Shottenkirk Honda Rome

Reviews

• CH

  Crystal Hernandez

  3 days ago
  1.0
  I had a very disappointing experience with Director Shelly Eaton at this dealership. The way she spoke to me was extremely rude and unprofessional. I was also uncomfortable with the way she spoke to the Business Director who was assisting me; I felt that her tone toward him was degrading and disrespectful. I had questions about the contract, and instead of taking the time to explain things, she printed out paperwork and placed it in front of me, telling me that I was not needed as a co-signer for the vehicle my son was purchasing. She then told me they could bring my son back in and finish the deal without me. I explained that he was out of town and would not be back for about a week. I did bring my concerns about her behavior and the way she treated both me and the employee assisting me to the General Manager. Overall, I found the experience very unprofessional and disappointing. I’m sharing this review simply so other customers are aware of my experience and can make their own decision.
• SJ

  Shiv Jangid

  Aug 25, 2026
  5.0
  This is amazing service center. I used to do service in Honda Princeton, NJ and I can tell that Rome Honda is doing a far better job than them. They provide each detail, have a thorough customer service and really a caring center for their customers.
• BV

  Britni Vanbockel

  Aug 21, 2026
  5.0
  So happy with our new suv. We came in to test drive a suv we saw on line and we were not 100% on it. They put us in something that we love. Thank you Rylei
• AA

  Ashley Arhart

  Aug 13, 2026
  1.0
  I bought a 2017 ford explorer for my husband on 4-3-26 and thermostat went out at 31 day mark. And now the engine is blown in 4 months into us having it. They have the worst customer service. With their customer service regarding the thermostat they kept giving us the run around for 1.5 weeks. I highly don’t recommend worst place to get a vehicle.
• DM

  Daniel Moss

  Aug 1, 2026
  2.0
  We just left the dealership pretty upset due to a bait and switch situation between the dealership and autotrader. We drove an 1:15 to get to this dealership because of the deal we saw on Autotrader, which stated that the car was certified and the price included all dealer fees. However, once we started talking numbers, they added an $899 dealer fee and $800+ fee for certifying the car. I showed them the auto trader ad, and they came back and removed the certification charge, but would not remove the $899 dealer fee. They said that it was a glitch with autotrader and the used car manager, Austin, actually suggested that we should pay it today and ask autotrader for the refund. Why would that be our responsibility? When we asked for the general manager, he said that he would love to do business with us, but wouldn’t remove the dealer fee, so we left the dealer with no car and are really upset that they would not honor their ad. The dealer lost a customer because there wouldn’t waive their built in profit margin of $899. They seemed like nice folks, so I doubt this was intentional. However, the fact that they would not honor the advertised published price is bad business. I really wanted to buy this car for our family and loved our salesman, Justin. He was honest, patient, and not pushy whatsoever. Salesman gets 5 stars. Management gets 1 star.

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