Deery Brothers Chrysler Dodge Jeep Ram Waukee

Reviews

• PW

  philip waddell

  Oct 6, 2026
  5.0
  Danny Henderson was an extremely helpful and communicative salesman. I had some issues on my end of things in which he was very understanding and nice to me. Took me seriously and did not judge/make assumptions which I’ve had issues with in the past for large purchases. Sent pictures, videos, and did anything requested after I had test drove and left the dealership. Answered all my questions he could and was honest with what he didn’t know, at least as far as I’m aware as he did look something up in-front me before just BSing/gaslighting/making something up. I’d recommend him to anyone and will absolutely reach out to him, no matter where I live, when I decide to get a car along side my others. Will update in with how the actual car is doing.
• BK

  Billy Keane

  Oct 3, 2026
  5.0
  We had an outstanding experience at Deery Brothers Chrysler Dodge Jeep Ram in Waukee! Terius and Calem were absolutely fantastic to work with from start to finish. They were friendly, professional, knowledgeable, patient, and incredibly easy to work with. The entire process was smooth, straightforward, and completely stress-free. We never felt pressured or rushed, and they took the time to answer our questions, work with us, and make sure we were comfortable with everything before moving forward. The communication was excellent, the customer service was top-notch, and we genuinely felt like they cared about getting us into the right vehicle and making the numbers work for us—not just making a sale. Car buying can sometimes be a stressful experience, but Terius and Calem made it enjoyable and easy. We couldn’t have asked for a better experience and would absolutely recommend Deery Brothers in Waukee to anyone looking for a vehicle. Five stars all around!
• DW

  Dustin Wedlund

  Sep 20, 2026
  5.0
  Exceptional service, unmatched customer care, and a team that genuinely goes above and beyond! I cannot say enough good things about Deery Brothers CDJR in Waukee. We were scheduled to leave for a road trip to Colorado on Sunday, and the Friday before leaving, the passenger seat in my Jeep Grand Wagoneer L broke, leaving the chair stuck all the way forward. I called around to several local places, and Deery Waukee was the only dealership where an actual live person answered the phone. They told me if I could get the Jeep there, they’d see what they could do. From the second I pulled in, Grace was phenomenal. She knew they were busy but promised to have a tech look as soon as possible. It turned out to be a bad switch on the passenger door. They didn't have the part in Waukee, but Nick in Parts went above and beyond by sending someone all the way up to their Ames location to pick it up so I wouldn't have to wait days. I was able to work in their lobby, and a few hours later, Grace updated me that it was fixed. She also let me know the tech had to jump it twice while working on it. The batteries tested fine at the time, but Grace wanted to be thorough and made sure I had a jump pack, telling me to bring it right back Saturday morning if anything acted up before our trip. Sure enough, after getting home, the Jeep died and needed jumped 2 different times to get through the evening. Saturday morning, my 12-year-old son and I jumped it a 3rd time and we were first in line at 8 AM. Grace was there—on what was normally her day off—saw me pull in, and immediately jumped into action to check for codes. A ton of codes came up this time, and all pointed to potentially being a bad battery. That’s when Eric, the tech who worked on it Friday, stepped in. He was also there on his day off working on his personal vehicle, but he dropped what he was doing to help us out. He walked my son and I through the entire diagnostic process. My son was fascinated, and Eric went out of his way to explain everything, even showing us how he used his phone to communicate with the Jeep’s computers to check for module updates. This time, the main battery tested bad, so Eric replaced both the main and auxiliary batteries right then and there just to be completely safe. We were back on the road home before lunch! Thanks to Grace, Eric, and Nick, our family made it to Colorado and back without a single hitch. This team genuinely cares about their customers. They’ve earned my business for as long as I own my 2025 Grand Wagoneer L Series III Obsidian, and when it’s time for our next vehicle, Deery Waukee will be our first stop!
• DA

  Diya Adhikari

  Sep 19, 2026
  1.0
  I’m genuinely so upset about my sister’s experience here. We came in because she was seriously looking to purchase a vehicle, and I was there to support her. Steven, the finance manager, repeatedly told her, “You don’t have to buy the vehicle.” I could not understand why someone working in sales and finance would keep saying that to a customer who was genuinely interested in buying the car. His attitude completely ruined the experience for my sister. She really liked the vehicle and was seriously considering purchasing it, but the way she was treated made her feel like her business was not wanted. The entire interaction felt negative and disrespectful, and it was upsetting to watch her leave feeling hurt. Steven did call afterward to apologize, but unfortunately, the apology did not feel genuine to either of us. It felt like it only happened after management became involved. I appreciate that he called, but an apology cannot take back how someone made a customer feel in the moment. I chose to be the bigger person and simply leave rather than argue or escalate the situation. However, after this experience, my sister will not be purchasing a vehicle from this dealership, and I personally would not recommend it to others based on how she was treated. Steven, if you happen to read this: please think about how you speak to customers. People coming into a dealership are making a major financial decision, and they deserve to be treated with respect. Telling a serious customer multiple times that she “doesn’t have to buy the vehicle” is not how you make someone feel welcomed or valued.
• DA

  Dikcha Adhikari

  Sep 18, 2026
  1.0
  I recently visited Deery Brothers Auto of Waukee to test drive a 2024 Honda Accord and wanted to share the experience I had with your finance manager, Steven. I was genuinely interested in purchasing the vehicle and was prepared to pay for it in full. While discussing the price, I brought up concerns about the condition of the vehicle, including a noticeable ding on the front that I did not see reported on the Carfax, as well as pencil/marking-type marks on the top of the vehicle. I was simply trying to negotiate based on those concerns, but Steven repeatedly told me that I “didn’t have to buy the car.” Toward the end of the conversation, he repeated it again in a louder and more dismissive manner. He also made comments about how my paying for the vehicle in full would affect the dealership’s profit. I understand that a dealership does not have to accept the price I offer, and I had no problem being told no. My issue was the way I was spoken to. I came in ready to purchase a vehicle, and instead of feeling like a valued customer negotiating a major purchase, I felt belittled and unwelcome. I was also there with my father, who does not speak English, and the interaction left me questioning whether we would have been spoken to the same way if we were different customers. As a woman of color, that is an extremely uncomfortable feeling to leave a dealership with. I cannot say what Steven’s intentions were, but I can say how his behavior made us feel. I actually liked the Accord enough that it very likely would have been my car. I walked away because of how I was treated, not because I did not want the vehicle. I hope management takes this seriously and addresses how customers are spoken to during negotiations. No customer should be made to feel like they are an inconvenience simply for negotiating the price of a vehicle.