credit card company I strongly recommend avoiding this branch Full of garbage and pathetic
• DC

  Danny Chiao

  Aug 14, 2026
  1.0
  We had an absolutely TERRIBLE experience working with the staff at this location. We came here under a stressful situation. Prior to coming here to rent, our van had just broken down as we were heading out for a road trip. We came here to try and salvage the road trip. We were able to rent a vehicle and we were on our way. We thought the process was smooth until we returned the vehicle. To our surprise, the invoiced amount was almost twice that of what we were quoted and discussed with the agent who helped us out initially. Upon further review of the signed contract, it was clear that he kept quoting us the weekly rate but wrote up the contract differently than what we had discussed and verbally agreed upon. We talked to Ryan the manager onsite / franchisee (he said he was the location owner) of this location hoping to come to some kind of agreement. After hearing what we had to say, he showed zero empathy, hid behind the contract, gaslighted and belittled us for our entire time there. He repeatedly said things like, "I don't understand .... but the contract", "Was there something incorrect in the contract?", etc. We asked if we could bring in the original agent who helped us to talk this through. He said he had been promoted to a different location a few days ago and said he would text but that the other employee would probably not respond. We asked if there was someone from corporate who we could talk to but he said no and that there was nothing to be done since the contract was signed. And that corporate would give us the same answer. We left very frustrated and disappointed. My wife went online to the Enterprise corporate website and filed a complaint. To our surprise, they actually called her back on the phone and made things right by charging us only what was discussed - despite how the contract was written up. In the end, it's our fault for not carefully reading the contract prior to signing it. However, the personnel at this location are poorly trained, will lie to you about corporate policies and show zero empathy towards paying customers. Enterprise, at the corporate level, seems to care about their customers. The person we dealt with at this location very clearly does not.
• BQ

  Barbara Quinn

  Aug 11, 2026
  5.0
  Check-in and out were very easy. Site was very accommodating with rides to and from my location. All service folks were very pleasant, attentive and responsive.
• TB

  Timothy Boyd

  Aug 9, 2026
  1.0
  Set up my I-Pass for the entire twenty day period I had the rental car. Was emailed a citation that I didn't pay tolls for three times over a twenty day period out of approx 60 tolls that were paid. I provided documentation that the rental car was linked to my I-Pass and the tolling system must have just not picked it up on these occasions. I was still charged a $25 fee. This is a scam to extract money from their customers. They already have my credit card info, there is no justification whatsoever for charging a person $25 to charge my card less than $3 because of a tollway system doesn't work with 100% accuracy. Both times I called the wait time for the call was 30 minutes. Enterprise knows most people won't wait that long and will give up. Truly unethical behavior. Will never use this diagraceful company again.
• OD

  O D

  Aug 7, 2026
  1.0
  Don’t confirm bookings if you don’t have the car.