Whistle Express Car Wash

Reviews

• TP

  Tre'shawn Paynee

  1 day ago
  1.0
  I have been a customer of this location for several years, dating back to when it operated as Take 5. Over the years, I have generally enjoyed the convenience of the membership and the service provided at this location. Since the transition to Whistle Express, however, I have noticed a significant decline in the overall experience, particularly over the past several weeks. There was previously a manager at this location who drove a gray sedan and was very slim. From my experience as a customer, he appeared to have the operation organized and running efficiently. I have not seen him at the location recently, and unfortunately, the difference has been noticeable. On a recent visit, I observed two employees with dreadlocks standing on the side of the building smoking. The odor was very strong and appeared to be marijuana rather than cigarettes. When I went inside to look for management, there was also a strong marijuana-like odor around the building and inside the office area. I later spoke with a manager regarding my membership and the transition from Take 5 to Whistle Express. The individual I spoke with also had a strong marijuana-like odor. Another employee in the area had a similar odor. I want to be clear that I cannot say what anyone was consuming, but the smell was extremely noticeable and concerning, particularly at a business where employees are interacting with customers and operating equipment. I also observed what appeared to be an employee sitting around and not actively assisting with the operation of the wash. The overall appearance of the location during this visit was not what I have come to expect from this business. Additionally, the wash was not properly prepared when I arrived. The location appeared to be closed or not fully operational, towels and cleaning supplies were not readily available, and there was a noticeable delay before my vehicle was able to enter the track. As a longtime customer, this was disappointing. I expected the transition to Whistle Express to maintain or improve the level of service, but my recent experiences have been the opposite. I am not interested in creating conflict with the employees or management, and I am posting this anonymously because I still have a membership and may continue visiting the location. However, I believe management should be aware of what customers are seeing and experiencing. I hope the company takes a closer look at the management and employee standards at this location, including professionalism, cleanliness, staffing, and whether employees are maintaining an appropriate work environment. After being a customer for this many years, it is disappointing to say that I am seriously considering canceling my membership because the experience has changed so much.
• QB

  Queen Burke

  4 days ago
  5.0
  I have been coming to this car wash for years, and I want to take a moment to recognize some of the employees who have made my experiences here so great over the years. Mr. John has always stood out to me. Every time I have seen him, especially early in the mornings, he has had such a positive attitude, a genuine greeting, and a very calming and humble spirit. I honestly don’t think I have ever encountered someone who is more humble and welcoming. He is extremely helpful, attentive, and always seems to be looking for ways to help both customers and his coworkers. I have watched him consistently stay involved and make sure things are being taken care of. His attitude really makes a difference when you come in early and start your day. Nehemiah is actually the reason I still have a membership today. I originally canceled my membership when the car wash changed from Take 5 to Whistle Express. I happened to run into Nehemiah, and he took the time to talk with me, explain everything, and convinced me to give the membership another chance. I ended up restarting my membership in July. He was extremely helpful with getting me set up, showing me how to download and use the app, explaining the membership, and answering all of my questions. He made the entire process easy and never made me feel rushed. His customer service, knowledge, and willingness to help really stood out to me. Jalon is another person I want to recognize. Whenever I have interacted with him, he has always been professional, helpful, and welcoming. He does a great job making customers feel acknowledged instead of making them feel like they are just another car coming through the line. I have seen him communicate with customers and employees respectfully, and he brings a positive energy to the location. Good customer service makes a difference, and Jalon is someone I believe represents that very well. Kevin was also an excellent General Manager. I haven’t seen him in a while, but during the time I did see him at the location, he was very noticeable and involved. He kept the team organized, made sure everyone was on task, and actually worked alongside his employees instead of sitting back and watching everyone else do the work. He was present, hands-on, and clearly cared about the operation of the location and the people working there. You could tell when he was there because the team seemed to have structure, direction, and good energy. Overall, I have had some really great experiences at this location over the years, and I wanted to recognize the employees who have made a positive impression on me. Customer service matters, and having employees who are friendly, knowledgeable, attentive, hardworking, and genuinely willing to help makes a huge difference. Mr. John, Nehemiah, Jalon, and Kevin have all made positive impressions on me in different ways, and I truly appreciate the time and effort they have put into taking care of customers. These are the types of employees customers remember, and I hope management recognizes the value they bring to the location. Thank you all for the great service over the years!
• KJ

  Kisha Johnson

  Aug 11, 2026
  4.0
  I love my carwash! It’s super convenient, it’s always clean, and all of the detailing equipment works all the time with exception of rainy weather. If I could make one change, I would love to see more Great Washes throughout the Atlanta Region.
• LR

  Lela Rush

  Aug 9, 2026
  5.0
  We had an excellent experience thanks to Nehemiah. He provided outstanding customer service and took the time to help us choose the best option for our vehicle’s maintenance. He was knowledgeable, professional, and made the entire process easy. We will definitely be returning and will be asking for Nehemiah again because of the exceptional service we received today.
• ML

  Mindful Tenacity Notary Services, LLC

  Aug 8, 2026
  5.0
  I previously lived in this area, and had to come over here to run an errand, so I decided to get my truck washed while I was over here. Apparently this car wash is under new management, and I must say, the new set up and the experience was top tier; I even got a FREE car wash!!!

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