DP
Dr. Wilkerson PhD
Sep 20, 2026
I had an outstanding experience at this AutoZone today, and I especially want to recognize Richard, the Assistant Manager, and Kalia. Both of them were incredibly friendly, patient, knowledgeable, and genuinely interested in helping me.
When AutoZone says they provide free testing and assistance, this location truly lives up to that promise. They didn’t simply test my battery and tell me it was bad. Richard and Kalia took the time to walk me through the different battery options, explain the warranties, answer all of my questions, and help me understand which choice made the most sense for my vehicle and my needs.
What impressed me most was the level of patience and personal attention they gave me. They never made me feel rushed. They listened to what the car was doing, looked at the battery, discussed the cranking issue with me, and carefully explained everything along the way.
They even helped me identify the correct fuses I needed for the cigarette lighter/power outlet in my car so I could get my cellphone charger working again. That was above and beyond what I expected when I walked through the door.
There are plenty of auto parts stores where you can buy a battery, fuse, or car part. What separates this location is the customer service. Richard and Kalia made me feel like they actually cared about solving my problem rather than simply making a sale.
If you are in this area and need help with your vehicle, especially if you’re not completely sure what the problem is or what part you need, I would recommend this AutoZone first. You will find people who are willing to listen, explain, and help.
If Google allowed me to give 100 stars for customer service today, I would. Thank you, Richard and Kalia, for your patience, professionalism, and for going the extra mile. This is exactly how customers should be treated.