SIXT Rent a Car Kona Int. Airport

Reviews

• AM

  Ashley McC

  2 days ago
  2.0
  Be aware before booking that it closes at 10pm! No way to call and talk to a local person, you have to call and talk to a corporate hotline about your reservation who tries to tell you to just pick up your car earlier and won't cancel your reservation.
• SH

  Santiago Hernandez

  4 days ago
  1.0
  I left my jacket in a car. 1 hour later, I called and was told to submit a lost and found form (I was already at the airport so I couldn’t go back). A week later, still no reply. I sent them a separate email. No reply. I called Sixth customer service and they sent the Kona branch an email asking them to respond. More than a week later, still no response.
• AS

  Adi S

  6 days ago
  5.0
  Best car rental experience I've ever had. I booked an intermediate car at Sixt's Kona airport location and was upgraded to a BMW 2 Series, which made the whole trip. I spent 9 days driving all over the Big Island, more than 700 miles, and the car was comfortable and reliable the entire way. The value was excellent. The final bill matched my quote exactly, with no surprise charges. Pickup was easy, and the return was just as smooth: James F. checked the car in within minutes and I was on my way. I'll keep renting with Sixt from now on.
• DP

  D L Primary

  Sep 29, 2026
  4.0
  I had to wait 35 minutes at KOA for the bus. Competitors drove by 2-3 times. Now in line. Only 2 agents serving. Tons of peeps on line. I used Priceline and prepaid. Didn’t know what agency I would get. So first time using Sixt. They didn’t have my intended care but did have a 4foor sedan. A BMW 228. Had no issues and was fun. Upon return everyone was helpful and friendly. I would use them again.
• RK

  Ron Kopito

  Sep 26, 2026
  1.0
  Horrible experience. Here's the complaint I sent them: The location at KOA is off site. When I arrived only one of the three vans was in service and I waited more than 30 min in the heat for pick up. When I returned the car I realized that I'd forgotten my AirPods in the vehicle. I tried to call only to get an AI bot who refused to connect me to the facility. Eventually I was told to fill out a lost and found report on your website. I spent the next 3 days trying to speak to a human being at Sixt to confirm that the item was found. Eventually after I went ballistic, I got a supervisor who claimed that she tried to call the facility but "they weren't answering the phone". All the while the Apple FindMy app showed the AirPods at your facility in Kailua. After threatening to file a police complaint I eventually spoke to an escalation agent named Scotty who promised to call back and indeed a few hours later I spoke with a very pleasant person named Rahnee at the KOA facility who spent more than an hour with me on hold trying to locate the item. All told I spent nearly 10 hours on trying to retrieve this item. It is still showing up on my app and she and the site manager concluded that it must have been removed by the cleaning crew and tossed into the dumpster. If you had a more convenient location I could have easily returned there to retrieve my lost item before boarding the flight. If you had a functional phone system I could have called someone there and told them where to find the AirPods (cupholder). If you had even a modicum of humanity and humans and some modest commitment to customer service I wouldn't find myself having to spend $300 - more than the week's car rental - on replacing a nearly new item. I travel alot and you can be assured that Sixt is now at the rock bottom of my user experiences.