Alamo Rent A Car

Reviews

• JR

  Jennifer Rumsey

  1 day ago
  3.0
  They did not have a midsized car so we ended up with a minivan. There were no choices other than minivans or small cars. We were supposedly "upgraded" to this minivan. There were no Jeeps or any other choices. We drove this on roads that a minivan should probably not have been on. At least they waived the gas fee. It does seem like they lied when they said a midsized car or something comparable. Oh well, lesson learned.
• YB

  Y B

  5 days ago
  5.0
  Super easy to deal with. Staff is extremely friendly and efficient, not even 10 minutes to get the car and we got an upgrade on top of it - drop off process equally pleasant and prompt. I’ve rented many cars in my life and this was by far the best experience I’ve had. Thanks!
• JG

  Jade Gk

  Sep 28, 2026
  4.0
  The staffs work really quickly, 5he only complaint was, there aren't too many driver. We waited and waited til almost everyone is gone before we can get a ride from the airport to the rental place. As there are only 1 driver that day And we travel more than 8 hours to get there. With young kids, it's tiresome to wait for like 10 rounds before we can even get on. But once we get there. It's smooth sailing. Returning was easy freezer too. With the help of Kieth, the manager. He's a pleasant and friendly guy. He makes the return so quick and wonderful. Thanks Kieth.
• NB

  Nancy Ball

  Sep 26, 2026
  3.0
  Specific model we reserved was not available, a small SUV crossover. We took what was offered, an oversized large SUV. Five minutes after driving we had to return, as vehicle was shaking and making noise. We were offered a family van, so we took that. Two days prior to end of contract we called online number to extend for 3 hrs. We were told we could return vehicle up to 3 hrs late without additional charges. We returned vehicle 2.25 hrs late and we're told we would be charged for 1 additional day as their policy was only 27 minutes late. We negotiated extra to 2hrs, but think both offices need to review policies and tell customers same policies.
• JM

  Jojo Ma

  Sep 18, 2026
  5.0
  rented a jeep 4x4 but on the 4th day it started having mechanical issues and "see dealer engine service", "oil level 10%", and "battery <1%" lighting up on the dash, just a host of problems. car wouldnt accelerate past 35-40mph, had to pull over and let others pass while we tried to get it back to the condo. thankfully it made it. called alamo and they did a replacement: towed the replacement car to me and at the same time picked up the faulty jeep. the replacement mazda cx50 is newer model with full tank of gas. overall it was a good experience with alamo kona and they tried to make it right as quick as they could. thanks for the closing manager the evening before and jewel the morning manager the next day who took care of me.