Mavis Tires & Brakes

Reviews

• JF

  Jake Frazier

  Oct 5, 2026
  1.0
  I paid Mavis for a front-end alignment and a tire rotation on my Ram on Sunday 10/04/26. They forgot to do the rotation. My wheels were in the same positions when I picked it up, and I had to make them pull it back in and do it. The tie rod adjuster sleeve on my truck has had its jam nuts welded since I bought it a year ago. Toe can't be adjusted without cutting those welds, and the welds are still intact with no sign they were touched. The shop insists they set toe anyway. When I raised it, they didn't give me a straight answer about how that was possible. Now my front breaks are destroyed because they pinched an abs sensor. I have pictures and videos to provide if anyone would like them. They gave me 180 back but costed me a 450 tow bill new now I have to replace my wheel hub breaks and rotors on the front of my truck.
• BS

  Becca Shipman

  Oct 1, 2026
  5.0
  I had a wonderful experience with Mavis tire! Jason started me off with excellent customer service and Jennifer closed me out with all the information I needed to know about the Mavis tire credit card. The tires I got are perfect and over all exceeded my expectations. Plus I only had to wait an hour or so. Although I was 30 minutes early coming in for my appointment.
• TT

  Triston things

  Sep 25, 2026
  5.0
  I went today to get my tires looked at and Jason was so much help, he let me explain what was going on and made sure he wrote everything down correctly. When i got the news the leak in my tire was on the sidewall he helped me find new tires for my front wheels at a budget friendly price!
• TM

  tracy middleton

  Sep 20, 2026
  1.0
  “I’m a fifty-six-year-old woman with a screw in my tire. I went to Mavis on Sunday, and they were closing in about twenty-five minutes. I just needed a patch—my tires are in good shape. When I walked in, one worker was watching football and another was banging a water bottle against some metal in the bay. I stood there a minute before the one watching football said he’d go get someone. When they finally came over, they told me they couldn’t fix my tire until tomorrow morning—even though no cars were in the bays and they were just standing around doing nothing. So I came to Donald’s Tire and Service. The customer service was great, they patched my tire in no time, and I’d recommend them to anyone.
• CM

  Cody Munn

  Sep 9, 2026
  1.0
  I wish Google allowed negative stars. I’ve been to Mavis Tire FIVE times in four months, so at this point I feel less like a customer and more like an unpaid quality-control employee. Here’s the condensed version of my Mavis Tire adventure: 6/1/26 – Mavis Tire, Cedartown, GA Purchased four new Mavis Mountaineer A/T2 tires by Kumho, requested an alignment, and specifically asked for all four tires to be road-force balanced. I was told, “No problem,” and that the vehicle would ride like new. I later discovered the Cedartown location doesn’t even have the equipment to road-force balance tires. Apparently, their machine runs on hopes and dreams. 6/2/26 – Road Trip Took my family to Gulf Shores, AL. At highway speed, the vehicle shook violently basically the entire way. 6/3/26 – Mavis Tire, Gulf Shores, AL Actually a good experience. Their alignment specialist wasn’t available, but they did what they could to help. They also found abnormal wear on one of my brand-new tires and said it should be covered under warranty. I’ve included photos showing how far off the alignment was. 6/4/26 – Mavis Tire, Cedartown, GA Returned home with the vehicle still shaking. The damaged tire was replaced under warranty and all four were balanced again. I AGAIN requested a road-force balance and AGAIN was told, “Yeah, no problem” — despite the store not having the equipment to perform one. 6/6/26 – Mavis Tire, Rome, GA I went to Rome because I was told they actually had road-force equipment. I specifically requested: • Alignment recheck • Road-force balance • Printout of the results Afterward, I received a normal balance sheet but no road-force results. The technician told me the tires were “under 20 lbs., so they’re good.” There was just one problem: I watched the process, and the road-force roller never touched the tires. When I questioned it, instead of correcting the issue, the technician became frustrated and argued with me in the lobby. I left and haven’t returned to that location. 9/9/26 – Mavis Tire, Cedartown, GA Because apparently this story needed another episode, one of my four-month-old Mavis Mountaineer tires suffered a sidewall blowout, leaving my wife and daughter stranded. The lady at the front desk was very friendly, but she wasn’t able to offer much assistance. She told me there is a new store manager who “does right by his customers.” At this point, I certainly hope so. Customer Support – June to Present I’ve made multiple attempts to contact Mavis customer support. I was told the regional manager, Ebony, would call me to resolve the issue. I’m still waiting. After five visits, repeated balancing attempts, alignment problems, a warranty tire replacement, a sidewall blowout, and no follow-up from management, my vehicle still rides terribly and I have completely lost confidence in these tires and the service I’ve received. Before this, I had never used Mavis. I definitely regret starting now. I didn’t realize buying four tires came with a four-month subscription to Mavis Tire locations across the Southeast, but here we are. Mavis, if someone in management would like to actually resolve this before Episode 6, I’d be happy to talk.

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