Grainger Honda

Reviews

• PR

  Pastor Rivers

  Sep 25, 2026
  5.0
  I recently purchased a car from Kellers Auto Cars, but unfortunately, within just five months, the vehicle started having major transmission problems. It was honestly heartbreaking and very frustrating. After that experience, Ashley and I decided to visit Granger Honda, where we found a beautiful 2022 Honda CR-V Certified for 10 years. That’s when we met Aubrey, our salesman. I want to say that Aubrey was absolutely great to work with. He was patient, professional, and really listened to what we were looking for. What I appreciated most was that he never pressured us or tried to force us into buying a vehicle. He took his time, answered our questions, and made the process feel comfortable. After what we experienced with our previous vehicle, having someone like Aubrey make the car-buying experience so much better meant a lot to us. If you’re in the market for a vehicle, I highly recommend going to Granger Honda and asking for Aubrey. He will treat you with respect, patience, and professionalism. Thank you, Aubrey, and Granger Honda, for helping us get into our 2022 Honda CR-V! 🙏🏾🚗
• OR

  Osmar R

  Sep 24, 2026
  2.0
  I purchased a used vehicle from this dealership and unfortunately was disappointed with the post-sale experience, particularly with my salesperson, Tristan. Shortly after purchasing the vehicle, the check-engine light came on with lean-condition codes. Tristan told me Friday that the vehicle would be seen Monday and that he would provide a time that day. Monday came with no update, so I had to reach out myself, only to find out there was no availability until Tuesday, Wednesday, or Thursday. When I expressed my frustration and said this wasn’t good business, his response was essentially, “Well, you signed the as-is document.” I fully understand that I purchased the vehicle as-is. My issue was the lack of communication and follow-through. I also chose this dealership because of its reputation, so having engine codes appear almost immediately after purchase makes me question how thoroughly used vehicles are inspected before being placed on the lot. I will give credit to the manager, who was much more helpful, scanned the vehicle, discussed the codes with me, and took my concerns seriously. I wasn’t asking the dealership to automatically pay for every repair—I expected better communication and customer service after making a significant purchase. Overall, I appreciate the manager’s help, but my experience with Tristan after the sale was disappointing and could have been handled much more professionally.
• LL

  Lakia

  Sep 18, 2026
  1.0
  ⭐️⭐️ I’m very disappointed with my experience with the service department at Grainger Honda. We haven’t even had our vehicle for two months, and we have already had to bring it back numerous times for the same ongoing issue. That is extremely frustrating and unacceptable for a vehicle we recently purchased. I also feel that Grainger Honda needs to do a better job inspecting and standing behind the used vehicles they sell. Customers should not purchase a used vehicle and then immediately have to keep returning it because of unresolved issues. I understand that a vehicle is used, but there should still be a reasonable level of care and inspection before putting it back on the lot and selling it to a customer. What made the experience even worse was my interaction with a service representative named Sarah. I found her attitude and communication to be rude and unprofessional. When a customer is already frustrated about repeatedly bringing their vehicle back, the last thing they should have to deal with is feeling disrespected or dismissed. I expect a dealership’s service department to listen to customers, communicate clearly, properly diagnose recurring problems, and treat customers with courtesy and respect. I sincerely hope Grainger Honda takes this feedback seriously and takes a closer look at how they inspect their used vehicles and how customers are treated in the service department.
• JA

  Jhanel Albert

  Sep 15, 2026
  1.0
  This has probably been the worst car experience I’ve ever had. I’ve had better service from local shops. You may as well bubble wrap your car and never drive it after you pull off of the lot because it seems that nearly every time I come for service, there’s something else once I pick my car up. Let me be clear, this is no fault to the service advisor, Sarah. She’s great! It’s the actual servicing itself. And don’t get me started on the service manager, Kelsie. Very nonchalant, very dismissive, very condescending. My experience with this dealership over the last two years has been extremely subpar. I wouldn’t recommend anyone buying a car from here. The best service I’ve gotten was the purchase, of course. But it’s like once you raise concerns, management is just like “oh well. Not my problem.” Or in Kelsie’s words, “It just happens,”; as if we purchase cars just for the parts to “just fly off”. She also didn’t waste any time telling me in a nutshell about my car’s “poor design”. Thanks so much for that piece of information about the car that I literally got brand new off of THIS VERY LOT. And all they will give you is an “I get it, I know it’s frustrating,” with no solution other than “spend more money on something wasn’t an issue until AFTER you just got your car serviced with us”.
• KW

  Kolle W

  Aug 30, 2026
  1.0
  Buyer beware. Go to Hilton Head Honda instead or just anybody else. I purchased a 2026 Honda Accord EX-L after a week of back-and-forth and one issue after another. I was required to purchase a $2,995 Honda Protection Package that included a lifetime powertrain warranty, all-weather mats/trunk tray, mud guards, first-aid kit, Auto Butler protection, and a free year of maintenance. I tried to remove or discount it but was told they would basically pass on the sale because they’d lose too much money. Cody also told me the advertised lifetime powertrain warranty isn’t actually free—the dealership pays for it in advance and essentially recovers the cost through the sale. So why is it advertised and represented by finance as “free”? I was also unexpectedly required to put down a $500 deposit to obtain the vehicle, which Cody had never discussed with me. He later apologized for not going “in-depth about the deposit” and for the “unpleasant surprise.” Days later, Cody still wasn’t sure whether the VIN I wanted was available and even had to reconfirm whether I wanted a Sport-L or EX-L. On July 31, I was told I needed to come in that night because our incentives would expire. I arrived around 7:13 PM and didn’t get to finance until around 9:15 PM. I caught a $225 selling-price discrepancy involving mats/accessories even though I was already paying $2,995 for a package that included them. I also refused to sign a “We Owe” saying nothing was owed when I still didn’t have my second key. Both had to be corrected. The biggest issue was my blank Navy Federal check. Approximately $17,000 should have been drawn, but finance filled it out for approximately $30,000 without my knowledge. Thankfully, I specifically asked to see it before signing and refused to sign it. I was told they could just scratch out the amount. I also found other paperwork that was incorrect. I didn’t want to sign the arbitration agreement because the place seemed shady at that point. The finance manager told me I wouldn’t be buying a car from them then. He did refund my deposit. When I finally took delivery August 1, my vehicle was missing the all-season mats included in my $2,995 package. Cody went and got mats from another Accord, which was tacky and made me question whether everything I paid for, including the Auto Butler application, was actually completed. Cody also told me my car was the last one they needed to make their quota. Then on August 26, I brought the car in for a slow leak after being told the afternoon was completely open. It took 3 hours to find a nail and charge me for a new tire when everybody else said it was repairable. The dealership said it wasn’t, so I ended up buying a tire. Sarah was great though. And Honda will not cover ANYTHING unless you have extra warranties. Check EVERYTHING before you sign—numbers, charges, paperwork and what you’re actually receiving.