Mavis Tires & Brakes

Reviews

• RH

  Robert Hattaway

  5 days ago
  3.0
  Visited the place to find out if I needed alignment on my wheels. They told me the alignment check was free, but the alignment would be about $119, if needed. The reason I gave them only a 3-star rating is they took off the wheels and told me I needed brake pads without asking me, in advance, if I wanted that done or not. That was not a part of the reason for the visit. They told me my brake pads were more than halfway worn on the front and led me to believe they were almost as bad on the back. They did show them to me (at least I remember seeing one pad on the front) and I felt compelled to believe them. I had them replaced at $220 per axle and got a $35 discount. My total bill was over $550. Considering all that was done, I don't think the price was all that unreasonable. However, my biggest gripe is that they should have told me beforehand that they were going to "inspect" more than I asked them to.
• SJ

  Susan Johnson

  May 5, 2026
  5.0
  FANTASTIC! HUGE SHOUT OUT to Angela ( 5 star customer service ) and their entire team ! Under a stressful blow out on my horse trailer - with the horse - they went over and beyond. The mgr. personally called overnight boarding facility, SWEET WOLF FARM arrange for me to take her , come back, order 4 new tires - discounted. Staff even stayed past closing On SUNDAY. TU TU TU . TU . TU and to the farm staff for such great care.
• CC

  Caitie

  Apr 27, 2026
  1.0
  Terrible service. Paid $840 for tires, mounting, and balancing. picked my car up and my steering wheel was thumping so bad and car was pulling to the right. (DID NOT DO THAT BEFORE) took it back TWICE and they still couldn’t figure it out. Took it to a different shop and they told me mavis did not balance or alignment my tires. called Mavis back to tell them and they won’t reimburse me after all of my trouble. Won’t even cover the other fees for ANOTHER SHOP TO FIX IT, AFTER I JUST PAID $840. Corporate proceeded to tell me that their mounting machine was broken that day, but the manager NEVER told me that? He still sent me on the road TWICE with shotty work. The other shop I took it to get fixed told me there’s NO way they couldn’t tell it wasn’t balanced or aligned. This could have been my life being that my tires weren’t put on correctly. They did me dirty and do NOT have qualified technicians. Jason acts like is so kind and caring but no. He lied to my face and robbed me. I do not recommend. HORRIBLE shop. Save your money and time and maybe your LIFE.
• AR

  abid rahman

  Apr 27, 2026
  1.0
  Yeah, here is very bad people they just said for the money they took the money from the people. The first time he told me like problem in the alignment for the alarm and they charge me like $105 and he said I’ll give you $20 discount. This is the bullshit. The problem was not go away then he told me this problem to buy balance dated the balance he charged me like $105 again still same problem. It is very bad bad bad people
• JT

  Josh Turner

  Apr 21, 2026
  1.0
  VERIFY OIL FILTER AND TIRE ROTATION BEFORE LEAVING THE STORE!!! I came into Mavis, pooler parkway location on 4/17/26 at my appointment time, 8 am sharp when they opened to drop my truck off. I was getting an oil change. I asked the gentleman behind the counter to add a tire rotation as the online option would not let me add when I booked online, he said no problem we will take care of you. I go back to work for the day and a co-worker said, “check your filter and make sure they rotated the tires, the last time I was there they didn’t rotate my tires nor changed the filter just added fresh oil.” I call at 10:41 to check the status and he said “we just finished you up.” I arrive to pick up at 12:45, I walk straight to my truck and sure enough, the same old oil filter is still on my truck and the tires were not rotated. I go inside and he looked up worked on it, called them in and the mechanic said, “I didn’t change the filter because I could not locate it.” WOW! He also didn’t rotate the tires because he said it was not on the ticket. They did stop what they were doing and did another oil change with a NEW filter however still did not rotate the tires before sitting my truck down, I had to go tell him my self and then they rotated my tires. The manager there said the employee would be written up. This is ridiculous and there are zero excuses. I will never take my vehicle here again. BEWARE! **because of all of this the manager did not charge me, which he shouldn’t have. There is no telling how many cars this has happened to.**

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