Windward Dodge Chrysler Jeep RAM

Reviews

• TT

  Travis

  1 day ago
  1.0
  Customer service with the service department is definitely not satisfactory! On 2 occasions I was left waiting for almost 2 hours. I had to seek help from other departments to get closure. It was the same representative! I won’t mention names but”He”is located on the first window on the right! I’ve been a loyal customer for approx 20 years. I didn’t want to leave this review and I won’t get into details… but my experiences with this one representative makes me want to take my business elsewhere!
• BB

  bradlis13

  5 days ago
  1.0
  Check my review history: two decades on Google, exactly one review, and it’s positive. So when I post one star, understand the weight of it. This isn’t about a single bad day. It’s two years of frustration, which is why I’m bothering to write it at all. This is Hawaii, so options are limited. I’ve been forced to bring two vehicles here. First a warranty-covered eco diesel Jeep, now a leased Dodge. And to be clear, the staff are nice and apologetic. That’s not the problem. Being nice and saying sorry doesn’t fix the problems they cause, or give you back your time and money. That’s the problem. Not one appointment I’ve made was done on time, or anywhere close to the estimate. I don’t mean an extra 30 minutes. I mean days, and in one case weeks. Appointment times are apparently meaningless here. Every front desk person tells me they’ve been chronically understaffed for two years. But instead of adjusting the timeframes they quote you, they just apologize and say they’re “very busy today.” With a monopoly on this island, they know you have no choice but to come to them. Example: a warranty job quoted at 2-3 days took 3 weeks. The reason? One overloaded, unsupported diesel mechanic. And it happened every single time I brought the Jeep in, a couple days always becoming a week minimum. I have one vehicle, so I rented each time. The Jeep died, so we leased a brand new Dodge. Brought it in for an oil change. A Dodge, to a Dodge dealership, leased from that same dealership. Booked over a week in advance. You’d think they’d know exactly what a routine oil change needs. Boy was I wrong. 10am appointment. I told them it’s our only vehicle, that I needed it back ASAP, and I’d be within walking distance to grab it the second it was done. They said 1-1.5 hours. I came back at almost two hours later. Not ready. Turns out they were out of the type of oil it needs. Fine, it happens. They knew at 1030 and ordered more from what they called “the DoorDash for car parts,” but didn’t bother telling me until I came back and asked. Then it was “just 30 more minutes.” A hour later, still nothing, and they admit the 30 minutes was made up. They have no idea when the oil will arrive. “Not their fault, it’s the delivery company.” Uber gives an actual arrival time. But ok. Three hours in now. I had an appointment I could not miss (an ultrasound with my wife, a follow-up after IVF, and the military does not forgive showing up hours late). So fine. Just give me my car back and call me when the oil arrives. Except the mechanic had already drained the oil before checking they had any to put back in. So the car won’t run and I can’t take it. according to the technician “completely unavoidable, not their fault.” So I ask: can I get a loaner for a couple hours? It’s a dealership, look at all the cars. No, they don’t do that. Reimburse my Uber? No. Pay for a rental? No. Why? “It’s not our fault. It’s out of our control. It’s the delivery company.” I’m not kidding. I used second-grade logic on them: you didn’t know what a routine oil change needs, didn’t check if you had the parts, and drained the car before confirming you could refill it. The technician just kept insisting none of it was their fault. The mechanic “didn’t make a mistake.” The mental gymnastics to dodge blame would make Simone Biles look like an amateur. And I wasn’t the only one. There were half a dozen other people in that waiting room getting the same “super busy day” story. Don’t bring your vehicle here, or to any Cutter dealership. They don’t respect you, your money, or your time. Find a smaller shop that understands customer service is more than a polite apology while your car sits for 10x as long as promised, and it’s somehow never their fault. To be fair, I have zero issues with their actual maintenance. My vehicle was always serviced properly, no concerns there. This is entirely about their disrespect for customers’ time and money, their utter failure at proper communication, and their inability to admit their shortcomings and adjust their staffing or business model.
• JP

  James Peterson

  5 days ago
  2.0
  The staff is nice. However when I went there with an appointment for a standard diagnostic check. They didn’t even look at the vehicle that day. It then took them another whole day to tell me what was wrong with the car. Then explained they needed more time to confirm everything. I had to take off work, ask friends and family for a ride because they didn’t have a loaner vehicle available. It unfortunately happened to me twice here. But I think this was the last time . I’ll be taking my business elsewhere. I think they just need a better system and more staff(which is hard to find). Just know that an appointment means nothing here.
• AG

  Ashley Galloway

  Jun 29, 2026
  1.0
  Absolutely steer clear of this dealership! We sold our car here before we were about to move across the country. They happily took the Jeep but took over two weeks to pay us, saying the paperwork required the signature of the owner down in Waikiki and that was the reason for the delay. After threatening to call the cops the check was finally ready, magically it only took 45 min to get back to Kaneohe. Then months later we received phone calls that even though we filled out the paperwork as instructed there was a problem and to resign everything and send back original forms that they had and needed more copies of. This was as we were trying to do a multi-state/out of country move. We could not have picked a worst experience.
• SS

  SB

  Jun 12, 2026
  5.0
  This is my long overdue review of windward DCJR. I go to windward quite often for oil changes and tire rotations, but this last time I went it was for something much more than that. My coolent was leaking and I was advised (not by windward. But by a auto shop cashier) to put the wrong coolant in my car . Long story short I should of went to Windward sooner. I got my car towed to them and the thing about putting the wrong coolant is if that happens you should not start the car. I initially was in contact with Grace. She was amazing kept in contact with me let me know when my car arrived and put signs all over my car so no one starts my car by accident without knowing what's going on. She was amazing and a great help. Up dated me as soon as she seen my car arrived. I can't thank her enough. But I especially want to thank William he's the main person who handles my vehicle and the morning after my car was towed when I got a call from him I already knew I was in good hands. He is very professional, understood my situation and did everything he could to help me out and get me taken care of. There was also a time I got a flat tire a little over 6 months ago. Every shop I went to turned me down said the hole couldn't be fixed but when I took it to him he Got the job done and it's still holding up to this day. Overall this guy saved me alot of money on multiple occasions alot of stress on multiple occasions and alot of time. (Windward give this guy a raise as long as he's there taking care of my vehicle ill be a loyal customer) I also want to add that I live on the west side and I dont mind making that dive because ik at windward DJCR imma be taken care of Special thanks to the mechanics hustling and getting giving my vehicle back in top shape idk who thank specifically but I know so far they get the job done.

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