SIXT Car Rental - Kahului Airport (OGG)

Reviews

• MB

  Mary Lou Bender

  4 days ago
  5.0
  We rented a car from SIXT, and I have to say, Lory provided some of the best customer service I’ve ever experienced! After a long flight, we were exhausted, but the moment we met her, we immediately felt the true aloha spirit. 🌺 She was incredibly warm, welcoming, and made the entire rental process so smooth and effortless. Her kindness and positive energy were exactly what we needed after a tiring travel day. I genuinely don’t think I’ve ever encountered better customer service! Lory truly went above and beyond to make us feel welcomed to Maui. SIXT is lucky to have someone like her representing their company. Thank you, Lory, for starting our vacation on such a wonderful note! Mahalo! 🌴💕
• NC

  Nat Clavel

  5 days ago
  1.0
  ⭐ Very Disappointing and Unsafe Experience I rented a car today at 1 PM, and the experience has been extremely disappointing. The vehicle was dented all over, and it was not the car I had originally requested. On top of that, shortly after leaving the airport, we noticed a noise that sounded like a wheel was improperly balanced, raising serious safety concerns. We had to change our plans for the day and turn back to request a replacement vehicle. However, when we called, we were told we would have to wait two hours before we could come in for an exchange. This is completely unacceptable. We are on vacation, and instead of enjoying our day, we are wasting valuable vacation time dealing with a vehicle that appears to be in poor condition and may be unsafe to drive. I expect a rental company to provide a clean, well-maintained, safe vehicle that matches the reservation. Unfortunately, this experience has been far below expectations and has cost us a significant part of our vacation day. I would not recommend this rental company based on my experience.
• HW

  Harry Wu

  Sep 30, 2026
  1.0
  Deceptive practices and terrible customer service at SIXT Maui (OGG). Avoid this location. I reserved an Intermediate SUV (RAV4 or similar), but the counter agent assigned me a Chevrolet Trailblazer, falsely claiming it was the same category. Upon loading our luggage, the car was noticeably cramped and could barely fit our family bags. After checking into our hotel, I looked up the specs: a Chevy Trailblazer is a Subcompact SUV with a 3-cylinder engine, not an Intermediate SUV (the actual Chevy equivalent to a RAV4 is an Equinox). I called SIXT customer service, and the representative explicitly confirmed that I was indeed downgraded without my consent or prior disclosure. Their handling of the issue was completely unacceptable: 1. Unrealistic swap option: Their primary "solution" was expecting me to waste precious vacation time making a 1hr+ round trip back to the airport to swap vehicles, entirely on my own dime for gas. 2. Delay tactics on refund: When I escalated for a rate adjustment, they opened a complaint ticket but refused to process any difference upfront. Instead, they told me I must wait until after returning the car and spend more vacation time calling them back to follow up. Classic attrition strategy to wear down the customer. 3. Hidden fee attempt: On top of that, the counter agent tried to slip in daily additional driver fees for my spouse without transparent disclosure until I caught it on the screen. Dishonest category assignments, disrespectful customer resolution, and zero accountability. Rent from National, Enterprise, or Hertz instead.
• MC

  Matija Ceranić

  Sep 25, 2026
  1.0
  This was by far the worst SIXT branch experience I have had in the USA. I specifically booked and paid for a BMW X5, expecting to receive the vehicle category and level of service I had reserved. Instead, when I arrived at the branch, I was given a Ford Bronco Sport. These are completely different vehicles in terms of comfort, driving experience, interior, practicality, and overall class. The biggest issue is not simply that the vehicle was different. I understand that rental companies can occasionally have fleet availability issues or substitutions. However, if SIXT cannot provide the vehicle that was specifically reserved and paid for, I expect the branch to properly communicate this to the customer and offer an appropriate alternative or compensation. Instead, I was essentially left with a vehicle that I had not booked and did not choose, despite having paid for a BMW X5. What made the experience even worse was the attitude and handling of the situation at the branch. There was no feeling that the staff were genuinely trying to resolve the problem or provide a reasonable solution. As a customer, you expect a premium rental company such as SIXT to take responsibility when the reserved vehicle is not available. I have rented cars many times in the United States and have dealt with different rental companies and branches, so I understand that unexpected situations can happen. What separates a good rental company from a bad one is how the problem is handled. Unfortunately, my experience at this branch was extremely poor.
• GG

  George

  Sep 22, 2026
  1.0
  AVOID SIXT KAHULUI. They were extremely efficient when convincing me to pay for a premium Mercedes upgrade, but astonishingly ineffective when their vehicles developed problems and they owed me money. This rental was during my honeymoon in Maui. The first Mercedes GLS developed a mechanical problem (coolant emergency issue) while my wife and I were travelling toward Haleakalā for sunset, forcing us to interrupt our plans and arrange a replacement. Incredibly, the replacement GLS was also not properly prepared. It displayed an “Add 1 Quart” engine-oil warning, and the coolant level was visibly low. After contacting SIXT, I was instructed to purchase the oil and coolant myself and was explicitly promised reimbursement. In other words, after paying extra for a premium rental, I ended up spending my honeymoon time maintaining SIXT’s replacement vehicle with my own money. I paid $14.65 for oil and $23.03 for coolant. I physically handed the original receipts to the SIXT desk when returning the vehicle. Yet the promised $37.68 reimbursement for the maintenance supplies remains unpaid after repeated follow-ups and weeks of waiting. The amount is small; the principle is enormous. SIXT sold me an expensive upgrade, supplied two problematic vehicles, disrupted my honeymoon, required me to purchase essential fluids, accepted my receipts, promised reimbursement and then ignored the obligation. A company advertising “premium” rentals should be embarrassed by this level of vehicle preparation and customer service. If SIXT cannot be trusted to honor a clearly documented $37.68 promise, why should customers trust it with a rental costing hundreds or thousands of dollars? This was supposed to be a honeymoon—not an unpaid vehicle-maintenance assignment for SIXT. I strongly recommend avoiding the SIXT Kahului location.