Enterprise Rent-A-Car

Reviews

• PH

  Paulina Huynh

  3 days ago
  1.0
  DO NOT RENT HERE THEY WILL SCAM YOU FOR THEIR INABILITY TO MAINTAIN THEIR CARS AND WILL CHARGE YOU FOR THE DAMAGE! They will give you cars with issues and hold you liable. Don't waste your time or money. Save yourself the headache and go somewhere else. DO NOT TRUST THESE SCAMMERS. Record everything for your liability protection. And I mean EVERYTHING even under the windshield wipers. This was the worse rental experience of my life. I go in there and it takes over an hour to get my rental car. I try to give them the benefit of the doubt because it was during their lunch time and they were short staffed so I patiently wait. Car number 1 they gave me was a blue Mitsubishi. Outside looked great, but inside the car smelled like weed. I informed them, and they said they'll switch out the car. Mind you I didn't drive it off the lot. 15 minutes later with no updates.. then they finally tell me it'll take another 30 minutes before that car is ready. It took a total of 1 hour and 45 minutes. Car number 2 looked and worked okay initially.. but then there were 2 nails in the tire causing a slow leak and it was unsafe to drive with a PSI of 22 and I had to inflate it myself costing $2.50. I go back to address it and he tells me to drive their car to their partnered shop and they'll fix it. I am not your employee and it is not my job to maintain your cars. I give him some push back and he switches me out to another car. Car number 3 everything looked fine and this is where things really take a turn. Their windshield was already damaged, and near impossible to see underneath the windshield wiper during your walk through. Do not let them rush you. Again record everything... you can hardly see the crack even inside the car... and due to the summer heat, I only noticed it when it cracked further up into the field of vision.. I call to inform them and was placed on hold for over 30 minutes, and she said their "policy" is to charge you for the damages regardless. I asked to be switched out and they could not due to no availability of an SUV and can only give me a sedan. She said they won't have anything until Tuesday so if I take the sedan they won't be able to switch out to an SUV because it's their "policy" that no more than 4 rentals can be switched out for the reservation despite it not being my fault for their incompetence and inability to maintain their cars to function.
• EA

  Eli Abe

  Aug 21, 2026
  1.0
  Very disappointing experience. My car rental reservation was canceled, which left me in a very difficult situation. When I went to the front office for help, the representative was not helpful or understanding and did very little to assist me or find a solution. I understand that issues can happen, but the lack of communication and customer service made the situation much worse. I expected better service and would not recommend this rental company based on my experience.
• MB

  Michey B

  Aug 19, 2026
  1.0
  I have been a enterprise customer for years and this one horrible experience might cause me to go somewhere else. This location should not be representing Enterprise. The manager Kayla is very unprofessional. I have also filed a complaint. This place is very unprofessional.
• JN

  Julie Starr Nze

  Aug 17, 2026
  1.0
  I made a complete reservation before arriving. When I arrived, I was third in line. All three people in front of me walked out without a rental car for one reason or another- no fault of theirs. When I provided the agent with my name and confirmation number, they advised that they do not have any luxury vehicles, although I was able to reserve one online. They offered me a janky Hyundai to replace the luxury vehicle I reserved. They were unapologetic and unhelpful. I sat in their parking lot and quickly rented a luxury vehicle through Turo. I have used Enterprise for decades and I no longer recommend. At all.
• SS

  SheFearsHim

  Aug 16, 2026
  4.0
  Not sure if these are the same employees from the previous location but service seemed much better particularly the young men. I was surely disappointed that the last 3 reservations ended with We HAVE NO vehicles. That is such an inconvenience but I do understand things happen. I wish there was a way to know before traveling to the rental store. Either way, there was a vehicle ready with our last reservation and customer service was great. Our vehicle was clean inside and out. Looking forward to more rentals.

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