Vaughn Automotive - Chevrolet Buick GMC of Ottumwa

Reviews

• AR

  Alli Rotert

  Apr 30, 2026
  5.0
  We worked with Mike Hagstrom to purchase our suburban after a hail storm totaled our previous vehicle. He was wonderful from start to finish, answered all of our questions, and was completely transparent and honest with us. He made the entire process so easy. We will definitely make the 3 hour drive again, the next time we are in the market. Beyond happy with our experience here.
• KF

  Kelly Farrow

  Apr 27, 2026
  5.0
  I wanted to write a review of the amazing service that we received from Vaughan Automotive. From the very beginning, everyone on their team was top-notch. The situation with our truck that we bought was my son who is deployed, found it, and decided that he wanted to buy it. It wasn’t easy, coordinating things, with our very limited text communication with him. Everyone was patient and understanding of our situation. Right after we wired the money it’s sustained hail damage. Because of that, we were very nervous to go through with the purchase as we were buying it sight unseen. After some discussions and reassurance that it would be fixed, we went ahead and went through with the sale, and had it shipped to us down in Florida. Our salesman Trevor Pryor took a lot of time to send videos before we bought it and after the damage was fixed to ensure that we were comfortable with everything about the truck. Trey Larkin, the business manager was very good with answering questions and handling everything on his end. I also can’t say enough good things about the GM Chad VanNess. He was extremely professional and unlike any person I had ever dealt with in a car dealership. I left a message with him, and he immediately called back and took the time to talk through our concerns about the hail damage. I should also add that the price of f the truck was better than any we had found across the US. The truck was delivered and is perfect! The only thing I’m disappointed in, is that they aren’t closer to us down here in Florida, as I would highly recommend them to all of our friends as they are trustworthy, thorough, and a top-notch dealership.
• ES

  Evan Smith

  Apr 16, 2026
  5.0
  I had the pleasure of working with Maci on purchasing a new vehicle. I absolutely hate dealerships and I made it clear (respectfully) that I pretty much wanted to be in and out on the phone once I checked over the vehicle. They gave me a very reasonable trade in value on my current vehicle. Upon purchasing I removed the paper covers to realize there were no floor liners (weird but I’m assuming the previous owner just wanted to keep them and bought the model year newer if vehicle so they’d still fit). They called me saying they were going to make it right by sending me some floor liners. They also mailed me the spare key once finding out the previous owner still had it. I can certainly say my next vehicle will be bought from Maci at Vaughn. I’m extremely satisfied with their out the door no haggle pricing and friendly faces. Jordan was my finance manager there and he was great as well.
• BM

  Brian Mead

  Apr 13, 2026
  1.0
  Has to be the worst dealership that I've ever tried to deal with in my life.. I tried buying a 2500 ram from them and sent all information they needed to run credit plus my trade in information and ended up telling them I will take my business elsewhere as I spent all day going back and forth with them and never got anywhere... I might aswell of did all the paperwork and talked to bank myself because clearly they don't have a clue how to do any of that... total joke of a dealership.. one star review is way to much for them
• BD

  Brittany Daggett-Sanders

  Mar 20, 2026
  5.0
  We had a fantastic experience! If you get the chance ask for Dean Dinning because he is amazing!👏 Dean was extremely thorough and helpful in finding us a vehicle within our budget and that met our family's needs. He answered all our questions and he even showed us how to operate the features within the vehicle! We appreciate him immensely. 😎 -Brittany (Daggett) Sanders and Joey Sanders