Allan Vigil Ford

Reviews

• TT

  Tenique

  2 days ago
  2.0
  My car originally stalled after a five-hour drive from Florida while I was on the highway, and it appeared to be a transmission issue. A friend of mine, who previously owned the same make, model, and year, was driving and agreed that it sounded like the same problem she had experienced. Diego suggested that the issue may have been related to the long drive and that, since the car had cooled down overnight, it might be fine. This was his theory after driving it around the parking lot. Looking back, I realize I should not have relied on that explanation, but at the time I was trying to stay hopeful and believed there was a chance the problem was not as serious as it seemed. I returned to the dealership by Uber to test the car, which in hindsight was an unwise decision. After driving it for about 10 minutes, it stalled again, and I had to have it towed back to the dealership a second time. It wasn’t until after that happened that I had a conversation with Diego and realized he is basically the liaison between the customer and the techs , not the technician working on the vehicle. So, while I understand now that he was relaying what he thought, it was still frustrating because I relied on that information when deciding to pick the car up. What has made the experience even worse is the communication afterward. I understood not hearing anything Friday evening since it was near closing time, but I called Saturday, left a voicemail, and never received a call back. Now it’s Monday at 11:30 AM and I still have not received any update about my vehicle. Being without transportation is already stressful, and I do not have time to continuously chase down basic information about my vehicle. I spent the entire weekend not knowing the status of my car or what my next steps would be, which was incredibly frustrating. I do not appreciate how this was handled, and if this is the standard way these situations are managed, I sincerely hope changes are made. I'd also like to add is all I am waiting on is a diagnostic that costs $210 that doesn't even go against repair. It's not like they are even working on the car yet.
• LL

  Lexcii Lewis

  6 days ago
  3.0
  I’ve had mixed experiences with the service department at Allan Vigil Ford. On the positive side, they are usually very quick to get your vehicle checked in for recall and warranty work, and scheduling is generally pretty easy. However, the actual repair process tends to take much longer than expected, with very little communication or updates along the way unless you constantly follow up yourself. One of my biggest frustrations was being told I needed to pay for services that should have been covered under recalls or warranty work. It often felt like I had to question charges and escalate concerns just to get clarification. I’ve also noticed inconsistency when it comes to loaner vehicles — sometimes they’re available, sometimes they’re not, which makes planning difficult when repairs take days longer than anticipated. The communication from advisors could definitely improve. Most of the time, I ended up having to go directly to a manager to get answers or have issues properly resolved. Overall, the staff is polite and the intake process is efficient, but the follow-through and customer communication leave a lot of room for improvement.
• TM

  The Menace

  May 12, 2026
  3.0
  I've delt with this dealership on a couple occasions. The reason for 3 stars is the service department. I called this morning to schedule service for a recall. They rep tells me the earliest I can bring the car is June 10th and today is May 12th. So almost a whole month. I called a different ford dealership and they can get me in next Tuesday (May 19th). On top of that, the rep tells me I'll need to drop the car off and leave it overnight. The second dealership is called said I could drop it off in the morning and pick it up the same day.
• MJ

  Matt Jones

  May 7, 2026
  1.0
  Very lousy and rude service advisors especially Vincent. Had my truck up there for months and kept being told it was ready and when I would pick it up there was always another issue or it was worse than before. When I finally was fed up and just took it back they had it backed into trees and bushes and I had to pay a deductible several times with still no issues resolved so what was the point in the warranty to begin with? Ms. Holly is the only one who seemed to care about the situation who is the service manager and I appreciate her help very much but other than that it was a terrible experience all around and I would not recommend this dealership they have some serious issues to work out as well as some techs that obviously don’t know how to work on vehicles and again Vincent was very rude and I would suggest some customer relations classes for him and some better training for the technicians that work on peoples vehicles that they depend on and pay good money for. I have kids that I needed it for as well as lost a job due to no transportation during that time period. Very dissatisfied
• JD

  Jared Duquette

  May 1, 2026
  1.0
  Hello, We recently purchased a vehicle, and overall the sales experience was positive—your team was friendly, welcoming, and willing to work with us. However, there is a serious issue that needs to be addressed. We provided a $10,000 down payment via paper check, but on the 30th we were notified that an ACH withdrawal of $20,000 had been processed instead. When we reached out to have this corrected immediately, we did not receive a response for several hours. At that point, we were advised to simply dispute the transaction with our bank. I asked why a direct refund of the $10,000 overage could not be issued, but was told we would need to proceed with the dispute and wait for the process to run its course. This approach places the burden and delay on us, despite the error not being ours. Additionally, no effort has been made to offer a timely resolution or acknowledge the inconvenience this has caused.