Enterprise Rent-A-Car

Reviews

• KD

  K. DuBois

  3 days ago
  1.0
  I want to preface this by saying I chose carefully. Out of the available Jeeps in the lot, I picked the one that looked the cleanest of the bunch. That should tell you everything about the state of the fleet, because "cleanest" still meant a vehicle that was genuinely dirty inside. We had just landed after a long flight, tired, hungry, and ready to start our vacation. Instead, we walked out to the lot and spent several minutes inspecting Jeep after Jeep, hoping to find one that didn't look like it had been driven through a dust storm and then handed back without so much as a wipe down. The "best" option still had crumbs ground into the seats, sticky residue on the cupholders, and a layer of grime on the dashboard and door panels that made it clear no one had cleaned this vehicle. We spent part of our vacation time cleaning it ourselves. So instead of checking into our rental, unpacking, and relaxing after a full day of travel, I was wiping down seats, vacuuming crumbs, and scrubbing sticky spots out of cupholders. That is not how anyone wants to spend the first day of a vacation. What makes this more frustrating is that this wasn't a fluke or a one-off unlucky pick. Every vehicle in that class looked similarly neglected. That points to a systemic issue with how these cars are turned around between renters, not an isolated mistake with a single unit. I understand that rental fleets see heavy use and quick turnarounds are part of the business. But basic cleanliness should be a non-negotiable step before a car goes back out to a new customer, especially for a family paying for what's supposed to be a hassle-free vacation. Instead, we were left doing the job that should have already been done, on our own time, using our own energy, right after a draining travel day. We still made the most of our trip, but the start of it was needlessly stressful and physically unpleasant. A little more attention to basic hygiene standards would go a long way. At minimum, I'd expect a rental company to guarantee a clean vehicle, not make customers sort through a lineup of dirty options and settle for whichever one is marginally less bad. I do not plan on selecting Enterprise when traveling to Kauai (Lihue) again. I'd encourage anyone renting here to inspect the vehicle thoroughly before driving off, because "cleaned" and "clean" are apparently not the same thing.
• CM

  Cora Myers

  Aug 23, 2026
  5.0
  The entire process from beginning to end went very quickly and smoothly. One employee added a new driver to our plan and did it super quickly, even when swamped with customers. The rental return staff were very friendly and efficient. Enterprise has nailed down the rental experience 100% all while making us feel welcome. Kudos to your people!!!
• GG

  Guillaume

  Aug 14, 2026
  5.0
  Excellente expérience ! Nous avons eu le choix de notre véhicule 4x4 entre Bronco et Jeep Wrangler. Véhicule en très bon état. La prise en charge et la restitution se sont très bien passées. Merci beaucoup par ce niveau de qualité de service et de confiance. C'est rarement le cas chez les loueurs de voiture. Encore merci !
• ML

  Mark Lucht

  Aug 11, 2026
  4.0
  Airport office was easy to get to. Staff was friendly. Loved that I was able to chose a vehicle from a row of choices. The Jeep Renegade worked great. Very comfortable. Price was just a bit expensive for the vehicle. I'm sure supply and demand plays a part, but price is definitely something I'll consider next time with Enterprise. It pays to shop around.
• CW

  Craig A Walker

  Aug 11, 2026
  5.0
  ⭐⭐⭐⭐⭐ We had a great experience with Enterprise during our trip to Kauai! The entire rental process was incredibly easy and convenient, and the team was friendly, helpful, and communicative from start to finish. Everything went smoothly, allowing us to spend less time worrying about the rental and more time enjoying beautiful Kauai. Mahalo to the Enterprise team for the excellent service—we would absolutely rent from them again!