Kimberly BMW of Davenport

Reviews

• VF

  Vicki Finkboner

  Sep 18, 2026
  5.0
  After shopping for a BMW for roughly six weeks and having not one, but two X3's get sold out from underneath me (at the dealer where I'd previously done business), I widened my search to look for the vehicle with the options I desired. I found an interesting vehicle online over a weekend and on Monday I reached out to Kimberly BMW and was greeted on the phone by Mckinley. After a brief conversation explaining my situation and what I was looking for, Mckinley quickly went to work sending me a video of the vehicle of interest. He did this because I am 2 1/2 hours (in another state) away from the dealership and I wanted to get as much done via calls, texts and emails before packing a lunch to see the vehicle. After negotiating and agreeing on numbers late in the day Monday, I agreed in earnest to purchase the vehicle as long as it looked as good in person as it looked in the video. They handled everything before I arrived including getting me approved for financing, so when I had to sign the comprehensive set of documents that come with a vehicle purchase, it took less than 30 minutes. That is unheard of and absolutely the fastest I've ever purchased a car. Fast forward to me leaving the dealership - 45 minutes into my trip home, Mckinley called and said he needed me to turn around and head back towards him due to what I will call a "speed bump" that needed to be addressed immediately. He drove towards me and I turned around to meet him at an agreed upon midway point. He gave me a loaner to continue my journey home and took my new purchase to get the issue handled. The most remarkable part of this diatribe is that the very next day, Mckinley drove my X3 2 1/2 hours back to me ON HIS DAY OFF and picked up the loaner to turn around and drive back 2 1/2 hours after a five minute exchange. Mind blown!!
• RS

  Richelle Smith-brecht

  Sep 9, 2026
  2.0
  Used to LOVE the service I got from Kimberly BMW - now no loaner car for service - even though I bought my car HERE and no on time shuttle driver. What happened ? Where’s Brandon ? He was great !
• CB

  CJ B

  Jul 1, 2026
  1.0
  My experience here was very poor. I took a used BMW in for a pre-purchase inspection ($150) and they never bothered hooking it up to a scanner. If they had, they would have found codes for misfires, a bad yaw sensor, and a check engine light. They also would have noticed that the check engine light on the dash wasn't lighting up (because the used car place in Rock Island I ended up buying it from had taken the gauges apart and covered up the light with tape). If they had done the bare minimum, I could have avoided a fraudulent sale. When I inevitably had to take the car back into them for repairs, the poor service continued. I let them know up front that I needed the car by a certain date for a trip, and they said no problem. They never contacted me to let me know the status of repairs. Whenever I contacted them, I spoke to a different person, who had no idea what was going on, and each time I got a different story. When the car was finally ready, it was later and more expensive than estimated. I also specifically asked the SA to have a tech diagnose why the hill descent and DCS buttons weren't working. Their diagnosis was that the button lights were burned out. When I finally bought a $20 scanner myself, I figured out in 2 seconds that it was the bad yaw sensor causing the buttons not to work. I contacted the customer relations manager about all this, and never heard anything back.
• SR

  Sarah Russell

  Jun 23, 2026
  1.0
  I purchased a vehicle remotely after being assured repeatedly that it had no material appearance issues — only standard wear and tear. The dealership sent selective close‑up photos showing only minor marks, but never provided a full walk‑around or honest video of the vehicle’s actual condition. When the car arrived, it had significant, visible body damage that was never disclosed, never photographed, and never mentioned during the sales process. My own close‑up pictures and videos documented peeling paint, misaligned panels, and clear signs of prior impact. Because of this, I escalated the issue to the General Manager over the entire family of dealerships — and even then, nothing was resolved. The silence and lack of ownership were consistent at every level. When I first raised the issue, the General Manager, Richard Zillmer, told me he “had a guy” who could fix everything for $1,000–$1,500. That alone was concerning — a luxury dealership relying on an unnamed contractor instead of acknowledging the severity of the damage. I obtained three independent repair estimates, including one from a BMW‑certified repair facility. Their written assessment makes the situation unambiguous: “The damage to this vehicle is not consistent with typical wear and tear… it should not have passed a standard dealer pre-sale inspection without disclosure.” They also confirmed the vehicle had undergone an improper prior repair, performed in a way that guaranteed failure: “The bumper was never taken off during the prior repair… whoever performed the prior repair ensured the refinish could never be correctly applied.” Their BMW‑certified estimate totaled $5,650.29, aligning with two additional shops — nearly $6,000 in undisclosed damage. After receiving this professional assessment, the GM did not acknowledge the findings. Instead, he reduced his offer and told me he could give me only $1,000 to “help the cause.” This was after being presented with documented evidence from a certified BMW repair facility outlining the true scope of the damage. BMW NA refused to step to uphold the brand standards they advertise, they simply redirected me back to the same dealership that misrepresented the vehicle. They also refused to hold their dealership accountable using their own Dealer Agreement, which requires BMW dealers to operate transparently and comply with all local, state, and federal laws. Nondisclosure of material damage directly conflicts with consumer protection laws at every level — local, state, and federal — yet BMW NA still declined to enforce the standards. If you’re considering buying from this dealership — or any BMW dealership — be extremely cautious. Demand full, unedited photos up close pics of the entire car. Demand video. Demand a complete walk‑around. Demand written confirmation of condition. Because if something goes wrong, you may find yourself in the same position I did: a premium brand with premium pricing and zero accountability when it matters. *Edit to respond to Dealer. Review the pictures. I will upload additional support that proves they misrepresented the vehicle. The Iowa AG said I have a case based on my documentation but it isn't egregious enough. If you see the pictures they sent with the red circles, that is the only damage they disclosed for the front bumper. As to my son inspecting it - my son is 22 and has never purchased a vehicle so would not have the experience to do a proper inspection - His sole purpose was to pick the car up so I didn’t have to pay shipping. They sent a picture with a red circle around the "only" damage on the bumper - if you'll notice, the red circle is in the bottom lower left side in a recessed location - but they didn't notice the rest of the peeling paint? See email from a BMW certified body shop. The Ohio AG and BBB have reviewed my documentation and said it qualifies for intervention.
• CH

  Christine Hollembaek

  Mar 16, 2026
  5.0
  I have known and worked with Patrick for quite some time. He is knowledgeable, fair, and forthright. He has the customer's best interest at heart and balances professionalism with personal attention. I have also interacted with Jim and it has always been a pleasant and positive experience. No pressure, no sales tactics, complete transparency and honesty. Both are refreshing to work with and it is much appreciated. Highly recommend Kimberly BMW.

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