Caliber Car Wash

Reviews

• MB

  Mayar Burton

  3 days ago
  1.0
  Extremely Disappointing Experience, Beware of Potential Damage to Your Vehicle! My mom recently visited this car wash, and her vehicle was damaged while going through the tunnel. What was even more disappointing than the damage itself was the complete lack of professionalism, accountability, and customer service from management. When she reported that a piece of her vehicle had been torn off during the wash, management was incredibly rude and actually accused her of lying about what happened. To make matters worse, the missing car part was later FOUND INSIDE THE TUNNEL, confirming exactly what she had reported! Management refused to provide their names or any contact information, and despite filing a claim, it has now been over a week without a single follow-up or update from anyone. I completely understand that equipment can malfunction and accidents happen. However, how a business handles those situations speaks volumes about its integrity and professionalism. Accusing a customer of lying, refusing to provide basic information, and failing to follow up on a damage claim is completely unacceptable. If you're considering using this car wash, please be cautious. Based on our experience, I have serious concerns about how they handle damage claims and take responsibility when something goes wrong. At this point, we are requesting that someone from upper management or corporate contact us regarding this outstanding claim. We deserve an explanation, an update on the claim, and a clear resolution to the damage caused to her vehicle. It should not take a public review to get someone to acknowledge a legitimate customer concern. Very disappointed in the management, the lack of accountability, and the complete disregard for customer service. We expect someone to reach out and make this right.
• C7

  Cowboy 72

  Sep 7, 2026
  5.0
  Car wash was good.I really liked the machine for the floor mats.
• QH

  Quentin Hale

  Aug 5, 2026
  1.0
  Horrible wash. Something is always broke on the machine. All they say it will be fixed soon. Please fix everything so it will be like it was when it first opened before the brushes on the sides damages cars, the way its doing now.
• CW

  Chris Wiley

  Jul 30, 2026
  1.0
  Ripped off the rear view mirror-not sure if they even checked the system afterwards. Just refused to take care of it
• BB

  Beck Belghali

  Jul 25, 2026
  5.0
  Staff super friendly and welcoming, accidentally went directly to the vacuuming area. Man was super nice about it. will be coming back