Enterprise Rent-A-Car

Reviews

• TG

  Timothy Goblish

  Aug 21, 2026
  5.0
  Customer service is great. Friendly staff quick and easy process. Would not hesitate to use again
• AH

  Ashton Hilbrands

  Aug 19, 2026
  1.0
  Book reservations with caution and have a backup plan when you either A- arrive and they have no cars B- arrive and the car you booked they don’t have so you get a minivan or C- they at least call you day of and tell you they have nothing. :( Chris- I already called corporate and provided all the details- I doubt anything will come of it.
• AC

  Albert Conner

  Aug 10, 2026
  5.0
  Good & clean vehicle all the time. Feeling like that know when you walking in the dood . Happy to assist you fast and quickly. Have a professional experience great 👍.
• TK

  TJ Kohli

  Aug 10, 2026
  1.0
  Literally one of the worst rental experiences I ever had. Booked a full-sized SUV over a week in advance and when the day and time to pick it up approached, I called them to confirm. I was met by a rude woman who was condescending and offered me a midsized SUV, telling me it’s basically the same thing (despite me paying 2x for a full-size). She did not understand that I needed a full-sized SUV and not a mid-size. Turns out, after speaking to the manager, I learned that they had accepted the booking but did not have any full-sized SUV’s to rent out. No attempt was made to communicate, and I was left stranded at the last minute. No apologies were made, and no attempt to help me out. Stay away and visit another Enterprise location. This one is terrible!
• PM

  paola mijes

  Jul 17, 2026
  2.0
  I rarely leave negative reviews, but I feel it's important to share my experience. After renting a truck from this Enterprise location from July 1–6, I accidentally left important handwritten paperwork containing sensitive personal information in the glove compartment. I contacted the branch immediately, and the manager, Alessandro, personally reached out to the customer who had rented the truck after us. That customer confirmed my paperwork was still in the glove compartment, which was a huge relief. We were assured that we would receive a phone call as soon as the truck was returned so I could retrieve my paperwork. On the morning the truck was due back, we called again to verify everything was in place, and another employee confirmed there was an alert on the account instructing staff to contact me when the vehicle was returned. That call never came. Instead, we had to contact the branch ourselves the following day, only to learn the truck had already been rented out again. We even visited the branch in person, and while Cortez was courteous and tried to help, we were simply told to check back again. By then, the paperwork that had previously been confirmed to be in the truck was nowhere to be found. In an effort to resolve the situation, I even emailed Alessandro directly, hoping for an update or at least an acknowledgment. Unfortunately, I never received a response. At that point, it became increasingly difficult to believe that anyone intended to follow through on the repeated promises of a phone call or provide a meaningful update. What disappointed me most was the consistent assurances that we would be contacted, followed by a complete lack of communication. Had someone simply called us as promised, this situation may have had a very different outcome. The staff had every opportunity to keep us informed, especially after confirming the paperwork had been located. Instead, we were left having to repeatedly follow up ourselves and still have no clear explanation as to what happened. Communication and follow-through are essential when customers are trusting a business with property containing sensitive information. Unfortunately, those were the areas where this experience fell short. Even on July 14, we made one final trip to the branch in hopes of getting answers after being promised return phone calls that never came. We had hoped to speak with Alessandro, since we had the understanding he'd been handling our situation from the beginning. Instead, we were once again assisted by Cortez, who continued to be courteous, professional, and genuinely willing to help. However, I left feeling disappointed that no one who had been directly handling my case came to speak with us. Whether intentional or not, it gave the impression that my concerns were no longer being taken seriously. In customer service, especially when a customer has been promised a follow up multiple times, accountability matters. Sometimes that simply means meeting the customer face to face, explaining what happened, and having an honest conversation.Throughout this entire process, we remained patient and respectful. We never came into the branch angry or demanding. We simply wanted to recover paperwork that had already been confirmed to be in the truck and to receive the follow up we had repeatedly been promised. I ultimately felt like giving up was the only option, not because the situation couldn’t have been prevented, but because the communication and accountability I was promised never materialized. I sincerely hope this Enterprise location takes this as an opportunity to improve its communication and accountability so future customers don't have to go through the same experience.

Frequently Asked Questions About Enterprise Rent-A-Car