Enterprise Rent-A-Car

Reviews

• CA

  Cynthia Allen

  Jun 30, 2026
  5.0
  Enterprise in Winder, Ga is the place to go!!! Derrick and Garrett exceeded my expectations as well as all other customers waiting for their rentals! They were professional and fast and took care of us with grace and ease!!! You guys and your staff deserve a raise!!! I will see you soon!!! 🤩🤩🤩
• AR

  Ashley Robinson

  Jun 22, 2026
  1.0
  I reserved a vehicle nearly two months in advance and received a confirmation call the day before my pickup. During that call, I confirmed I would arrive at 6:00 PM. Due to heavy rain and traffic, I arrived at approximately 6:10 PM only to find the location locked and was told there were no vehicles available. A confirmed reservation should be honored, especially after being reconfirmed the day before. This created a major inconvenience and reflects very poor customer service. I am extremely disappointed with my experience and will reconsider using Enterprise in the future.
• JV

  John Vang

  Jun 19, 2026
  1.0
  Do not rent from this location—or from Enterprise in general. I've rented from this location twice, and both times the vehicle I reserved and paid for in advance was unavailable. The first time, I wasn't informed until I walked in to pick up the car. The second time, my pickup time was scheduled for 8:00 AM, and at 8:00 AM I received a call telling me that the car I reserved would not even be available until 11:00 AM. I was told they were notifying me as early as possible, but informing a customer at the exact time they're supposed to pick up their vehicle is not "early notice." How does a company not know until the very last minute that a reserved vehicle won't be available? People reserve rental cars because they have flights to catch, vacations planned, and places they need to be. What are customers supposed to do when they're given no meaningful time to make other arrangements? A reservation should mean something. Instead, Enterprise seems to treat reservations as suggestions rather than commitments. If the car you reserved and prepaid for isn't guaranteed to be there, then the entire reservation system is meaningless. Whether this is a problem with this location or with Enterprise as a whole, the level of professionalism is unacceptable and something clearly needs to change. I will not be renting from Enterprise again, and I would strongly recommend others look elsewhere if reliability is important.
• AA

  Antonia Arias

  Jun 6, 2026
  1.0
  Reserved a rental at 2pm. I arrived 15 minutes early. I was told at the desk that there was issues with providing me the SUV I reserved.There was no communication informing me that they're might an issue, I would of gone to a different location if that was the case. The female employee offered me a truck, instead I declined due not fitting the needs of my trip and my passengers.She told that she would call me after hours because there was something available but she would need to go get it. I said ok. I call Customer service around 6pm and explained my situation and told me that someone will be calling me back. It was about to be 8pm and I called again and agent informed me that there was nothing she can do. Because location opens at 9AM. Provided me with a different number to call and what a surprise message states they are closed.Now I am left with no vehicle, and no solution.
• MW

  Melissa Wiggins

  Jun 2, 2026
  3.0
  This is my second time renting from this location, and unfortunately, I've had the exact same experience both times. The employees themselves are always friendly, professional, and courteous, so this review does not reflect their effort or customer service. They are doing the very best they can under what appears to be a difficult situation. The issue is that each time I've arrived for my reserved pickup, I've been told the location is understaffed. While I understand that staffing challenges can occur, this explanation becomes less understandable when it is presented as a recurring issue rather than an isolated circumstance, especially when my two experiences were more than a year apart. At that point, it suggests an ongoing operational problem that has not been adequately addressed. Customers make reservations and schedule pickup times for a reason. A reservation should mean that both the vehicle and the resources needed to serve customers are reasonably planned for. Both times, I waited an hour to pick up a vehicle that had been reserved in advance. In each case, I had already completed all required pre-arrival tasks, including providing my driver's license and payment information. When customers take the time to complete the process before arrival, they expect a more efficient pickup. When customers consistently experience long waits or delays due to staffing shortages, the problem is no longer with the frontline employees. It's an operational and leadership issue. Management and corporate leadership need to take a closer look at this location's staffing, scheduling, and customer demand. The current team is working hard and remains professional despite the circumstances, but they clearly need additional support. So, I am leaving this review in hopes that someone at the district, regional, or corporate level sees it and takes action. The employees deserve better support, and customers deserve the level of service that a reservation is intended to provide. I've rented from many Enterprise locations and other rental car companies, so I understand that some wait time is normal. However, waiting an hour for a reserved vehicle is excessive. Additionally, the facility itself needs attention. The location is unkempt, with trash on the floors, overflowing waste baskets, and dead insects in the window sills. While the staff was friendly and professional, the condition of the facility did not reflect the level of service customers should expect.

Frequently Asked Questions About Enterprise Rent-A-Car