SIXT Rent a Car Kona Int. Airport

Reviews

• ME

  Matthew Everheart

  1 day ago
  1.0
  They said they were giving me an upgrade to an suv bc of road conditions. I reserved a Jetta they downgraded me to a Hyundai, for the same price. I saw the vehicle and was immediately disappointed. Road conditions across the island were great. My seatbelt sensor didn’t work so it rang the whole time. The vehicle windows had not been cleaned and were dirty outside the inside of the windows had a white film all around. They were courteous but misleading.
• RC

  Robert Clark

  Aug 28, 2026
  5.0
  On a recent trip to Hawaii I rented a BMW 3 series from Sixt. The price of the rental was fantastic, the car was brand new and beautiful. During our time I hit a pothole and suffered a flat front tire. Sixt arranged for a tow truck to pick up a Brand new 5 series and swap the vehicle where I was stranded. Everyone was so helpful and professional.
• MM

  Miranda

  Aug 21, 2026
  1.0
  First, we rented a Toyota RAV4 so that we could have AWD or 4WD as there was no way to specify that on the website. We were then told we would get a 2WD convertible which seems very different than the expected SUV and if we wanted otherwise we would need to upgrade to the jeep. I had already paid $50 per day for the car, and they said the upgrade would be $70 per day. Then they got it down to $30. This felt like a scam. They also asked if I had insurance. I said I had the collision damage insurance through the credit card and my own personal insurance for bodily injury or property damage to which they replied, “but do you have third party liability coverage?” Yes. That is what bodily injury and property damage coverage is. It’s like they were just trying to upsell and confused me. Then when we returned the car, it would not show full gas, even thought I filled it up that morning. I showed the person receiving the car the receipt from 15 minutes prior. They still marked it as not full. I contacted customer service and they said they left notes on the account. Then I still got charged for the fuel. There was also damage on the car when we received it. We had proof of this. The person receiving the car said she was marking it as new damage. I showed her the pictures from the beginning that it was there but she still marked it as new damage. Luckily we were not charged for that in the invoice. It felt like we were nickeled and dimed. I would not rent from here again.
• AA

  Ariana Ahani

  Aug 20, 2026
  5.0
  Nicole was absolutely wonderful! From the moment I met her, she was incredibly sweet, welcoming, and genuinely helpful. She took the time to help me find the car that was the best fit for my trip, BMW X3 (which was excellent), but what really made the experience special was everything beyond the rental itself. Nicole gave me so many amazing recommendations for places to visit, things to do, and ways to enjoy the Big Island. It honestly felt like I was getting a rental car and a personal local travel guide at the same time! 😂🌺 Her recommendations made my trip even more memorable. I would absolutely go back to Nicole the next time I visit the Big Island, and I highly recommend her not only for finding the right rental car, but also for some great local advice on how to experience this beautiful island. Thank you, Nicole, for being such a sweet and memorable part of my Big Island trip! ❤️🌴
• SP

  Scott Perkins

  Aug 16, 2026
  1.0
  Needed to extend rental by a day due to a canceled flight. New flight was set for 8:00 am departure, thus needing extend the rental and to return car around 6:00 am. Upon calling customer service I was told I could not return car that early. As a result we needed to return the car and rent a car from a different provider. Upon dropping of the vehicle, the agent told us would actually could have returned the car beginning at 5:00am. Frustrated with the lack of knowledge and communication. Would have preferred to just extend the renal with SIXT, but instead having to go through an unnecessary process of returning the car and renting a different vehicle through a different company. Be better with your communication and understanding of your own hours and policies. You’ve lost business because of it. Would like for SIXT to contact me to resolve this matter.