Safelite

Reviews

• GM

  Gabriel Mieles

  1 day ago
  1.0
  **DO NOT USE SAFELITE — TERRIBLE EXPERIENCE AND ZERO ACCOUNTABILITY WITH THE MOBILE SERVICE FROM THE BUFORD LOCATION*** I am extremely disappointed with Safelite and the way this entire situation has been handled. I scheduled a mobile windshield chip repair, and technician Javier came out to perform the service. What should have been a simple, minor repair turned into a much bigger problem when additional cracks appeared in my windshield after the repair. Now, instead of having a small chip repaired, I am facing a full windshield replacement. This is completely unacceptable. I contacted Safelite expecting them to investigate what happened and take responsibility for the outcome, but instead, I was told that the additional cracking is considered a “failed repair” and that I am responsible for replacing my windshield. I even spoke with manager Gabriel, hoping someone in management would take this seriously and help resolve the issue. Unfortunately, he was unable to provide a satisfactory resolution. I was essentially left to deal with the consequences and potential expense myself. **How is this acceptable customer service?** A company should not be able to leave a customer with a worse problem after providing a service and then simply dismiss the situation by calling it a failed repair. At the very least, the company should thoroughly investigate what happened, explain its findings, and provide a fair resolution. Customers should not feel abandoned when something goes wrong. If GEICO is referring you to Safelite for windshield repairs, please do your research and carefully consider your options before agreeing to the service. My experience has been incredibly frustrating, and I would not want another customer to go through the same situation. I believe Safelite needs to be held accountable for how these situations are handled. Customers deserve transparency, professional workmanship, and meaningful support when a repair goes wrong. Instead, I am left with additional damage, the possibility of paying for an entire windshield replacement, and no satisfactory solution from management. **I would not recommend Safelite based on my experience.** A company's responsibility to its customers should not end the moment a repair fails. Do better, Safelite.
• JP

  Jay V. Patel

  Oct 5, 2026
  5.0
  Malik was awesome! Friendly and honest. He did right by me and I appreciated it greatly- ask for him!
• MD

  Milton Drewer

  Oct 1, 2026
  5.0
  Excellent, friendly, fast ! The team at this location couldn’t have been more professional and knowledgeable. They took care of my windshield in record time and got me out the door fast so I could move on with my day. Will definitely return (hopefully not soon) Hopefully no more rocks kicking up into my windshield Milton D
• DD

  Damaris DeVaughn

  Sep 25, 2026
  5.0
  I had the pleasure of working with Tyler today. He did an awesome job replacing my windshield in a timely manner. Great customer service, he was informative and detailed about what he would be doing during the service. I’ve always had great experiences with safelite and I am glad to have had another great experience with Tyler today. Thank you so much!!
• AC

  Amber McAfee & Dave Ciarochi

  Sep 17, 2026
  1.0
  Go somewhere else. Total waste of time and money. Inside and outside seem to not know what each other are doing. The Alpharetta location picks up the one about 1 out of 10 calls. My appointments were rescheduled several times for staff calling off. Let my job unfinished and wanted me to come to the location for final calibrations, um, no you're coming to me like is advertised.