Valvoline Instant Oil Change

Reviews

• MP

  Malik Perkins

  2 days ago
  5.0
  Great experience today! They were a little short staffed but Becca came over and assured me that they were working hard to get me in and out quickly. Fire provided great customer service and explained all the oil options i had for my vehicle. Even recommended some additional services based on my vehicles mileage. Brandon was great too , working hard to get my oil changed
• MM

  MO MONEY

  3 days ago
  5.0
  First time fr me taking my car, my husband normally does. The techs were awesome, very professional and were very communicative of what they were doing and showing me what they found. Highly recommended! I also love they have a female tech!!! They also give military discounts!
• BC

  Bianca Calhoun

  May 12, 2026
  5.0
  First: The place was so clean, neat and organized. I pulled in the service area with no wait. As soon as I arrived, I got taken care of. I was greeted with a smile and such professionalism! They explained everything they was going to do on my car and explained to me any issues they found on my car after doing a careful and indepth inspection and gave me the full price for everything. The prices are fair! At least what I was having done. I do need more work done, I plan on going back to have Valvoline do that work.
• NA

  Nathalia Abreu

  Apr 29, 2026
  5.0
  Thank you to Bobby especially and also Shawn and Kelly for making my oil change as painless as possible. I have been dragging my feet on this chore and then I got a tire pressure warning that forced me to have to do a walk-in service. I was worried I was going to have to wait an hour but they guided me into the garage right away. Bobby let me know what my options were as far as services and they did a quick inspection which revealed my cabin filter was indeed nasty. I added on the cabin filter service and my tires were over on pressure which Kelly fixed then Shawn did my oil change and sent me on my way. Convenient and painless. Prices were overtly stated, no hidden fees and Bobby even informed me about coupons on the official website. The place is easy to get to and even if there was a wait there is plenty of parking. I will be coming back for my next oil change
• VT

  Village Tutorial

  Apr 21, 2026
  1.0
  I went to the Valvoline on Chen Parkway on Saturday, April 18, 2026. I went in for a simple oil change. I went directly home and to work on Monday, April 20, 2026. Tried to go home and never made it down the street from my job as the check engine light flashed on my car. My car is not driving well. Constant jerks as I attempt to accelerate past 20 miles per hour. I’m incredibly irritated! I pulled over to check my oil as that was the only service I’ve had on my new car. The oil looked brown. I called Valvoline on Chen Parkway and spoke with Trey and explained everything. He suggested a closer Valvoline on Panola Road because he believed I could not make it to Stockbridge. The Panola Road location was a three minute drive. It took twelve minutes. As I drove in to the service area on Panola, the crew was expecting me and after a some time waiting, they were able to go right to work. I was told that the oil was not changed and the bolts were loose. Irritation turns to extreme anger! So I start to recall details of my experience at the Valvoline on Chen Parkway on Saturday and explained to the crew on Panola Road that the Chen Parkway Stockbridge crew member Schwan spent my entire service time trying to upsale me on services I did not ask for or need. Schawn starts to repeatedly tell me how dangerous it was for me to leave without the additional $700 in services he strongly suggested. No matter how many times I said no, he kept talking and fear mongering. So, as I sat with a flashing engine light on Monday and a paid for oil change, that was never changed, I’m freaking pissed! I went to two other places that responded the same as I explained in this situation with my engine. The responses are bulged eyes, shaking heads, no good words for Valvoline, and a confirmation that this company is notorious for damaging cars, particularly car engines, intentionally, to make customers return to their store for service/money. Where is the humanity in causes car damage and potential accidents and Heaven forbid, harm to people for a sale? I have in two days been incredibly inconvenienced and paying unnecessary money because of Schawn and Josh and Trey and Valvoline! DO NOT GO TO VALVOLINE ON CHEN PARKWAY! Unless you want to lose your car!