SIXT Car Rental - Honolulu International Airport (HNL)

Reviews

• SN

  Scott Nguyen

  2 days ago
  5.0
  I had a word with young Dane, and the boy handled himself well. The whole business of sorting out the car was done sharp, clean, and without any fuss. Just how I like it. We talked on my business here in Oahu. He gave me a few choice words on where to go, and told me straight not to let a bit of rain get in the way of things. A sensible lad. All in all, the conversation was good, and the service was top-tier. From here on, I'll talk to you with that same quiet certainty and calculation. By order of the Peaky Blinders.
• JL

  James Loh

  4 days ago
  5.0
  I had a great experience renting from SIXT at the Honolulu airport for the first time. Nicole was friendly and very helpful in finding a car that I requested. She was the only agent working since I was the only customer and she mentioned that I just avoided the crowd. She handled my car rental transaction with a great attitude. I was concerned because some of the reviews mentioned being billed for exterior dents and scratches to the rental car. She assured me that as long I take photos and document the exterior before driving off, there will be no issues. She was correct. Upon return I pointed out the existing dents and fortunately SIXT had already noted the damage prior to my rental so there were no issues. I didn't get the employee's name who handled my rental return but she was also very pleasant to deal with. Its employees like Nicole and the return agent that made my rental experience worth writing about. I'll use SIXT airport location again when renting a car in Honolulu. Thank you.
• JS

  Jeremy Saavedra

  6 days ago
  1.0
  ⭐ 1/5 Stars — Two Rentals, Two Terrible Experiences. Never Again! After two disappointing experiences with SIXT, I can confidently say I won’t be renting from them again. Between the ridiculous wait times, poor customer service, vehicle availability issues, and an attempt to charge me for pre-existing damage on a previous rental, I’ve had enough. Our most recent experience at Honolulu International Airport was incredibly frustrating. Before our trip, I went through the trouble of completing the online pre-registration process, uploading my driver’s license, insurance information, and all the requested documentation. The whole point was to save time so we could pick up our vehicle and get started on our vacation. Instead, we arrived to find an enormous line and ended up waiting over an hour just to reach the rental counter! To make matters worse, once we finally got to the front, they asked for all the same documents I had already uploaded online. So what exactly was the point of completing everything ahead of time? I’ve rented from other companies where you complete your information online, arrive at the parking garage, find an envelope with your name and keys, and head straight to your vehicle. That’s the kind of convenient experience I thought I was signing up for. The entire operation seemed poorly managed. There were approximately five rental desks, but only two employees working despite the huge line of customers. I understand that airports get busy, but rental companies know how many reservations they have scheduled. Why not staff accordingly? The employee who eventually helped us was also unfriendly and came across as rude, which certainly didn’t improve an already frustrating experience. We had reserved a midsize SUV, but they gave us a full-size SUV instead. Some people might appreciate an upgrade, but we specifically wanted something smaller and more fuel-efficient. Gas is expensive enough, and trying to navigate Honolulu and squeeze into its limited parking spaces with an unnecessarily large SUV was another inconvenience we didn’t ask for. Unfortunately, this wasn’t even our first bad experience with SIXT. Last year, we also reserved a midsize SUV, only to arrive and be told they had overbooked and didn’t have our vehicle available. Our options were a Toyota Corolla or a pickup truck. We had too much luggage and equipment for the Corolla, so we were essentially forced into taking the truck. Of course, it rained during our trip, making the truck an even less practical substitute for the SUV we had actually reserved. But the worst part came AFTER we returned that rental. When we initially picked up the vehicle, it already had numerous scratches and dents. The employees assured us that damage below a certain size wasn’t an issue and told us not to worry about it. Thankfully, I have a habit of thoroughly documenting rental vehicles, so I took detailed photographs and recorded a complete walkaround video before leaving the lot. After returning the vehicle, SIXT sent us a damage bill for approximately $700 for dents that were ALREADY THERE! I had to dispute the charges and submit all my photos and videos proving the damage existed before we took possession of the vehicle. After reviewing my evidence, they finally canceled the charges. While I’m glad they ultimately removed the bill, the fact that I had to fight charges for damage I didn’t cause was completely unacceptable. Imagine if I hadn’t taken those pictures! I could have been stuck trying to defend myself without any evidence. After two rentals, I’ve experienced just about everything I don’t want from a rental car company: long lines, understaffing, unfriendly service, unavailable reserved vehicles, inconvenient substitutions, and questionable damage charges. My advice? Rent somewhere else, and ALWAYS photograph and video your rental vehicle before driving away, no matter which company you use. I gave SIXT a second chance, and they managed to disappoint me all over again. There won’t be a third. Definitely do not recommend!
• VH

  Velma Holt

  Sep 16, 2026
  1.0
  My husband and I rented a jeep from Sixt Honolulu International Airport in September 2026 for 7 days. On the second of the rental period we realized that the vehicle was infested with cockroaches. We purchased 6 sticky roach traps which caught approximately 100 cockroaches of all different sizes. My husband almost rear ended a vehicle when he had a cockroach crawling on his leg in traffic. We notified the employee of the cockroach infestation issue when we returned the vehicle and left the sticky traps in the vehicle for them to see. I reached out to the company on their website and went through their AI chat to finally be able to submit the complaint via email which included photos of the cockroaches caught in the stick traps. We did receive an apology email but when I asked to be at least reimbursed for the purchase of the roach traps, they offered a 30% discount on another vehicle rental to be used within 1 year. When we received the voucher it was actually for 15%. Second issue - When my husband checked out the vehicle at the rental counter he was advised that he could either prepay for fuel or return the car full. He also advised them that we had vehicle insurance that covered rental cars and that we did not need additional coverage. Unfortunately my husband did not double check the rental agreement before he signed it and they checked boxes that were for a Cover The Car plan and Prepaid Fuel. The end result was an additional $245.00 for the Cover The Car Plan and $110.04 for Prepaid Fuel. When I emailed Sixt advising them that we spent $80.00 fueling the vehicle before we returned it (their return summary even shows the fuel was 8/8) and asked for the $110.04 to be refunded to us, I received a reply that they could not refund us because the box on the agreement had been checked (purchased) for prepaid fuel and that we could have returned it without refueling it. I strongly advise people NOT to use this company! Their customer service addressing issues associated with their car rentals is terrible. Please make sure to check your rental agreement before signing it to make sure nothing was checked in the boxes that you do not want checked!
• FS

  Fun In The Sun

  Sep 14, 2026
  1.0
  I would never rent from Sixt at the Honolulu Airport again. My wife and I both had reservations because we were traveling with a family of eight and needed two vehicles for everyone and all of our luggage. When we arrived, it was obvious several of the employees were either new or still training and did not seem to know how to handle basic rental issues. There appeared to be only one employee who really knew what she was doing, and she was running back and forth trying to help everyone. She repeatedly called the manager to come down and assist, but he never showed up. After waiting about 30 minutes just to get to the counter, we then sat there for close to an hour while the employee clicked around on the computer telling us that the available cars kept “disappearing.” They were finally able to rent me one vehicle, but by that point they claimed they had no vehicle available for my wife, even though we both had reservations. I asked if they could just cancel both reservations because one vehicle was not enough for eight people and all of our luggage. The employee told me he did not know how to cancel them and that there was nobody available to help him. Their solution was basically to tell us to take an Uber. The only other option they offered was a luxury vehicle for approximately $500 more PER DAY. Meanwhile, there were probably 25 people waiting behind us, with the line going out the door, while they were telling customers they were running out of vehicles. This was one of the most disorganized rental car experiences I have ever had. This is definitely a situation where you get what you pay for. Do not choose Sixt just because the price looks cheaper. Saving a little money is not worth the frustration, wasted time, and risk of showing up with a reservation only to be told they do not have a car for you.