SIXT Car Rental - Honolulu International Airport (HNL)

Reviews

• JH

  Jens Ha

  1 day ago
  1.0
  Ich ärgere mich gerade sehr nicht bei Alamo gebucht zu haben! Man kann sich gar nicht vorstellen wie schlecht Sixt ist. Upselling vom Feinsten unter dem Deckmantel der Aufklärung!!! Soetwas ist man eigentlich nur von den Billiganbietern gewohnt. Wenn ich bedenke das ich irgend so eine sinnlose Goldmithliedscjaft bei denen habe, welche auch keine, nicht einen Vorteil bringt. Auserdem was bringt der Online Check-in wenn man doch wieder seine Zeit am Schalter verplempert?! Ausserdem sind die Autos, welche sie haben für einen Premium Anbieter das letzte!
• LL

  Leanne Li

  Aug 27, 2026
  1.0
  I decided to use Sixt for the first time, and unfortunately, it has been a terrible experience. Sixt is trying to charge me for damage that I did not cause. I have emailed them five times requesting time-stamped photos showing the vehicle’s condition before and after my rental, and I have received no response. I’ve also called multiple times. Every time, I’m told I’m contacting the wrong department, but they won’t transfer me to the department that can actually address the issue. To make matters worse, I received an automated call threatening to send the bill to collections if I do not pay within 2 weeks after the alleged damage was found, despite the fact that I’ve repeatedly tried to resolve the matter and simply asked them to provide documentation supporting the damage claim as well as the year and VIN of the car for my insurance but never heard back. This has been incredibly frustrating and feels completely like a scam. A rental car company should have a clear process for documenting and disputing damage claims and should be willing to provide evidence when a customer disputes a charge. First time using Sixt, and definitely my last. Based on this experience, I cannot recommend them.
• NM

  Nadeem Munshi

  Aug 25, 2026
  1.0
  Do not rent from SIXT as they will attempt to charge you for prior damages to the vehicle. They also rent out poorly kept vehicles with massive dents and dings all over in the first place. We complained to the attendant stating there were dents and dings all over the vehicle (not common with other providers) and the attendant said don't worry about it. Low and behold, the day after we returned it they tried to charge us for some of this damage! Good thing I took video and photos from all over, but this is insane! Nobody should have to capture a photo of every angle and video of their video from the inside and outside of their vehicle for their trip because a shady company like SIXT is looking to squeeze any unsuspecting tourist. Shame! Go with any other rental company.
• SC

  Samantha Cates

  Aug 23, 2026
  2.0
  I strongly recommend carefully reviewing every line of your rental agreement before signing at this location, regardless of what you verbally discuss with the representative. At pickup, I specifically declined the optional insurance/LDW and discussed with the representative that I would rely on my personal auto insurance. I was in a rush, electronically signed the agreement believing it reflected our conversation, and later discovered that a $70 Loss Damage Waiver had been added. I contacted SIXT immediately after discovering the charge. I fully acknowledged that I had signed the agreement but my concern was that the selections on it did not reflect what I had explicitly told the representative at the counter. I repeatedly asked SIXT to investigate the discrepancy, including reviewing any available counter records or camera footage from the transaction. Rather than investigating what occurred at the counter, customer service continued referring me back to the signed agreement and ultimately stated that they would not initiate a review of the counter conversation. I take responsibility for not stopping and carefully reading every line before signing. However, customers should also be able to expect that the options entered into an agreement accurately reflect what they explicitly accept or decline with the representative. My advice to anyone renting here: **do not rely on the verbal conversation alone. Before signing, verify every optional product and charge on the agreement yourself and even if you're in a hurry.**
• KK

  kahree

  Aug 14, 2026
  1.0
  I had a very disappointing experience with Sixt. The first vehicle we were given broke down in the middle of the road because the start/stop system malfunctioned. We had to physically push the vehicle off the road and then wait about an hour for a replacement vehicle. About a week after returning the replacement vehicle, I received an email from Sixt claiming there was damage to the original vehicle that broke down. What makes this even more concerning is that the photos they provided as evidence don’t clearly show any damage at all. Several of the pictures appear to have the camera partially covered or obstructed and do not show any identifiable damage to the vehicle. (Shown below. ) There was no damage to the vehicle while it was in our possession other than the mechanical issue with the start/stop system that caused it to break down. That was a vehicle malfunction, not something caused by customer misuse. I will say that the customer service I dealt with during the breakdown was good, and I appreciated their help getting us a replacement. However, receiving a questionable damage claim afterward completely changed my opinion of the experience. It feels like I’m being asked to pay for an issue with a vehicle that was already mechanically faulty. I would recommend renting somewhere else. If you do rent from Sixt, take detailed photos and videos of the entire vehicle at pickup and drop-off, including every panel, wheel, windshield, and the interior. Keep those photos and videos even after your rental is closed. Based on my experience, you’ll want as much documentation as possible.