Safelite

Reviews

• DP

  Daniel Puckett

  Oct 1, 2026
  1.0
  Absolute garbage. Just picked up my vehicle for a windshield replacement. Every single body panel and piece of trim affected by the replacement is now loose and nearly falling off. Of course they reused the now broken single-use clips instead of using new ones. After a detailed inspection, I've now discovered they improperly installed the rain sensor and damaged the headliner. My car is less safe now than it was before I brought it to them. This repair is covered by my comprehensive insurance, which makes this shoddy work all the more concerning. Avoid at all costs. UPDATE: What a useless remedy Safelite is offering. Warranty work is supposed to be for conforming work that didn't quite go according to plan. It shouldn't be for fixing the complete and total negligence of reusing broken waterproofing body parts and then hiding that in order to try and make a couple extra dollars off the customer.
• RC

  Rustell C.

  Sep 27, 2026
  5.0
  I had an outstanding mobile service experience with Safelite! My technician, Tony, went above and beyond from start to finish. He was extremely polite, patient, and professional. Tony had communicated with me very well from start to finish. What impressed me most was his honesty and attention to detail. He noticed a crack in the initial replacement windshield before installing it. Instead of cutting corners, he immediately paused the job and had another technician bring a brand-new one out to us.The second windshield had a minor cosmetic surface smudge on it. Tony was transparent about it, and recommended that Safelite would give me a discount. Respectfully Safelite offered me a generous discount which I gladly accepted. I highly appreciate his integrity, professionalism, and the way he handled the situation. I highly recommend their mobile service!
• TG

  Timothy Gernert

  Sep 27, 2026
  1.0
  No means to call and talk to a person once an appointment is scheduled. Repair serviced rescheduled twice. Both times there was no timely communication why they were rescheduled. The first time, the glass was not available. However, that was not communicated until after I called after 4 hours of waiting. The second time, I waited 6 hours before I was contacted by email that a technician was never assigned to my appointment. The third time, I called three times to get an ETA when the tech was supposed to arrive. At no time was I contacted by the tech or the local store to give me an ETA. The quality of your customer service has plummeted since you became successful. You don't seem to care about the customer and literally wasted over 8 hours of my time before my windshield was repaired. To make matters worse, because if was Safelite's fault that a tech was not assigned to my second appointment, I was still required to pay the full cost. Even after I submitted a complaint. I should be reimbursed for wasting my time. Because of the lack of customer care and incompetence on your part, I will not recommend Safelite to anybody. Furthermore, I will be looking for alternative businesses if I have to replace my windshield in the future.
• LW

  Laura Williams

  Sep 27, 2026
  5.0
  Tyce was extremely informative and thorough, ready to walk me through all the demonstrations and recommendations available to me, and he was kind, professional, and clearly knowledgeable. I didn't give him much time to go over the upgrade options, since I was busy and just wanted to get back to my task at hand, but I believe that had I listened, he would have made a compelling case for their benefits, which is on my own stubbornness and not any shortcoming of his. I was genuinely impressed by his courtesy and the care he showed for my car and my property. He asked permission before setting up the rack for the new glass, and he left the vehicle, inside and out, in better condition than he found it, something I always notice as a customer. He wiped down the dash and window as a nice finishing touch, made sure all glass from the original damage was cleared from inside and outside the car, and even cleaned debris from between the wiper blades and hood, something I should have done myself. I imagine he earns five star reviews regularly for his attitude, attention to detail, and communication. He clearly takes pride in his work, which is rare these days, and he deserves a raise. I've seen some negative press about your company recently, but Tyce spoke genuinely about being treated fairly and ethically, and said he'd recommend the job to others, and I believed him. Great young man.
• SP

  Samantha Pang

  Sep 25, 2026
  5.0
  Our rear window had to be replaced, the damaged happened on a Saturday, I was able to immediately go online and schedule a mobile repair for that Wednesday. We did contact a competitor on that same Saturday, but there was no option to schedule a mobile service and I had to request a quote first which I didn’t get a response for until Tuesday and they were more expensive. The Safelite technician who helped us was flexible, friendly and informative. The actual replacement took about 45 minutes. Overall this was a great experience for an unfortunate thing, it was easy to schedule and pay all online, definitely would use them again and highly recommend.

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