Enterprise Rent-A-Car

Reviews

• LS

  Laprece Shaw

  6 days ago
  1.0
  Very unprofessional. I’ve spent nearly $4000 in a period of 3-4 months to this company and as a platinum member I was treated like trash. After my card was charged for a reservation I was told that I can’t rent from any of the regional locations in the area as if I was a criminal. I’m a traveling nurse so sometimes my scheduling fluctuates so I may extend my days and when the card is charged funds may not be available until the following day. Either way I’ve never owe money. My balance is $0 when I return my rental but because I go into the deposit, instead of the giving me a warning they band me. The men seem pretty cool but the little lady there has a little attitude. She expected a reaction out of me but I just walked away. I just feel like now days customer service is not at the core of some businesses.. now it’s about who has the biggest attitude to deal with the customers.
• AS

  Ashlee Sitzmann

  Oct 3, 2026
  1.0
  I would strongly recommend getting every price and charge from this Enterprise location in writing before making any decisions based on what an employee tells you. Yesterday, I specifically asked what I would owe if I returned the vehicle that day versus keeping it until today. I was told the total was $879.43 and that keeping it one additional day would add $62.54. Based on those numbers, my total today should have been $941.97. Instead, I was told I owed approximately $1,000. I repeatedly asked for an itemized bill so I could understand the discrepancy. I was told they were unable to print one and that it would be emailed to me. I verified my email address and, when nothing arrived, asked them to send it again. I still have not received it. The communication at this location has been incredibly frustrating. My concern isn’t simply that I don’t like the amount I was charged. I specifically asked what the charges would be, was given exact dollar amounts, relied on that information, and then was presented with a different total without being provided an itemized bill explaining why. I was clearly frustrated during the interaction, and my tone reflected that. But rather than providing clear answers when I questioned the charges, I experienced eye-rolling and was told I was being rude. When a customer is being asked to pay an amount that differs from what they were explicitly quoted and cannot even obtain an itemized bill explaining the charges, frustration should not be surprising. This rental was connected to an insurance claim, which was already a stressful situation. Customers should be able to rely on the pricing information they’re given and should certainly be able to obtain documentation showing exactly what they’re being charged for. I have asked Enterprise to explain and correct the discrepancy. I will update this review if management resolves the issue appropriately.
• DW

  Devon Williams

  Oct 1, 2026
  1.0
  Worst Enterprise truck rental I ever been to the manager Jovona Atchison Very disrespectful asking me unnecessary questions. Try to belittle me asking if I have a credit card very disrespectful. I would not recommend nobody to go to this Enterprise. She was not there. She have science posted that she’s out with a customer, but she’s sitting in the back doing nothing.
• DT

  Dee Q Tess

  Sep 20, 2026
  1.0
  Enterprise scammed me. I have been a loyal customer for many years to Enterprise. They allowed me to make a reservation using points for an amazing rate on the rental. Suddenly, on day before rental, discovered that the reservation location had gone out of business. Instead of honoring my rate, that was reserved at least 6 months before, they canceled the entire reservation to make me start with a new reservation (after speaking with 4 different agents).With the new reservation, the rate is more than double what my initial reservation rate was and it won't allow me to use my points at all saying it's below the minimum required points. I will never use Enterprise again and will not recommend to anyone.
• SY

  Sherelle Shy Young

  Sep 16, 2026
  5.0
  I will have to say my whole experience dealing with the staff at this location was very pleasant although the wait was a little long they most definitely made up for it without me asking. All of the employees that worked on 9-11 and 9-14 were all awesome attentive polite cheerful and their attitudes with smile to go with it was very pleasing. They are moved very well around each other and work together like a real team and that means more to me than anything. Very clean energy and hygiene to the T. The young man with the braces that looks like the young man “On the block” smelt very good and he was just outstanding with a great people skills and personality was one point, he looked and acted like he loved his job. Individuals such as this location is the mean reason why I will return and this is now my rental home. Very convenient location only three minutes away from my home so thank you guys very very much. I really appreciate you. I also wish I knew you guys’s name but it’s OK. I’m talking about the whole building.

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