Enterprise Rent-A-Car

Reviews

• CA

  Clariza Aledia

  Aug 26, 2026
  5.0
  Had a good experience here. Gio helped me a lot and got me a nicer car. Would recommend this place.
• NM

  Nick Jr Millan

  Aug 18, 2026
  5.0
  Had a great experience working with Alexandra and Kim. Great customer service and recommendation for the car we needed. Got a great car and had zero issues. What a pleasure. Thank you!
• SS

  Steve

  Jul 31, 2026
  5.0
  Incredible nice and warm service from the team here - such a difference from the other place I’ve tried in Oahu. Good rate, can ask about getting an EV instead it was only slightly more than the economy car I booked originally and your don’t have to fill a gas tank or charge to turn in so was actually cheaper than with gas. I just rented for one day, highly recommended, and ask about their shuttle service too though beware I believe it ends at 4pm even though they close at 5pm.
• SS

  Stephen Sueda

  Jul 28, 2026
  5.0
  I had a car that needed repair so i needed a rental. I had some issues with my reservations made by the auto body shop but Alexandra cleared it up real quick and got my rental quickly. I've had some bad experiences at other places so i appreciated the helpfulness and efficiency.
• MS

  Ming Su

  Jul 24, 2026
  5.0
  I rented a car from the Enterprise location at 3055 N Nimitz Hwy about three weeks ago. My reservation was made at the last minute because the airport location had no cars available. When I picked up the vehicle (a Mitsubishi), I noticed it was in pretty rough condition. There were scratches on the hood, doors, and trunk, and the tires even had white paint all over them. I wasn’t happy with the condition, but the staff assured me that all existing damage had already been documented. Since I was planning to return the car to the airport (my flight was at 7:00 AM, while this location didn’t open until 7:30 AM), I was worried the airport might not have the same inspection records. To protect myself, I recorded a video of the car when I picked it up. After arriving at my hotel, I looked over the vehicle again and recorded a second video because of its overall condition. I returned the car on July 2. About two weeks later, I received a damage claim from Enterprise. Even though I wasn’t expecting it, I honestly wasn’t surprised either—I had worried about this exact situation. I’ve been renting cars for about six years, mostly from Enterprise, and this was the first time I’d ever received a damage claim. Fortunately, because I had taken those two videos, I disputed the claim and submitted the evidence. About a week later, Tiffany, the Area Manager for Oahu, called me to better understand what had happened. At first, I was hesitant to talk because I was worried I might accidentally say something that could be used against me. However, Tiffany explained that she simply wanted to understand the full situation. After I explained everything and she reviewed my videos, she decided to withdraw the claim. I really appreciate how professionally this was handled. They didn’t simply assume I was responsible—they reviewed the evidence, listened to my explanation, and made a fair decision based on the facts. The only suggestion I would make is to improve communication and damage record sharing between different Enterprise locations, especially when customers return vehicles to a different branch. If that was the reason for the misunderstanding, better data sharing could help prevent similar situations in the future. I originally planned to leave 4 stars because the claim did cause me a lot of unnecessary stress. However, Tiffany’s professionalism, patience, and fairness completely changed my experience. Thank you, Tiffany, for taking the time to investigate and resolve everything. Because of the way this was handled, I’m happy to leave 5 stars.

Frequently Asked Questions About Enterprise Rent-A-Car