Enterprise Rent-A-Car

Reviews

• SB

  Susan Brewer

  6 days ago
  5.0
  Always a better than usual experience !!
• ER

  Elias Ramirez

  Sep 28, 2026
  5.0
  Excelente Atención y servicio. Lo hago constante en esta ofc porque no se pierde tiempo en la busqueda y entrega.
• CA

  Cindy Ashby

  Sep 27, 2026
  5.0
  This location is always busy. Today was no different other than Cameron was on duty. His customer service is on point! He has the system down and moves methodically through each process staying engaged and positive. - It truly can get squirrelly here with three people. Today. It ran like clockwork with ONLY Cameron! Well done!
• VP

  Victoria P

  Sep 20, 2026
  1.0
  Absolutely terrible experience with the Oakwood location. I made my reservation a WEEK in advance, showed up to pick up my vehicle, and was told they didn’t have a car for me. When I asked if they could check surrounding locations, I was basically told I could call the other locations myself and ask. What kind of customer service is that? I eventually found a vehicle at the Buford location and had to drive an HOUR out of my way to get it. Then I had to deal with modifying my reservation, which the system wouldn’t allow me to do. I called customer service, was told they would contact the location, waited 20 minutes, and nobody ever called them. I had to call customer service AGAIN and ultimately have my entire reservation canceled just so I could make a new one for the Buford location. By the time everything was finally handled, I had lost approximately FOUR HOURS of my day dealing with something that should have been simple. To make matters worse, customer service told me THREE separate times that an area manager would contact me about my experience. Nobody ever did. And this wasn’t even the first time. This is the SECOND time the Oakwood location has done this to me. There was also another customer dealing with the same problem before I even checked in that day. If you allow customers to reserve vehicles in advance, those vehicles should actually be available when they arrive. And if something happens and a vehicle isn’t available, the location should be helping the customer find a solution not telling the customer to call other locations themselves. Four hours wasted, an hour-long drive out of my way, multiple calls to customer service, and three promises of a manager calling me back with absolutely no follow-up. Completely unacceptable customer service.
• UU

  unicornpeacetea

  Sep 10, 2026
  1.0
  Had an accident and needed a rental while car was getting worked on. My insurance mentioned that I would need to drop my car off at the auto body shop, and then id get picked up and drove to Enterprise to choose my car. After calling both Gainesville and Oakwood locations to confirm if they were going to pick me up, i received no answer. So i finally just showed up at the Gainesville location. I arrived and found several cars for me that met my needs as someone with dwarfism. Once I gave the workers the auto body I was getting my car worked on, they said that I would need to go to THIS Oakwood location as my auto body shop was in Oakwood. The Gainesville location then said they called the Oakwood location and confirmed that they would have a driver meet me at my auto body shop at 5. So I quickly drove to my auto body shop and turned in my keys, only to have no one there. I called and called and finally got to a man named Jaden I think his name was. He said they were short staffed and no one would be out to pick me up. I said that he needed to figure it out because I had already dropped my car off and literally could not drive off. He can’t just leave me stranded here!! So he said ok I’ll call Gville location and call you back. He then hung up. I waited TWENTY more minutes, called a few more times and then got back to Jaden. He answered and I said “hi I’m the person you were speaking to and were supposed to call back twenty minutes ago!!!” & he said that he did call them from his personal phone and they said that they didn’t have anyone available to come and get me. So I asked what I was supposed to do, since the Oakwood and Gainesville locations are both refusing to come get me. His response? A nonchalant ‘I don’t know but there’s only 2 of us right now so we can’t come get you.’ I was already heated at that moment and Jaden’s response was the cherry on top. I cursed him clean out and then hung up because what?? This isn’t like you just forgot a side of ranch or made me wait in the drive thru line for a few minutes longer; you guys LITERALLY left me stranded!!! Don’t worry I’ll be commenting this on Gainesville’s page too but the huge miscommunication, the lack of professionalism, how BOTH locations are “understaffed,” the 15-30 minutes on each phone call waiting… Pathetic. 0 stars if I could.