Vaughn Automotive - Chevrolet of Ottumwa

Reviews

• AB

  Aj Brown

  4 days ago
  1.0
  This is an ongoing trend with this company dont be sorry be better and if you have already ran credit got approval then take the vehicle off the lot!! All uou guys keep saying is sorry im sorry you have a few hundred of the same 1 starts reviews start caring about your customers more than the da:$ commission!
• AJ

  Andrew Johnson

  Jun 23, 2026
  1.0
  I wouldn’t recommend doing business here. They have people quoting you a service who don’t know the real price, and then they will hit you with a higher price when you’re ready to pay. They need to educate all people answering the phone not to misquote people and give the wrong prices. You can’t surprise someone with a $207 bill after you told them initially, over the phone it would cost $79 plus tax and fees. That is stealing. This place will never get a cent from me. I encourage you to shop elsewhere.
• PW

  Paula Winter

  Jun 21, 2026
  5.0
  I was traveling from MN back to SW FL in my 2026 Enclave that I bought in December of 25. It was due for its 1st oil change and service; which is free. I had an appointment scheduled with the dealership in FL, where I bought the vehicle next week. I realized the Engine Oil Change soon light was constantly lighting up; I used the My Buick app and found Vaughn along the way. They were able to get the Enclave in right away for the service and did an outstanding job. Everyone I talked with was friendly and knows. I was able to get back to SW FL with no worries! Thank you!
• MJ

  Mariah Jo

  Jun 20, 2026
  5.0
  I have purchased 2 vehicles from Vaughn and both times I've been very happy with the customer service. Riley was great and got me taken care of in a timely manner.
• LN

  Lilian Nguyen

  May 22, 2026
  5.0
  Nathan was super helpful and everyone there made the day so much less stressful and i left with a car i am in love with!!! And he followed up the following day to see how things were. Would recommend!!!