Grainger Honda

Reviews

• JF

  Jonas Flannery

  6 days ago
  5.0
  Rico was outstanding after a lot of phone tag back and forth through texts and missed calls I finally got a free day to go in and meet with the guy that had put so much work into getting me the car and pricing I wanted but when my wife joked around about trading in her SUV for a Van he wasted no time getting us an exact matching Odyssey to go with my Civic for a steal this was one of the most pleasant car buying experiences I’ve ever had with an entire shop filled with accommodating employees making sure the kids had snacks and drinks they made it enjoyable and comfortable to get a car
• ZP

  Zoe Perry

  Jun 18, 2026
  1.0
  March of 2025 I asked if I could purchase my own Bosch brakes and have Grainger install them. My attendant said “No, under no circumstances, do they install any other brand besides HONDA into Honda vehicles. I want as Bosch because that’s what I’ve always use in my other car and they are the best. Well, after they got. an extra expense out of me, to smooth my rotors, less than a year later my brakes are extremely worn down and they squeak. I drive less than 2 miles to work every day and about 4 miles on the weekends. I just love wasting money!! I
• TW

  Tiffany Whited

  Jun 17, 2026
  5.0
  If your looking to buy or lease a vehicle you need to visit Grainger Honda! I have had several cars but this experience far exceeds any other experience I've ever had. The salesman, finance manager and entire staff were fantastic. They listened, looked and found the perfect fit for me. I absolutely my new car. I can't praise them enough for all their efforts. Above and beyond my expectations. I will be a customer for life!
• MB

  Matthew Brucato

  Jun 16, 2026
  1.0
  Avoid this service department. I own a 2015 Honda Pilot with approximately 106,000 miles. The vehicle had no check engine light, no loss of power, no exhaust symptoms, and was brought in for nothing more than a routine oil change. After the oil change, I was told that my entire exhaust system was clogged and was presented with a repair estimate exceeding $10,000. I was told the catalytic converters, A-pipe, mufflers, heat shields, gaskets, and related components needed replacement. I was even advised that I would be better off putting that money toward a new vehicle. This did not happen in a vacuum. Prior to this visit, the dealership had repeatedly attempted to buy my vehicle from me. Multiple times I received offers that were a fraction of what the vehicle was actually worth. Then, after bringing the vehicle in for a routine oil change, I was suddenly told it needed over $10,000 in repairs and that I should consider replacing it. When I asked for evidence, I was sent a blurry photo with a few specks of debris circled and was told that catalytic converter material was clogging the exhaust. For a repair recommendation of this magnitude, the evidence provided was astonishingly weak. Fortunately, I did not authorize the work. Instead, I took the Pilot to an independent mechanic for a second opinion. Their conclusion: nothing is wrong with the vehicle. No clogged exhaust. No failed exhaust system. No $10,000 repair bill. Think about that for a moment. A vehicle that was supposedly in need of more than ten thousand dollars of exhaust work was examined by an independent mechanic and found to have no such problem. This is also not my first serious issue with this dealership's service department. During a previous service visit, they returned my vehicle after forgetting to refill the transmission fluid. That kind of mistake can cause catastrophic damage and should never happen in a professional service environment. At this point I have completely lost confidence in anything this service department recommends. Being told that a perfectly functional vehicle needs repairs approaching five figures, while simultaneously being encouraged to replace or sell that vehicle, is not something any customer should have to deal with. If you receive a major repair recommendation from this dealership, get a second opinion before spending a single dollar.
• CG

  Camren Gober

  Jun 15, 2026
  1.0
  They kept trying to get a $500 non-refundable deposit on an “as-is” car. They knew I was driving 4 hours one way to buy the car. They neglected to tell me the AC did not work. They had serviced the car and they knew the issues that they chose not to fix including the AC. They also left out that the back hatch lock was broken. If the AC issue had been disclosed I would not have made the trip. Over two days we tried to work something out. Eventually they did try to make it right by adding refrigerant and getting the AC working. We took a second test drive at which point the locks in the car started randomly flipping constantly and that was the final straw. I think it’s great that Grainger Honda sells affordable “as is” cars. However you have an obligation to inform your customers of known issues, especially customers driving for hours. Grainger Honda wasted my time and tried to get a $500 non-refundable deposit on a car that they knew had serious issues. I have nothing good to say.