Enterprise Rent-A-Car

Reviews

• JM

  Jadella Mickler

  Oct 7, 2026
  5.0
  Very good service. The boys behind the counter are always very friendly and helpful. Very easy to return the car after hours. Highly recommend.
• EF

  Elizabeth F

  Sep 29, 2026
  1.0
  I called the local office to see if a car was available, and the front desk agent insisted on transferring me to the reservations department. I was able to book a reservation for the exact same day and time. However, when I arrived to pick up the car, the agent told me no vehicles were available. Even though I had a confirmation, she explained that they prioritize earlier reservations and said I could wait to see if a car was returned, though there was no guarantee. Frustrated, I asked why no one had called to inform me. She claimed she didn’t have my contact information—which makes no sense since I had a confirmed reservation. She then admitted she wasn’t allowed to tell customers that no cars were available and that callers have to go through the reservations team regardless. I called customer support to complain, but by 5:30 PM, the local agent had never followed up or even offered an apology. The customer service at this location completely lacked empathy. I do not recommend renting from here if you need a same-day vehicle.
• AJ

  Aleah James

  Sep 10, 2026
  5.0
  I have used this location before for rental services, which all went smooth and easy. I will absolutely be using them again moving forward after today: Today, I got a flat tire outside of their establishment with my own vehicle. It's been a decade since I've had to change a tire, and Jonathan at Enterprise was so kind to help me. He did all of the leg work, but also helped explain what to do and even checked the pressure on my spare before putting it on. I fully recognize this was all a kindness on his part, when he was no doubt already busy at work. I am really grateful for his help, his time, and how thorough he was to ensure I would be safe to drive again. I look forward to using Enterprise in the future thanks to his example.
• TR

  Toni-Kaye Russell

  Sep 9, 2026
  1.0
  If I could give this a 0 rating I would. I am extremely disappointed with the level of rudeness, disrespect, and unprofessionalism I experienced at this location. From the moment we arrived to pick up our vehicle, the entire experience was poorly handled. Several days before our pickup, we specifically called to confirm what vehicle we would be receiving. We were told that the vehicle would be a Toyota Camry Hybrid. When we arrived, however, no one bothered to inform us that we would actually be receiving a Kia. I spoke with the employee at the front desk, who stated that he was the manager on duty. When I explained that we had called ahead to confirm the vehicle, his response was extremely rude and dismissive. He essentially said, “I don’t know who you called and spoke to, but it wasn’t me,” with a clear attitude. Instead of professionally explaining the situation or apologizing for the miscommunication, he simply handed a key to another employee and told him to go get the car. He did not even tell us that we were being given a Kia. We had to ask a second time before anyone finally informed us what vehicle we were receiving. The situation became even more frustrating when we returned the vehicle. The employee who assisted us outside specifically told us that as long as we returned the vehicle before midnight on the return date, we would NOT be charged for an additional day. We asked him THREE separate times to confirm this, and each time we were reassured that we would not be charged. We followed those instructions exactly. We returned the vehicle before midnight on the agreed-upon return date, yet we were still charged for an additional day. After contacting both the billing department and customer service, we were told that we needed to speak directly with the store manager, Lisa Johnson, to request a refund. We spent weeks attempting to contact her, leaving multiple calls and receiving no response. Ultimately, we had to physically return to the store just to speak with her in person. When we finally spoke with Lisa Johnson, her behavior was just as disappointing. She was rude, disrespectful, and completely unwilling to take responsibility or help resolve the issue. She simply told us that there was nothing she could do. This entire experience has been unacceptable. Customers should not have to repeatedly verify information, receive conflicting information from employees, be charged incorrectly after following the instructions given to them, and then spend weeks chasing down a manager who refuses to assist them. Lisa Johnson needs to seriously reconsider how this location is being managed and ensure that her employees are properly trained, knowledgeable about company policies, and capable of communicating with customers professionally and respectfully. The employees we encountered demonstrated a serious lack of professionalism, accountability, communication, and basic customer service. Quite frankly, this was one of the worst customer service experiences I have ever had. I would NOT recommend this location to anyone. Customers deserve to be treated with respect, given accurate information, and have their concerns taken seriously, none of which happened during our experience.
• JJ

  Jay

  Sep 9, 2026
  1.0
  I had a very disappointing experience with this Enterprise location, and based on my experience, I cannot recommend it. I reserved a Toyota Camry Hybrid for a three-day rental. The day before pickup, I specifically called the location to confirm whether the Camry Hybrid would be available, and I was told that it would be. However, when I arrived the next day, I was told that the Camry Hybrid was not available and was given a Kia K5 instead. No one informed me about the change beforehand, and I only found out after I asked. I believe this should have been communicated to me before I arrived. Another major issue was an unexpected $80 charge. The only add-on I selected was rental insurance. After completing the paperwork, I asked if I could add an additional driver. I was initially told there would be a $15 fee, but I explained that my Costco reservation allowed an additional driver at no extra cost. The employee processed the additional driver but never clearly explained that I would be charged an additional $80 fee. If this had been explained to me upfront, I would have chosen not to add the additional driver. After returning the car within my three-day rental period, I noticed the additional $80 charge and called the branch on September 2 to ask about it. I was initially told that the $80 was charged because I had returned the vehicle at night and that it was being treated as an extra rental day. I was also told that the branch manager would review the situation and contact me regarding a refund. However, I did not receive any response for weeks. When I later followed up and spoke with Branch Manager Lisa Johnson, I was given a completely different explanation—that the $80 charge was actually a young renter fee. Receiving different explanations from the employees and the branch manager for the same charge was extremely frustrating. In my experience, the employees I interacted with were rude and did not communicate professionally. Even after I explained the situation and provided information showing that I had contacted the branch, I was told that it was my responsibility and that they would not provide a refund. As a customer, I believe it is the responsibility of the rental location to clearly explain all charges and fees before charging the customer. Overall, the lack of communication, unexpected charges, conflicting explanations, rude customer service, and failure to follow up made this an extremely frustrating experience. Customers should not have to repeatedly verify information, receive different explanations from different employees, and then spend weeks trying to get a clear answer from management. Based on my experience, I would not recommend this Enterprise location. I hope they improve their communication, transparency, customer service, and billing practices so future customers have a much better experience.

Frequently Asked Questions About Enterprise Rent-A-Car