Enterprise Rent-A-Car

Reviews

• SJ

  Shon Jackson

  4 days ago
  5.0
  I always have a great experience when I rent from the enterprise on hwy 155 McDonough,they get me in out. Been renting from them for 3yrs, and they always have the car that I request.
• SS

  Samone Smith

  Jun 18, 2026
  1.0
  The car you book is never available even when booked in advance! We definitely need more rental options in the area.
• GR

  Georgia Raised

  Jun 13, 2026
  1.0
  my reservation was for Thursday morning and today is Saturday
• AD

  Angela Dominguez

  Jun 6, 2026
  5.0
  As I expected they wouldn’t have a van for my upcoming rental as all of the experiences I’ve read and heard about. I got a call the morning of my pick up delaying me for an hour. I expressed my disappointment and was told “it’s the nature of the business, traveling is full of unexpected issues like this” the person who had the van I confirmed for had extended their rental last min. When I got there phones ringing off the hook lobby also full and only two people working. I checked in and listened how Kai not sure if I got her name correct but she was pleasant. She answered the phones polite and to the point. At one point I heard her tell a customer she would gladly go over detailed charges w someone if they came in and out of respect for everyone in the lobby she wouldn’t go into details over the phone. I thought that was the most polite way she could have handled that. I watched and listened to how she handled all the angry calls and multiple customers in the lobby. Although they did not have a van for me I was given a full-sized suv. Nice upgrade the vehicle was still wet from the car wash and clean inside. I wasn’t there more than an hour from check in to drive off. Once they decided on the vehicle we did the tablet stuff I was given the key and was able to hit the road by noon to start our vacation. I’m waiting for the survey from my drop off. I also plan to give Kai good reviews. Everyone there is nice. Dealing with basically the only rental company in McDonough this location is newer than the one on industrial parkway and has always been a better experience for me personally. Over the past two years I’ve dealt with the same lady it seems which is nice to have consistency. Don’t stress things happen they will take care of you. It’s not their fault the company gives people the option to extent their rentals last min via texts. For those that do extend last min they’re the reason why they don’t have the type of vehicle you reserved. The location isn’t as big as the airport.
• KJ

  kassi Johnson

  May 31, 2026
  1.0
  I made a reservation for a mid size SUV on May 10, 2026 to pick up on May 22, 2026 at 11am. I received a call at 10am from a young woman working at Enterprise expressing that they DO NOT have any vehicles available for my reservation and will not have any available until at least 1pm. I am writing this email now at 01:15pm, and still have not received a call back about my reservation. I just called and was told " Im sorry, we still do not have any available" this has been the 3rd time that I have made a reservation at this particular pickup location and each time it is always a problem with my reservation. This particular instance takes the cake, because It is my birthday and I planned ahead to have things in order to get to my destination on time. Thanks to ENTERPRISE that will not happen. This is ridiculous to place a reservation and pay by day, and expect someone to return the vehicle at a certain time slot or face additional fees, but I fail to get what I am supposed to on time. Shame on you Enterprise! You need to do better and be held accountable for your customer service and its employees. I will definitely not be coming back to your rental services again. Fast forward to several hours later, I received a call at 6:42 pm telling me that they just got a vehicle in and asked me do I still need it....Lady please.

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