Enterprise Rent-A-Car

Reviews

• DR

  Deloris Riley

  5 days ago
  5.0
  I was very satisfied with my rental, from check in until check out everyone was friendly & courteous. I will definitely be using Enterprise again and I will tell others
• WR

  William Rosbury

  6 days ago
  5.0
  Everyone there was polite and respectful. They got me in my rental in a timely manner
• NL

  Ned LeBlanc

  6 days ago
  3.0
  Reserved a Honda Odyssey van 6 SIX weeks before pick up. Needed 8 adult passenger seats for Oct 15th. I called Friday 9th to verify rental "NO PROBLEM we'll have it ready. Agent called me Tuesday 13th to verify I was still going to need Van, "NO PROBLEM we'll have it ready". Showed up and guess what NO VAN. after some back and forth they had a Sprinter van I rented. IT COST ME MORE than I had originally told my people. And I had to purchase an OVERSIZED VEHICLE PERMIT for $125.00 because of the larger van. My ADDITIONAL cost for the substitution was close to $200 because YOU CAN'T GET IT TOGETHER. And do you reall care, NO YOU DONT GIVE A SHI*.
• CJ

  Courtney Jefferson

  Oct 3, 2026
  1.0
  Extremely disappointed with our experience with Enterprise. We made a reservation MONTHS in advance for a premium SUV specifically because we are a family of four traveling on vacation and needed the space for passengers and luggage. I even completed the online check-in process the day before our scheduled 2:00 PM pickup. When we arrived, the associate helping us told us that our reservation was for a luxury car. That was simply incorrect. Our reservation clearly stated premium SUV, which is obviously a very different vehicle category and was specifically chosen because of the space we needed for our trip. We were then told that the Grand Wagoneers they would normally provide were under a recall and could not be rented. I completely understand that Enterprise does not control vehicle recalls. What I do not understand is why no one contacted us ahead of time to let us know that they would be unable to provide the vehicle category we had reserved months in advance. The alternatives we were offered were honestly unbelievable: a two-door BMW convertible or a Volkswagen SUV with a broken air conditioner. Neither is a reasonable substitute for a fully functioning premium SUV for a family of four traveling with vacation luggage. So after reserving a premium SUV months in advance, completing online check-in, and arriving at our scheduled pickup time, we were first incorrectly told we had reserved a luxury car and then essentially given the choice between a two-door convertible and an SUV without working air conditioning. A simple phone call, text, or email ahead of time would have allowed us to make other arrangements. Instead, we found out at pickup and were left scrambling at the last minute. Because Enterprise could not provide a comparable, properly functioning SUV, we are now having to take our personal vehicle on vacation, adding unnecessary mileage and wear and tear—the exact reason we rented a vehicle in the first place. This was an incredibly frustrating and unprofessional experience. I don’t fault Enterprise for a manufacturer recall. I do fault them for the lack of communication, the confusion over what we actually reserved, and the completely inadequate alternatives offered when they couldn’t honor our reservation.
• PL

  Phyllis Landers

  Sep 29, 2026
  2.0
  Made a reservation online Received confirmation Arrived at pick up time , said they were behind, after waiting I told them I’d be back 30 minutes later I arrived they did not have my car ready offered us a van but one of the tires was low young man made all the excuses except telling us he would check so we canceled this reservation I have been a enterprise customer for many years This is unexceptable!

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