Kimberly BMW of Davenport

Reviews

• CB

  CJ B

  Jul 1, 2026
  1.0
  My experience here was very poor. I took a used BMW in for a pre-purchase inspection ($150) and they never bothered hooking it up to a scanner. If they had, they would have found codes for misfires, a bad yaw sensor, and a check engine light. They also would have noticed that the check engine light on the dash wasn't lighting up (because the used car place in Rock Island I ended up buying it from had taken the gauges apart and covered up the light with tape). If they had done the bare minimum, I could have avoided a fraudulent sale. When I inevitably had to take the car back into them for repairs, the poor service continued. I let them know up front that I needed the car by a certain date for a trip, and they said no problem. They never contacted me to let me know the status of repairs. Whenever I contacted them, I spoke to a different person, who had no idea what was going on, and each time I got a different story. When the car was finally ready, it was later and more expensive than estimated. I also specifically asked the SA to have a tech diagnose why the hill descent and DCS buttons weren't working. Their diagnosis was that the button lights were burned out. When I finally bought a $20 scanner myself, I figured out in 2 seconds that it was the bad yaw sensor causing the buttons not to work. I contacted the customer relations manager about all this, and never heard anything back.
• SR

  Sarah Russell

  Jun 23, 2026
  1.0
  I purchased a vehicle remotely after being assured repeatedly that it had no material appearance issues — only standard wear and tear. The dealership sent selective close‑up photos showing only minor marks, but never provided a full walk‑around or honest video of the vehicle’s actual condition. When the car arrived, it had significant, visible body damage that was never disclosed, never photographed, and never mentioned during the sales process. My own close‑up pictures and videos documented peeling paint, misaligned panels, and clear signs of prior impact. Once I pushed for accountability, the dealership went silent. No updates. No follow‑up. Because of this, I escalated the issue to the General Manager over the entire family of dealerships — and even then, nothing was resolved. The silence and lack of ownership were consistent at every level. When I first raised the issue, the General Manager, Richard Zillmer, told me he “had a guy” who could fix everything for $1,000–$1,500. That alone was concerning — a luxury dealership relying on an unnamed contractor instead of acknowledging the severity of the damage. I obtained three independent repair estimates, including one from a BMW‑certified repair facility. Their written assessment makes the situation unambiguous: “The damage to this vehicle is not consistent with typical wear and tear… it should not have passed a standard dealer pre-sale inspection without disclosure.” They also confirmed the vehicle had undergone an improper prior repair, performed in a way that guaranteed failure: “The bumper was never taken off during the prior repair… whoever performed the prior repair ensured the refinish could never be correctly applied.” Their BMW‑certified estimate totaled $5,650.29, aligning with two additional shops — nearly $6,000 in undisclosed damage. After receiving this professional assessment, the GM did not acknowledge the findings. Instead, he reduced his offer and told me he could give me only $1,000 to “help the cause.” This was after being presented with documented evidence from a certified BMW repair facility outlining the true scope of the damage. BMW North America was no better. Instead of stepping in to uphold the brand standards they advertise, they simply redirected me back to the same dealership that misrepresented the vehicle. They also refused to hold their dealership accountable using their own Dealer Agreement, which requires BMW dealers to operate transparently and comply with all local, state, and federal laws. Nondisclosure of material damage directly conflicts with consumer protection laws at every level — local, state, and federal — yet BMW NA still declined to enforce the standards they claim to uphold. After researching further, I learned my experience isn’t unique. Across BMW dealership reviews nationwide, customers repeatedly report: • Hidden or undisclosed damage at purchase • Cars delivered with scratches, dents, or prior repairs never mentioned • Dealerships refusing responsibility once the sale is complete • Service departments that don’t return calls or provide updates • BMW NA declining to intervene even when dealerships violate basic transparency This is a systemic accountability problem, not an isolated incident. If you’re considering buying from this dealership — or any BMW dealership — be extremely cautious. Demand full, unedited photos. Demand video. Demand a complete walk‑around. Demand written confirmation of condition. Because if something goes wrong, you may find yourself in the same position I did: a premium brand with premium pricing and zero accountability when it matters.
• MM

  Melissa

  Apr 18, 2026
  5.0
  Dallas was great, walked in already knowing the one I wanted....drove home and 90 minutes later with exactly what I wanted. Easiest car purchase ever! Highly recommend 👌
• JK

  John Klem

  Apr 10, 2026
  5.0
  I got a used Certified BMW and the experience from start to finish was top-notch. The car was exactly as described, the salesman (Jim Weaver) was upfront and honest about everything and even the paperwork signing process went off smoothly. The reason I’m writing this review is that after I purchased a car and drove away a week later I needed support a couple times and Jim has still been very prompt and professional, helping me out very quickly. I buy a lot of cars and this is one of the best experiences I’ve had in a long time.
• TK

  Tyler Konrardy

  Apr 9, 2026
  5.0
  Patrick has been helping us search for a very specific model and trim of an x5 for the last 6+ years. Very appreciative of his time and willingness to help us out and answer any questions we had during the process. Thanks Patrick!!

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