Grainger Honda

Reviews

• MP

  Mike Price

  Aug 10, 2026
  5.0
  That was the easiest car I have ever bought. I can only say, if it had not have been for Michael Drayer, we would still be looking. He made car buying easy, he didn’t waste our time and had every thing ready when we arrived. I will make sure I tell all my friends. Thank you for hiring Michael, he is definitely an asset to your company.
• ES

  Elmer SCHLEICH

  Aug 7, 2026
  1.0
  We took our mini-van in to Grainger Honda in June 2026 for service work. We were about to embark on a long road trip. Among other things they replaced the timing belt. After we picked the car up and drove it a few miles the check engine light came on. I ended up taking the car to a small shop in Savannah and they discovered the timing chain was misplaced by one tooth. We spent a lot of money trying to figure out what was wrong with the van. We sent Grainger pictures that the mechanic in the small shop had taken of the misplaced timing belt, but Grainger said they needed more pictures and more documentation from the mechanics that the belt was put on wrong. Although we bought this car new at Grainger and have serviced it there in this past, I’ll never take a car out to Grainger Honda again.
• KC

  Kelsey Cullum

  Aug 6, 2026
  1.0
  Dear Honda Customer Relations and Grainger Honda Management, I am writing to file a formal complaint regarding my experience with Grainger Honda in Savannah, Georgia. While my vehicle purchase initially went smoothly, my recent experience with the dealership's trade-in appraisal has left me questioning the honesty, transparency, and integrity of the dealership. I purchased a 2026 Honda Civic Sport from Grainger Honda on October 28, 2025. My salesperson, Alex, was courteous throughout the purchase process. However, after signing all of the paperwork and taking delivery of the vehicle, I discovered it did not have features I expected, including wireless Apple CarPlay, and I was disappointed to learn there were no rear air vents for back-seat passengers. When I asked about Apple CarPlay, I was told I would have to connect my phone with a cable. Although I was disappointed that I learned this only after the sale was complete, I accepted the vehicle and moved forward. Recently, I scheduled an appointment with Grainger Honda to have my vehicle appraised because I was considering selling it. I arrived for my 9:30 a.m. appointment, and Alex performed the appraisal. He asked if I had received any other offers, and I honestly told him that CarMax had offered me $27,000 for my vehicle, which had only 6,781 miles. A short time later, Alex returned and initially stated that Grainger Honda could offer $27,500. He then immediately changed the offer to $26,000, claiming the reduction was because the vehicle had an accident reported on its history and that customers would be afraid to purchase a vehicle with such low mileage that had been in an accident. I found this explanation to be misleading and unreasonable. The so-called "accident" involved road debris on Interstate 16 when a piece of tile fell from a truck, damaging the windshield and causing a few scratches on the front bumper. There was no major collision, no structural damage, and no significant repairs beyond replacing the windshield and addressing minor cosmetic damage. In addition, I invested in protecting my vehicle by having it professionally ceramic coated and installing paint protection film (PPF). To suggest that this minor incident justified reducing the vehicle's value by $1,500 from the dealership's initial offer—and by $1,000 less than CarMax was willing to pay—is difficult to understand. It gave me the impression that the dealership was looking for reasons to undervalue my vehicle rather than provide a fair and honest appraisal. As a customer, I expect transparency and integrity from a Honda dealership. Instead, I left feeling that I was not treated fairly. This experience has damaged my confidence in Grainger Honda, and it has caused me to question whether customers are truly being treated honestly during the appraisal process. I am requesting that this matter be reviewed by dealership management and by Honda Customer Relations. Specifically, I would like an explanation of how my vehicle's value was determined, why the offer changed so dramatically during the same conversation, and whether this reflects Grainger Honda's standard appraisal practices. I hope Honda takes this complaint seriously. Customers deserve honesty, consistency, and fair treatment. Unfortunately, that was not my experience. I look forward to receiving a response regarding this matter. Sincerely,
• JB

  Jacob Bowers

  Aug 3, 2026
  5.0
  Grainger Honda has an excellent selection of new and used cars to go along with very courteous and patient staff that are committed to helping you. Not pushy salesman just trying to sell. They make personal connections and work with you to find the best option for your situation. We spent the better part of an entire day with Dylan and Roger test driving, changing our minds, shopping around and researching before finally going home with our dream car. Thank you very much and we will be back for our next vehicle!
• LP

  L P

  Jul 22, 2026
  1.0
  I am extremely disappointed with the Honda service department. From the moment I called for a service estimate to the time I came in for an oil change, I never felt valued as a customer. Instead of receiving helpful, honest guidance, I felt like the primary focus was on selling additional services. The biggest shock was being told that because Honda uses a sealed transmission, it would cost $290 just to inspect it. Charging nearly $300 simply to check a transmission is excessive and difficult to justify. It felt less like a legitimate service and more like an opportunity to generate additional revenue. What bothered me most was the overall attitude. I never got the sense that anyone genuinely cared about helping me make informed decisions or keeping my vehicle properly maintained. Customer service should be about building trust, not maximizing every invoice. Unfortunately, this experience left me feeling that this service department is far more focused on profits than on its customers. I left feeling taken advantage of rather than taken care of. I will not be returning and cannot recommend this service department to others. I will never do service at this place