SIXT Car Rental - Honolulu International Airport (HNL)

Reviews

• AA

  Altay Atik

  5 days ago
  1.0
  I've been renting almost exclusively from Sixt recently and am a Platinum member. This is by far the worst customer service and worst location Sixt has. A line of 20 people are waiting to pick up keys. We just had a great experience with Sixt at Kona Airport but Honolulu just shattered the entire image of Sixt. I had better experience with Hertz at honolulu, what do you mean no lockbox no keys in the car. I shouldn’t have to wait over 30 mins to get the keys to a rental. The staff is also not very friendly or helpful. We got a horrible old car with damage all over it. I will also reach out to corporate regarding this. It is unacceptable!
• DR

  Damian Rios

  Jul 1, 2026
  1.0
  I made a booking here in febuary and it was great , but this 2nd time was not , i had planned a surpise trip for my mother and they told me theres no issue booking it under my email but under her name and that I can go back at any time and edit the booking , but when I called 2 weeks later to push the drop off time by 5 hours they said I needed my mother's activation code... and what was the activation code you might ask? Just me passing her the phone to confirm the time change which would ruin the surprise , if im able to make the booking in the first place why do I need her to change it if I did everything to begin with , they weren't helpful I shouldve just threw on my best female voice and pretended to be her because why is an activation code just her saying " yea lemme change the time " ?? I canceled my booking and went with enterprise , if you allow me to make a booking on behalf of someone else why cant I push it back by 5 hours and pay? Mind you it was a saved price booking , I never spent a penny so whats their loss exactly? I just wont use sixt anymore why say one thing and turn around and have someone else say something else?
• RR

  robertmoneymaker999

  Jun 29, 2026
  1.0
  Potentially fraudulent activity at this branch. Picked up at HNL but dropped off at Big Island? How? An $1000 fee tacked on. Rented on a government contract. There’s no way you have systems that let you “accidentally” enter the return branch as one that’s impossible to get to. If SIXT does, let this one-star review serve as your notice to change your software. However, I think it’s equally likely that this branch might just be trying to run fraud on a government paid contract they know usually wouldn’t get much scrutiny. It’d just get paid, normally. Lastly, I’d have been more reasonable in my assessment if they didn’t make it impossible to fix the issue. Before I even considered leaving a review, I called the customer service number. I had to struggle through a crappy AI which hung up on me without warning when I didn’t say the exact right thing. Then through an overseas call center who had no power to assist with such a clear error. Finally, I was on hold for an hour trying to get it “elevated” before I just hung up. You “accidentally” charge me (really the taxpayers) $1000 and have me on hold for an hour…with no response?!? That’s a joke. So the company is a joke at best or fraudulent at worst. Either way, not a company I’d ever work with personally.
• BB

  Blake

  Jun 25, 2026
  5.0
  I was honestly a bit hesitant to try Sixt after reading some online reviews complaining about surprise damage fees, but my experience completely proved those worries wrong. From pick-up to drop-off, the entire process was seamless and amazing. We got a Bronco Badlands and it looked awesome with a lift and extra-large tires (way cooler than the average rental wrangler), handled incredibly well, and had great tech inside with a massive screen and Apple CarPlay. Since it was just my wife and me, we folded the back seats down, used some towels to protect the panels and were actually able to take the roof off to enjoy the island driving top free with the fantastic weather; it was an incredible drives on the H3 Highway (highly recommend driving this for the views alone even if you don’t have a destination), as well as headed to and around the North Shore, both had breathtaking views. A massive shoutout to Brooke at drop-off! She was super welcoming, friendly, and incredibly helpful. She answered all my questions and thoroughly checked the car in right in front of me, assuring me everything was good to go. She even showed me the check-in screen to prove there were zero surprise charges, and I received my receipt instantly. Between the great car selection and the phenomenal service, I absolutely loved the experience. Sixt is officially my go-to car rental company from now on wherever they are available.
• HQ

  Humza Qureshi

  Jun 18, 2026
  1.0
  There are always horror stories with car rentals but Sixt HNL has a great rating so I didn’t expect to be here documenting my poor experience with them. We booked a “Standard Elite (BMW X3) or similar” from June 16-18 for $348.42. At the pickup counter, the agent stated that he will be upgrading us and didn’t state anything about charging us extra. After we got to the car, it was a Cadillac XT6. It was just the two of us going on our honeymoon so we didn’t need such a large car and I think almost anyone would prefer the BMW X3 over the Cadillac XT6. So we went back to the counter and asked for us to be given our original vehicle instead. The agent stated that he didn’t have a vehicle in our category available so he would be giving us a BMW 4 series instead so we took it. Again, he made no mention of charging extra for an upgrade. Upon my return, I reviewed the receipt and it stated that there was a choice upgrade fee $256.50 and due to additional taxes and fees from the upgrade, it brought my total to $646.80. I contacted support immediately about this and they stated that they will not review the matter until 24-48 hours after the return of the vehicle. Please be extra careful while booking. Our mistake was not verifying that there were not extra charges since he did not explicitly mention there was an upgrade fee, and we were given a different vehicle because they did not have a vehicle available in our class. It could have been an honest mistake when changing the vehicle class on their part but it’s hard not to think that the gate agent was exploiting a couple on vacation with their guard down.