Gerber Collision & Glass

Reviews

• CP

  Casey Platinum

  3 days ago
  5.0
  The most dependable shop in town. They keep you updated, trustworthy and accurate on repair times. You’ll never need another shop.
• BK

  Brianna Kelley

  5 days ago
  5.0
  My experience with Gerber Collision & Glass was absolutely 5-star! The rear of my car needed painting after someone backed into it, and the front also needed repairs due to a deer collision. I initially only asked them to prepare and paint the back of my car, but they went above and beyond my expectations! Not only did they take care of the rear of my vehicle, but they also repaired the front and detailed the entire interior. I was truly impressed with their outstanding service, attention to detail, and willingness to go the extra mile. They did an amazing job, and I couldn’t be happier with the results. I highly recommend Gerber Collision & Glass to anyone in need of collision repair services. They are truly top-notch!
• EP

  Ellen Pulford

  Sep 17, 2026
  1.0
  I was midway through a long, multi-state work trip when I was unfortunately involved in an accident. I chose to have my van repaired at this location because it was close to where the accident occurred and my mother lives in Warner Robins. I want to start by saying the front-office customer service was excellent. The repairs took nearly two weeks longer than originally anticipated, which created a lot of chaos and displacement for me. But I received updates twice a week, my questions were answered, and everyone was friendly and communicative. I genuinely appreciated that proactive approach. Unfortunately, everything changed when I picked up my van and discovered new damage in a completely unrelated area. It was immediately apparent that my vehicle had been damaged while it was at the shop. I was absolutely dumbfounded and extremely upset—especially after waiting so long for my original repairs and being so desperate to finally get home. Lindsey handled the situation incredibly well. She was empathetic, reassuring, responsive, and solution-oriented. She treated me like a person who was dealing with an already stressful situation. I truly appreciated that. Unfortunately, the same cannot be said for Manager Amy. This was an extremely serious situation—arguably one of the worst things that can happen to a customer’s vehicle while it is in a body shop’s care. It was an opportunity for management to step up, take ownership, communicate clearly, and make the customer feel reassured. Instead, my experience was the opposite. After waiting on hold for approximately 10 minutes, I was told Amy would call me back. When I finally reached her myself later that day she immediately came across as dismissive and, rather than focusing on a solution, spent an uncomfortable amount of time placing blame on Lindsey and even the shop’s proximity to a busy road. What was most frustrating was having to continuously follow up myself. I never received a proactive or reassuring call from Amy. There was no apparent sense of urgency, and her communication with the Gerber location in my hometown to help coordinate the next steps can only be described as lazy. After two days of feeling dismissed, I ultimately went into her office myself to “kick the ball down the field.” Had I not continued pushing for basic written documentation, I honestly don’t know how long it would have taken to get the information and reassurance I needed to finally leave Warner Robins and go home. Mistakes happen. I understand that, and I don’t expect perfection from technicians or entry-level employees. What I do expect is competent management when something goes seriously wrong. The front-office team demonstrated what good customer service looks like. Unfortunately, the management response to a very serious situation fell far short of that standard. This location needs some serious management training—not because a mistake happened, but because of how the mistake was handled afterward.
• SC

  Sandra Character

  Sep 17, 2026
  5.0
  Great customer service.. They always make sure that the vehicle is repaired back to original.. I even had an issue after I brought it home, called them and the repair was done..
• AN

  Antonio Napier

  Aug 31, 2026
  5.0
  Great customer service. Kept me updated. Finished car ahead of time we discussed. Allowed me to leave my rental car there for them to turn it in.Highly recommend them for your repairs.

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