Pacific Honda

Reviews

• WS

  Wayne Shiohira

  3 days ago
  4.0
  My service advisor, Keith, was efficient and knowledgeable. The technician who worked on my car spotted a problem with an oil leak from an O-ring I wouldn't have detected. The driver for the shuttle was punctual and courteous. The only thing that I was somewhat was disappointed in was the unexpected extra expense when I expected the cost of a safety check and oil change. It would be nice to have a loyal customer or senior discount.
• KP

  Kelly Pahio

  Jun 30, 2026
  5.0
  From first contact our experience was great. No slick sales talk, worked with Yosuke Abe and he listened and was able to provide us with a knockout deal! No hours on end of sitting and waiting for an OTD price, no joke it took maybe 30 min for Yosuke to work his magic on our price. Even working with Finance officer was a breeze 😎, if your looking for a Honda take a look at Pacific Honda, no pressure atmosphere and honest people! 👊🏽
• HH

  Hi Hi

  Jun 25, 2026
  5.0
  My name is Jin Ye. Pacific Honda has lots of new model vehicles in stock. Sales Stanley Su is very helpful and professional. He led me to test driving couple times and every patient to show me all the futures of the car. When I decided to purchase the new car, he tried his best to help me to get the lowest price as he can. After I picked up my new car, he help me to install all the accessories I purchased. Stanley Su is the sales person I highly recommend to every body who wants to purchase cars in Pacific Honda of Honolulu. Thank you so much Stanley Su again.
• SM

  S. M.

  Jun 16, 2026
  1.0
  This review is for a disappointing experience at Pacific Honda on 29 – 30 April 2026, which highlights the use of high-pressure financial tactics and providing off the record diagnostics. Please note that this involves the extended warranty on A/C compressor shaft seal for Honda CRV models 2017-2022 (23-40, dated 19 May 2023). On 25 April 2026, I made an appointment for an A/C diagnostic over the phone, for which I was quoted approximately $200 for the service. When I arrived for my appointment on 29 April 2026, the service agent said the diagnostic would be $600, to which I immediately said no. In the same conversation, the service agent suggested that I take care of my expired safety check there, to which I agree. So, I sat down in the waiting room, while they got that done. Approximately 1.5 hours into my wait, the service agent lets me know that there were two issues with my A/C, (providing me a DIAGNOSTIC OF THE A/C ISSUE — 1) leak in the compressor shaft seal and 2) leak in the hose. He mentioned that the leak in the compressor shaft seal would not be covered by an extended warranty (23-40, dated 19 May 2023), which I inquired about earlier, because of the leak in the hose. I acknowledged this and continued to wait for the safety check to be completed. Approximately 30 minutes later, the service agent returns to let me know that NOW the extended warranty WOULD cover the leak in the compressor shaft seal DESPITE the leak in the hose. I would just have to pay for the hose repair ($700). It seemed odd that 30 minutes would make such a difference, but I agree, rationalizing that in the long run, this may be the better option, financially. A Honda driver took me home after four hours in the waiting room. At approximately 3pm, the service agent called to let me know that the compressor would need two new parts (clutch and coil) at an additional $500, to which he fumbled giving me an approximate total cost for repairs. I did not immediately agree because at this point, I have concerns about the integrity of the whole situation, aside from the financial. Given the circumstances of the repair, the A/C compressor being out of the vehicle, I agree with the fix of the two additional compressor parts. On 30 April (8:44 am), I received a text message from the service agent indicating that I would need an entirely new compressor, to which I immediately said no. The premise of an A/C fix at Honda was that the extended warranty would pay for the bulk of the repairs and with needing a new compressor, I would now have to pay for the entire A/C repair. A proper diagnostic could have caught all of these issues, and I would have gotten them addressed somewhere more suitable for my income. The above is what I wrote in an email to Mike Igarashi (Service Manager) at 12:00pm on 30 April, after multiple messages went unanswered by the service agent. After speaking with Mr. Igarashi, I agreed to have the compressor replaced, though all labor costs would be covered and some parts would be discounted. In the end, my vehicles issue was a complete failure of the A/C system, which again, a proper diagnostic could have caught from the beginning. No, I did not have a working A/C when I left Pacific Honda. After hours of research regarding the A/C shaft seal (extended warranty 23-40, dated 19 May 2023), it is unlikely that Honda will honor this extended warranty, as multiple issues with the A/C system develop due to the type of refrigerant used in models 2017-2022. But I’ll leave that up to you (whoever is reading this) to decide if this is true. I would also like to add that this is a very common issue. It makes me wonder if that is the reason I was given an off the record diagnostic.
• IC

  IMORTALINES Customs

  Jun 12, 2026
  3.0
  We recently brought our van to this Honda location for a worldwide recall repair because it was very close to our home, only about 3 blocks away. Unfortunately, our experience was disappointing. When we arrived, there was very little direction or clear signage on how to enter the service area. We had to drive around twice before we were able to find the correct entrance. After checking in, we were told the recall repair would take about an hour and a half, so we decided to walk across the street to get lunch and return. We dropped the van off around 11:50 a.m. and came back shortly after lunch. Since we had our 9-month-old infant with us, we waited outside in the humid parking area. The vehicle was not completed until almost 1:00 p.m. During that time, we were trying to keep our baby cool with cold towels and wipes because there was very little air circulation where we were waiting. What upset us the most was finding out afterward that there was an indoor customer waiting area with air conditioning, couches, a TV, vending machines, and cold water. Several employees knew we were waiting outside with an infant, but no one informed us that we were welcome to wait inside or offered any assistance. The recall repair itself was completed, but the lack of communication and customer care made the experience very frustrating. Because of this, we do not plan to return to this location. Even though it is close to our home, we would rather drive farther to another Honda location where customers are better taken care of. I’m sharing this honestly because customer service matters, especially when families with young children are involved. Jay

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