Allan Vigil Ford

Reviews

• CT

  Carlos Thomas

  4 days ago
  5.0
  Alan Vigil Ford continues to exemplify excellence in customer service and workmanship in the care of vehicles serviced. From the convenience of online scheduling to the service attendant greeting you at your vehicle with a smile as you arrive in the service bay, to the nice cafeteria staff, and complimentary beverage while you wait, to the service rep sharing the details of the work performed; all of these experiences combines for an excellent visit. Keep up the great work!
• MK

  Martin Kersh

  5 days ago
  5.0
  Allan Vigil Lincoln made my car buying experience so easy! From the moment I spoke with my Salesperson Orolando, Friday morning, about a vehicle I saw online Thursday night. He made the purchase experience quick and easy! I took delivery of the vehicle late that afternoon. Seamless from start to finish! Great job Allan Vigil! I know Orolando couldn’t have made my purchase experience as good as it was without a great management and finance team working beside him. Highly recommend this dealership and Orolando!
• HD

  Hearn Dukes

  Aug 10, 2026
  3.0
  It's a 3 weeks to book the appointment then unfortunately I received the text sharing that that already performed the service when they had not when I tried to call back the number it would not allow me to leave a message extremely frustrating since it took 3 weeks to book the appointment the text message that I should have received should have been this simple confirming your appointment for whatever time and date not that I'd already had the service perform when it wasn't I do admit though once the service rep got here he was ve ry professional first of all he was 10 minutes early which was great and then it only took him about 15 minutes to service my vehicle so once the appointment situation or mess was straightened up the actual service process was very good
• JJ

  James Miller Jr.

  Aug 7, 2026
  2.0
  I was contacted to have a recall on my 2020 Cosaire recall done. After a week of negotiations, I settled on a 9am appt on 8/5/26 for the work to be done. I live an hour away from Allan Vigil so it was a task to get there. When I checked in, I was told they didn't have time to complete the recall and I would have to leave my car up to 8 days for it to be done because it could take up to 4 hours. I was also told, the booking person works for Ford and I should have been told up front. (I wasn't! ). STRIKE 1! I told the service person, I had a coupon mailed and emailed to me for a $59 oil change and tire rotation. I was asked to produce the coupon and email it to him before I could get the discount. How else would I have known about it. STIKE 2!. Finally, 45 min later my service person came out to tell me my car was ready. He informed me I need rear brakes and PROBABLY rotors too and gave me a $771 estimate for service and they could take care of it today. STRIKE 3! In my mind, the oil change, tire rotation and break work would take at least 2 1/2 hours. Do my recall! That's what I drove an hour to get. I still didn't schedule the appointment to have the recall done and I am done with the service department at Allan Vigil. James Miller Jr.
• DO

  Deede Odom

  Aug 5, 2026
  5.0
  Had a wonderful experience this morning at Allan Vigil Ford dealership! From the moment I arrived everyone was friendly, welcoming and genuinely cared about making the service process easy. My service manager Mrs T. Swaim explained all of the services, kept me updated and made sure that my car was ready when promised. In fact, she was very thoughtful and offered a car delivery service so that I may rest being that I had just work an overnight 12-hour shift. It truly made a difference and showed how much she (they) care about their customers. Its such relief to know I can trust a dealership to take good care of my car. Thank you Mrs Swaim, Trey (car delivery gentlemen), and the entire service department your professionalism and attention to detail really stands out and it did not go unnoticed!