BUSINESS INTEGRITY
Is a car shop honest? How to tell? Observe the manager/operator. That's one way to tell. He or she sets the pace, the bar, for honesty and fairness. Jim at the Good Year Auto Service at 3298 LaVista Rd. in Tucker is one honest and fair businessman.
The place is trusted by many. I could tell as I was there yesterday afternoon, 5/6/2026, observing other customers come in and leave their cars overnight for repairs. You could sense the customers' trust in the place.
I myself was there to get a tire replaced. It had a puncture from a metal. The mechanics at Gwinnett Place Honda said the tire could not be fixed, so I had to get a new one. Fortunately I had purchased road hazard insurance when I bought new tires last September. Jim looked at the tire and said it could be fixed. They do it all the time. He had his guy fix the tire. No charge. I didn't need to use my road hazard insurance.
Earlier, he spent 15 minutes on the computer, trying to register the road hazard insurance for the four tires I had bought last September. The "Roll by Good Year" mobile installers had not done the registration last September, so it had to be done now. I was so impressed by Jim's patience and effort at registering my tires. 15 minutes! Am so grateful.
I highly recommend Jim and his auto service shop.
SA
Sayeedah Ahmad
May 2, 2026
Bernie and David were extremely exceptional
AP
Amber Poloski
Apr 17, 2026
⭐⭐⭐⭐⭐
I had an incredible experience at Goodyear Auto Service Tucker that I will never forget. I’m not from Georgia. I was driving on Interstate 285 heading back to North Carolina when I had a blowout. After waiting over 3 hours for a tow truck, I was brought to this location in the early morning, around 5:40–6:00 a.m., even though the store didn’t officially open until 7.
When I arrived, I noticed the lights were on and a TV was playing, so I knocked on the glass door hoping someone might be there. That’s when I met Bernie, the store manager, and he truly went above and beyond.
Without hesitation, he came out, assessed the situation, and said I’d need a tire. Then he told me to give him a few minutes while he put on his uniform and got everything ready. He personally opened up early, turned on the compressors, and got my tire replaced so I could safely get back on the road.
I have never experienced this level of dedication and customer care before. Bernie didn’t have to help me before opening hours, but he chose to, and that made all the difference during a stressful situation.
If you’re ever in the Tucker, GA area, especially if you’re traveling through and in need—this is the place to go. Exceptional service, professionalism, and genuine care.
Highly recommend!
DB
Dr. Jeffrey Billingsley
Apr 7, 2026
Bernie the awesome manager at Goodyear and Tucker George on the laVista Road. Wonderful, wonderful wonderful staff always take care care of me. Blessings to him and the staff.
I had a great experience at Goodyear Tire & Service Center. Bernie provided excellent customer service from start to finish—he kept me informed every step of the way. I replaced two tires, and both were in stock, which made the process quick and easy. I highly recommend this location—be sure to ask for Bernie!