Advance Auto Parts

Reviews

• DM

  Donnica Martin

  Aug 9, 2026
  5.0
  Thank you Dana for going above and beyond with your excellent customer service! He was extremely patient and helpful. I cannot thank him enough.
• MA

  Malek Alarmash

  Aug 2, 2026
  5.0
  I had an excellent experience with Jewellene. She was incredibly knowledgeable, patient, and genuinely committed to helping solve my issue. She first guided us through replacing the brake light switch, and when it turned out that wasn’t the actual problem, she went above and beyond by suggesting another possible fix instead of leaving us to figure it out ourselves. Her willingness to keep troubleshooting and provide helpful guidance made a huge difference. It’s rare to find someone who truly cares about helping customers, and her outstanding customer service exceeded my expectations. I will definitely come back to Jewellene whenever I have questions or issues with my car. Thank you for your exceptional support!
• FF

  Fatimah Ferebee

  Jul 20, 2026
  1.0
  I came in to this store 5 days ago to return a cv axle that I purchased online. The website clearly states “fast and free” returns at any store location. When I first entered the store I was confused about what to show the cashier (Miguel). He sarcastically stated, “The receipt?” Ok maybe I should have known that so I dismiss his sarcasm and show him the receipt associated with the online order via the website. He scans the online receipt, searches my telephone number, tries to type in my order number and nothing is working. So at this point I’m confused. Again, he SARCASTICALLY points to his computer and says “see how theres nothing there?” Then says I will have to speak to a general manager. At this point I become irate because im confused about how this is possibly the end of the interaction when I’m standing in front of this young man (and I use this loosely) with an online order confirmation AND the part from their store. Miguel further antagonizes me by mocking me and even at one point doing a theatrical bow! Actually 2-4 od them 🤯 At this point my mind is blown and I’m disgusted. I attempt to call the 800# for customer service but they were closed. I then called the lilburn store on Stone Mountain Highway and spoke to Kobe who took the initiative to call his general manager who advised him that they should be able to process the return. I then walk to the register for the bald black guy who says he is relatively new and works 2 days per week. Kobe from Lilburn attempts to walk him through the process but there’s still a disconnect. Miguel suddenly is filled with what I guess must have been the Holy Spirit because he now decides he’s willing to help. Kobe and another one of his coworkers were able to determine that a step was skipped and helped Miguel navigate to the correct screen to process the return. My mind is still blown away for several reasons: 1. What was Miguel’s issue with me when I walked into the store to cause him to be condescending and sarcastic initially. I’m a generally pleasant person and treat others with repsect. 2. Why didn’t Miguel do what I did (as a non employee) and call another store or his general manager to ask for help (what Kobe did) as opposed to sending a PAID customer out of the door with no regard or resolution. 3. Why are two newer enployees who are not fully trained working alone at any part of the day? It took me a while to write this review because firstly, I was and still am processing the interaction. I’m perplexed because I watched Miguel be cordial and helpful to other customers. I can only speculate as to why I was treated differently , however I prefer to refrain from making assumptions. Also, Miguel seems young and has alot to learn. He needs to learn first of all respect for his elders. I have heard I look like im in my 30s but I have a child his age. He needs customer service training including but not limited to problem solving and conflict resolution- particularly how not to escalate situations. If I EVER darken the doorstep of another Advance Auto, which is highly unlikely l, it definitely will not be the Snellville location. I live about 10 minutes from that location and what our community needs are businesses that treat customers with dignity and respect.
• SB

  Suquanna B

  Jul 16, 2026
  5.0
  Hands down best experience ever!! Thank you so much to Miguel and Josh for saving my life 😭 literally broke down pulling into the parking lot and they gave me a jump, and helped me replace my battery. They were super informative and welcoming. 🌟🌟🌟🌟🌟
• LS

  Lynne Shriber

  Jun 28, 2026
  5.0
  Nice staff. Well stocked on product.

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