SIXT Car Rental - Lihue Airport (LIH)

Reviews

• NH

  Nick Highberger

  2 days ago
  1.0
  Sadly this is a fraudulent company. I never write reviews but feel this is necessary to warn others from being scammed, check their reviews on other sites for their true rating. Upon arrival at Sixt I was greeted by a friendly staff and upgraded to a BMW 228i. After a nice chat with the woman at the front desk she warned me to check the car thoroughly and report anything no matter how small before driving away. I did a full walk around of the car but could not find any defects, I am a car guy and very detail orientated when it comes to cars but the car was truly in great shape. During the course of the rental I treated it like I would one of my own cars and parked at the back of lots as I always do to avoid door dings as best as possible. Upon drop off I was greeted by a staff member as I pulled into the drop off lane, and she informed me she was going to do the damage inspection and asked if I would like to walk around with her to inspect the car myself. I said yes and did the full walk around with her and neither her nor I could find a single scratch or dent on the car. She told me that the car "looked perfect" and that she was marking the return form on her iPad as "no damage". She then had me give my signature on her iPad as a confirmation of my drop off and there being no damage in the inspection, which marked the end of my Sixt rental. 5 days after my drop off I received an email from Sixt claiming a 2-4" scratch on the rear fender and a repair bill for $1863.33. with a photo of a small singular scratch they claimed was down to the primer. While the scratch was minimal, it was not present when I dropped off the car. There was an appeal process in the email which I went through and explained that the car had been damage inspected by their employee at the end of my rental and that it was deemed as having no damage which I signed off on. Sixt replied that they denied my appeal and that I was found liable and that I needed to pay otherwise I would be sent to collections, and I received a call threatening collections from Sixt within a few days of this. After several failed calls to the Kauai Sixt office I ended up getting help from the Sixt call center and the employee was able to source a copy of the signed inspection at drop off. The woman in the call center said this would be able to reverse the charges but that I would have to take it up with their claims department in order to do this, which she gave me the number for. She also said that on the specific BMW I rented that Sixt had claimed there was damage to multiple doors, the front and rear bumper, the interior, and basically the entire car, none of which was present during my rental. The saga came to a close after a call to the Sixt claims department who before I could even explain the entire situation, told me that Sixt had falsely attributed damage to my rental by submitting damage to the BMW multiple days after my rental had ended and attributing it to me. Within a minute of being on the phone he told me they would be cancelling the damage claim immediately and sent me an email showing a cleared out balance for the claim. They told me that there was no explanation as to why they had proceeded to charge me (for over $1800) for damage that occurred after my rental had ended. The entire call took about 3 minutes. The man at the claims department in so many words told me that they are looking in to Sixt Kauai closely, and did not dispute my question as to whether this constituted felony insurance fraud being that the charge was over the dollar threshold, and insinuated that this type of practice may be common from their location. For the Sixt Kauai management: Please quit scamming people before the Better Business Bureau shuts you down. The Sixt employees who I interacted treated me with Aloha and were a reminder of how much I had missed living on Kauai. There are many great people there that are relying on you for a job, not to mention the visitors who are excited to experience the beauty of Kauai. Staff 5/5, Sixt Call Center 5/5, Sixt Kauai: a scam.
• ML

  Maria Lechuga

  2 days ago
  1.0
  BEWARE!! This company has extensive bad reviews for fabricated damage claims to the vehicle a few days after you return. The vehicle that I rented already had extensive damages now they are trying to claim that I did it. My emails to dispute are being ignored, and just trying to collect 950 dlls for a scratch to the edge of the door. Just stay away from this company. I should have read reviews before I booked with Sixt. Never again.
• AS

  Adam Smith

  Aug 26, 2026
  3.0
  I reserved a "mystery elite sedan" through expedia for this location. I was given a nissan frontier (pickup truck) which wasnt that big of an issue to me honestly. After driving to Princeville it started yelling at me about low tire pressure, it had about 20 psi in a rear tire. Ok so drive it back down for exchange... for whatever reason they really still did not want to give me a "elite sedan." Also was charged for fuel on the exchange even though they said they wouldnt so then i had to bring it back up on the final return... to which they did remove it. If this was a Expedia rate issue, then maybe deal with that with expedia.... not the customer.
• EL

  ECHE LON

  Aug 21, 2026
  5.0
  When I got off of my flight with a hundred others who were also looking for a rental car, they all headed for the name-brands and PACKED on their buses, but I went with SIXT and was the only one on the shuttle! The driver was just awesome, so friendly, I was able to ask his favorite place to eat (Tip Top Cafe, below the Tip Top Motel), who's got the freshest shrimp, and so much more! When I checked in, Aimee already knew my name and had my vehicle ready and boosted me with a complimentary upgrade to a brand new Bronco! I was In & Out in under 3 minutes! What's not to love?!
• CS

  Chad Schaub

  Aug 14, 2026
  1.0
  We rented a car for our anniversary and noticed the tires were in bad condition. We notified the attendant and they said the tires would be fine. We got a flat soon thereafter and after having to borrow the tools to actually change the tire since our vehicle didn’t have them, we were asked by SIXT to bring the car back to exchange at no cost. We finished our trip and enjoyed Kauai. Then two months later, I received a bill with a collection notice that we owed $564.89 for a tire replacement. I disputed the claim and didn’t receive any response until 4 months later denying my claim and denying our notification to the attendant. I asked for the report and why we were responsible to pay this ridiculous amount for a simple flat tire and SIXT just sent the invoice again threatening collections within 6 days. Nobody to call, nobody reaching out. Terrible customer service and follow up. I will never rent from SIXT again.

Frequently Asked Questions About SIXT Car Rental - Lihue Airport (LIH)