Budget Car and Truck Rental - CLOSED

Reviews

• TB

  Thomas Bowen

  Jul 13, 2021
  2.0
  Reserved a car and took uber there to pick it up less than an hour later. When I arrived a person quickly came out and told me to not let the uber drive off as they had no more cars available for rent. Very disappointing experience.
• SR

  Sheila Robinson

  Jun 1, 2018
  1.0
  Budget is the name of the company; I didn't realize that the quality of customer service would be "Low-Budget" quality..."no pun intended" I reserved a vehicle on 5/31 and was given a confirmation number for the reservation. When I arrived at this location on Jimmy Carter Blvd, the lady sitting behind the counter told me she didn't have the car I had reserved. She then went on to tell me I could rent an SUV, but it would cost more. When I told her I had reserved a Toyota corolla 2 hours earlier for a lower rate, she stated that she had just gotten my reservation a few minutes prior and she only had an SUV available. I asked her to honor the price quoted and she walked away from the counter. I asked her if they were a franchise store and she said yes; as she continued to walk from the counter. She then told me I should have called the store directly; that the call centers online mess up reservations all the time. I told her that it was very rude for her to walk away from a customer and not once had she said those magical words you expect to hear as a paying customer..."I'm sorry for your inconvenience." SHE NEVER UTTERED THOSE 5 KEY WORDS for the inconvenience I suffered. Poorest customer service ever. I will continue going to Hertz from now on. Hertz provided me to "Top Notch" customer service and had my car waiting for me when I arrived. Way to go Hertz! Zero star would be very appropriate, but it wasn't an option. Budget Rental, maybe you should consider raising your prices, you could then offer better pay and attract people who are more professional....including your franchisees.
• BB

  Brandon

  Aug 9, 2016
  1.0
  Extremely poor customer service, hidden charges, poor organization of staff and systems, lack of professionalism from management, no effort made to "fix it" or help customers. Will not return, only recommendation I would make is spend the extra 100 and go elsewhere. Also the lot is surprisingly hard to reach.

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