Enterprise Rent-A-Car

Reviews

• NA

  Noel Acevedo

  May 4, 2026
  5.0
  Alan recommended us to this location. The service was great. They were very helpful and knowledgeable.
• RJ

  Robert James

  Apr 30, 2026
  2.0
  Over the weekend prior to my reservation, I completed all pre-check requirements through the app for my rental with Enterprise Rent-A-Car. This included uploading my driver’s license, payment method, and all requested information multiple times, thanks to their redundant emails. On Sunday, I then received a call from the local office asking if I could push back my reservation. I explained that I could not—I had a long trip ahead of me and needed to be on the road early Monday morning. I was explicitly told it would not be a problem and that my premium elite SUV would be ready at my scheduled time. That assurance turned out to be completely meaningless. I had reserved a premium elite SUV for 8:00 AM Monday. When I arrived, despite having already completed everything through the app, I had to provide all of that information again to the unhelpful person behind the counter. After redoing the entire check-in process, I was told to sit and wait. My reservation was for 8:00 AM. I didn’t receive a vehicle until nearly 8:45 AM. And the vehicle? Not even close. I was handed the keys to a four-door sedan. No consultation, no acknowledgment of my reservation, nothing. I asked, politely at first, whether this was supposed to be a premium elite SUV. Blank stare. Confusion. I showed her my reservation, which clearly stated premium elite SUV. Her response: “Well… do you see something on the lot you’d like?” I replied that I would like the premium elite SUV I reserved. She then snapped back that they didn’t have one. So despite completing all requirements in advance, despite being contacted the day before, despite making it clear I could not adjust my plans, and despite being assured the vehicle would be ready, I showed up to a delayed pickup, had to redo everything, and was ultimately given something completely different from what I reserved. All things considered, this was exactly the experience I expected: disorganization, incompetence, and a complete disregard for the customer’s time and reservation. If the business model is overpromise, underdeliver, and hope the customer just accepts whatever is available, then mission accomplished.
• RR

  Robert Ridgeway

  Apr 14, 2026
  5.0
  Bailey and Jared are awesome. They are great to work with and compassionate people. The cars are very new and clean, and a pleasure to drive. Thank you for all you do. We will definitely use Enterprise Rental in Winder again.
• KL

  kandis Lane

  Apr 14, 2026
  5.0
  I was without my main vehicle for over a month. I had to work so I needed a rental. I was so blessed that Bailey and Derrick took very good care of my needs. Top Notch customer service. I recommend all day lay long 🤗
• FX

  Fwm Xiong

  Apr 6, 2026
  1.0
  Reserved a vehicle for 9am didn't get to leave with the vehicle until almost 10am. They also required a $300 deposite even after purchasing the $25/day insurance. What was the purpose of the reservation, the pre-online check-in to just wait and have them hold an extra $300? Update: wasted ANOTHER 1 1/2 HOURS on this rental. I was REQUIRED to drive to another Enterprise location from our Hotel to do an "EXCHANGE" because vehicle maintenance light came on... ONLY to find out that I DIDN'T even need to exchage the vehicle becuase "THEY" didn't reset the maintenance light AFTER it was serviced..... WORST experience ever, I would expect this from my personal vehicle, you RENT a vehicle so that you would never get a breakdown on vacation!!!!

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