Enterprise Rent-A-Car

Reviews

• JM

  Justin Masterson

  2 days ago
  5.0
  My encounter at this enterprise primarily dealt with only two employees. One at check in, unfortunately I do not remember his name. But he was patient, professional, and worked with me on my situation. The second was at drop off, I believe his name was Tobias, he was fantastic as well, professional, and courteous. Absolutely would recommend enterprise above any other competitor. For people considering rentals while traveling and need additional information: 1) we did NOT need a credit card to secure the rental so long as we could provide our return flight info at check in. Flight number is needed. Confirmation number is needed. 2) We were not charged a security deposit for our rental. 3) Their shuttle took us straight to the enterprise building, check in was smooth and quick, and we were on the road! 4) Returning the rental was just as easy, a quick scan of the car, check of mileage and gas, and a couple signatures as we were in the shuttle back to the airport. I’ve shopped around at several rental companies, I’ve traveled a lot. Enterprise is always the easiest, quickest, and friendliest from my experience. This review was motivated and brought to you by the outstanding service we always get from enterprise. Recognition for these two is needed! They are both excellent at bringing a level of comfort to an unknown environment. P.S. I’ve read a few of the other negative reviews and they all seem silly. Many of which claim to be people who travel frequently. I’ve never one time secured a rental with damage and not protected myself by obtaining a quick walk around video of the rental. If you fail to do this and then at return are asked about it a ding, or dent, and you get upset. That is just ridiculous. If you rented a car out I’m sure you’d scrutinize it on return as well. Protect yourself, not because this enterprise or any company is “out to get money from tourists” lmao so dumb… but do it because human error occurs all the time. Maybe someone wasn’t aware of newly acquired damage. Maybe the ding happened when you weren’t by the car. Whatever it is, protect yourself. To rent a car, and be surprised when you are asked about damage to the vehicle, is childish. A simple walk around would solve 90% of these complaints. That is no ones responsibility but your own. Any rental company would inquire about damage. This enterprise is NOT “out to get money from tourists” if you know how their policies work, report client damage doesn’t fluff their income margins. Thanks enterprise, for great service. Thanks Tobias, for great service! Absolutely no issues.
• RD

  R Drew

  6 days ago
  1.0
  The local rental center was great. The Enterprise call center for roadside service was horrendous! Not only were they not helpful, they were incredibly rude. They yelled at my wife and proceeded to hang up on her on purpose. If I could post 0 stars for your call center, I would. Your local reps made the situation much more palpable. Hire better people and train your reps to not be rude and hang up on people.
• WP

  Walker P

  Oct 13, 2026
  5.0
  So easy to check in and out. Very friendly staff
• TJ

  Terri Jones

  Oct 11, 2026
  5.0
  Very friendly! Faye at the exit gate was great and the return process was a piece of cake!! One day (7 hours) rental for port day on a cruise.
• JO

  Justin Onimus

  Oct 1, 2026
  5.0
  Dorenna at Lihue Airport was great! She went out of her way to take care of my problem and rescued my vacation.