Crow Tow

For most impounded vehicles, pickup hours are: 8AM - 4PM Monday through Sunday 8AM - 12PM (noon) on holidays. Limited after-hours service is available exclusively for DMPD and Polk County Sheriff's Office impounded vehicles. Please call for additional information. Vehicle clean out times: 8AM - 3:30PM Monday through Friday 8AM - 11:30AM Saturday, Sunday, and holidays Tow truck pickup hours: 8AM - 3:00PM Monday through Friday

To retrieve your vehicle, you will need: The registered owner must be present Valid photo ID Payment by cash or credit card (the credit card must be in the same name as the photo ID) If you need to pay parking tickets to the city of Des Moines, please visit https://payparkingtickets.dsm.city/

To have your vehicle released, you will need: The registered owner must be present Valid photo ID Payment by cash or credit card (the credit card must be in the same name as the photo ID)

Access to vehicles stored on our lot is restricted until all outstanding balances are paid. You have two payment options: Insurance payment: Your insurance company may contact us directly and arrange to pay the towing and storage fees on your behalf. Personal payment: You may pay the fees yourself when you arrive at our facility. If you require documentation for insurance reimbursement, Crow Tow will provide the necessary paperwork.

Only the following items may be retrieved from an impounded vehicle without payment of charges. Property may be claimed once, and the owner must provide an itemized list. Claiming any other items requires payment of all charges. (a) Prescription medication for the vehicle owner or a legal dependent of the vehicle owner. (b) Prosthetic devices, durable medical equipment, and mobility enhancing equipment as defined under 701 IAC 220.7. (c) Child care items. (d) Uniforms or clothing required for the vehicle owner's employment. (e) Personal identification. (f) Credit cards or debit cards. (g) A cellular telephone. (h) A portable or mobile computer including but not limited to a tablet. (i) Tools of trade which are essential equipment, instruments, or machinery required to perform a specific job, profession, or craft in which the vehicle owner is currently employed. (j) A purse or wallet. (k) Essential documents or records relating to legal, financial, tax, or employment matters. (l) Prescription eyeglasses. (m) Hearing aids. (n) Dentures. (o) Keys not associated with the vehicle in the custody of the private entity.

Yes, however the vehicle must be removed using a tow truck or flatbed. We do not allow trailers on the lot.

No, repairs are not permitted on the lot, and tools may not be brought onto the premises.

No, you have 24 hours to remove your vehicle from the lot after payment before daily storage fees are charged.