Enterprise Rent-A-Car

Reviews

• AA

  Anthony

  Sep 19, 2022
  4.0
  Had a great rental car experience with the team at this branch. Incredibly friendly, knowledgable and fast service. I am an Emerald Club Executive member. We ordered a 2-door Jeep and got upgraded to a 4-door due to availability. My only issue was that I preferred our convertible to be automatic versus a manual but thats more of an inventory problem if anything. Keep up the great work team!
• KG

  Kevin Gonzalez

  Jul 26, 2021
  1.0
  No one answers phone during business hours. Couldn’t leave a voicemail to receive callback the line just hangs up after stating the caller could leave name and phone number
• KB

  Kelsey Barnholt

  Sep 27, 2019
  2.0
  Be leery renting from The GRAND WAILEA ENTERPRISE. I had read the reviews of the scams of claiming false damages after you leave, so my husband and I were extremely thorough with the car check before even leaving the lot. We are home on the mainland and just got a letter and text message saying we were involved in a hit-and-run. Enterprise validated there were no damages to the car, but something extremely fishy is going on with this rental car facility. UPDATE: 3 weeks after receiving the first letter & phone calls, we learned from the Maui PD that the date of the accident was a month before we were ever in Maui. Enterprise relieved us of charges, BUT it took getting a lawyer involved and doing out own research to get this matter resolved.
• JM

  Jose Mendoza

  Apr 25, 2017
  1.0
  Rented a car for 6 hours to drive up the mountain to Haleakala Summit. I rented from Greg at the enterprise rental desk In the hotel and he was terrible. First he said our confirmed rental was not available and literally offered us a Corvette for 4x times the price as the only option. He is accusing me of causing damage to our rental. He never inspected the car prior to us leaving or returning the rental. I did not do damage to this car and I have a few witnesses as well as pictures. Horrible experience. Look at the local listings for better experiences and way cheaper prices. He is a liar with zero proof that I did any damage to this vehicle. I do not recommend renting from them. If you do, video tape the car before you drive off and when you return it. Valet parking is who hands you the car and receives it and they don't do any inspections. I am fighting this and trying to get video from the Grand Wailea to prove that this is scam or appears to be one in my opinion. The car was either damaged when I got it or after I returned it.

Frequently Asked Questions About Enterprise Rent-A-Car