Grand Motorcars

Reviews

• CK

  Courtney Kirkland

  1 day ago
  1.0
  want to share my experience so other buyers know what to look out for before purchasing a vehicle from this dealership. I purchased a 2025 Ford Expedition, put $9,000 CASH DOWN, and drove 3.5 hours one way to pick it up. I made a significant financial commitment and expected the vehicle to be properly represented and the dealership to stand behind the promises made during the sale. Unfortunately, that has not been my experience. Here are the issues I have dealt with: 1. Gas tank: The vehicle did not have a full tank of gas. I was told the owners only allow $15 worth of gas per vehicle sold. I’ve never bought a vehicle and the dealership not fill it up. 2. Only one set of keys: I was provided with just one set of keys. When I asked about the other set they tell me they could put me in contact with a company I can purchase one from. 3. No floor mats: The vehicle came with no floor mats whatsoever, not even the original carpet mats. They agreed to purchase me mats. The dealership later ordered and sent me a set, but they were cheap and do not even fit the vehicle properly. Also, something splattered all on ceiling of the truck. 4. Numerous scratches and clear coat imperfections: The exterior has scratches, marks, and imperfections throughout the vehicle. The sales manager and salesman agreed to have it buffed just to find a shop close to home to do it. After I drove home, I received screenshots of their text messages with a business that does buffing from the salesman trying to find a shop also. That business quoted a minimum of $800 for a vehicle of this size, but the dealership is now saying they will only contribute $300. I even have the messages between this said business and the salesman of them admitting that there’s too many imperfections in the clear coat to name. He even tried convincing the business I would pay them for window tint if they would do for $300 which was never discussed with me. I told them standing there the night I picked up the vehicle if they wasn't going to make it right I would leave it. The salesman reassured me that they would make it right in front of his manager and said they didn't need to give me a IOU paper because his manager was there and he agreed also. Never mentioned they would only contribute $300 towards it because I would have still left it there because getting a vehicle this size buffed correctly for $300 nowadays isn’t possible. 5. Scratched windshield: Even the windshield has scratches. The number of scratches and imperfections throughout the vehicle is extremely disappointing. 6. How the vehicle was presented: On the day I picked it up, the salesman FaceTimed me to show me what a great vehicle it was. However, the exterior was not thoroughly shown during that call. I have a screen recording of that FaceTime call, along with text messages documenting it all. 7. Promises made but not properly fulfilled: I have kept the text messages showing the salesman promising to make things right regarding the floor mats and the buffing. Now, after the sale, I am left trying to get these issues resolved legally while the dealership is only offering $300 toward a job quoted at a minimum of $800 and a set of the cheapest floor mats they could find. I put $9,000 of my own hard earned money down in cash and drove 3.5 hours to purchase this vehicle. I did my part as a buyer, and I expected honest communication, transparency about the vehicle’s condition, and follow-through on the commitments made to me. MY ADVICE TO ANYONE BUYING FROM THIS DEALERSHIP: Do not rely on a salesperson’s description or a quick video call. Demand detailed videos of every exterior panel, the windshield, paint, clear coat, and interior. Get every promise in writing. Or just simply screen record the facetime call, record when u get to the dealership & get all the verbal agreements & keep all texts just like I did! It's sad you can't even trust a dealership to be honest while spending your hard earned money. I’ve attached a hand full of pictures for reference.
• ER

  Edward Rosenberg

  6 days ago
  5.0
  This review is long overdue. I bought a 2018 Ford Shelby F-150 from Grand Motorcars Marietta back in July. My salesman Robert was awesome, sent me pitchers, video, either answered my call on the spot or called me back ASAP. We worked out a price, I flew in on a Saturday morning, no hidden fees paid that price and was out the door driving home in about 2 hours. Robert assured me that all my paperwork would be mailed to me in 2-3 weeks for finial registration in my State. Like clockwork it was in my mailbox in 10 days. ROBERT THANK YOU, I love my truck it was a pleasure working with you and I truly apologize it took me this long to wright this review.
• TW

  Timeless Whips

  Sep 26, 2026
  1.0
  I want to address several concerns regarding my recent experience with your dealership. First, when your employee drove my vehicle, they unplugged my dash camera and then plugged it back in afterward. I noticed this immediately. I can only assume this was done because your team ran a Carfax report and saw that the vehicle had recently been involved in an accident. Rather than properly inspecting the vehicle, reviewing the circumstances of the accident, or requesting photographs and documentation, it appears that assumptions were made about the vehicle’s condition. This is a $90,000+ vehicle with an extensive amount of technology and safety monitoring. Your technician stated that the vehicle had no oil. That statement is extremely concerning and does not make sense given the vehicle's systems. The car would have displayed an immediate warning or error message for a critically low oil condition and would not simply operate normally without providing some type of notification. There were no check-engine lights or other warning lights illuminated on the dashboard when I brought the vehicle in. I was also told that the hood was difficult to open because of previous accident damage. That is incorrect. The accident damage had nothing to do with the hood. In fact, I had to open the hood myself when I picked the vehicle up from the body shop because the battery had died while the vehicle was sitting. The hood opened normally. I also checked it again after leaving your dealership and found no issue whatsoever. The hood is fully carbon fiber and operates differently from a traditional hood. Once the interior release is pulled and the secondary latch underneath the hood is released, the hood lifts straight up and closes properly onto the two locking mechanisms on the sides. There is no issue with the hood itself; the proper procedure simply needs to be understood. Furthermore, I was told there was suspension noise coming from the front of the vehicle. Again, this is incorrect. The entire front suspension was recently replaced and is brand new. The replacement was not related to the accident. The tow truck that transported the vehicle damaged the suspension components when securing the vehicle, and that damage was fully documented, repaired, and resolved. There is currently no suspension noise. The only issue your dealership identified that I can confirm is legitimate is the presence of stored diagnostic codes. However, there is currently an active recall related to those codes. There was no check-engine light or warning light displayed, so I had no reason to know the codes were stored until your dealership brought them to my attention. I subsequently spoke with the dealership that has performed all of my vehicle's service, and after they inspected the vehicle following my visit to your dealership, they strongly disagreed with several of the findings and conclusions your team provided. What concerns me even more is that the vehicle I originally came to look at had multiple damages and imperfections that were not disclosed beforehand. These were not minor issues that required an extensive inspection to identify. They were visible upon simply walking around the vehicle. I observed paint imperfections, areas requiring correction, and multiple broken or damaged pieces. Given the amount of money involved with these vehicles, I expect a much higher level of transparency, accuracy, and professionalism. If a dealership is going to inspect a customer's vehicle and make statements about its mechanical condition, those statements should be based on an actual inspection and verified facts rather than assumptions based on a Carfax report or the vehicle's accident history.
• KK

  K_toes33

  Sep 21, 2026
  5.0
  We had such a great experience purchasing our vehicle from Grand Motorcars in Marietta! We called on Friday to make sure the vehicle we were interested in was still available and spoke with Rob. We let him know we lived on the other side of town—about 56 miles away—and that we planned to come out Saturday to see it and hopefully purchase it. After running a few errands Saturday morning, we finally made it to the dealership around 2:00. We found the vehicle on the lot, tracked down Robert, sat down to talk, and from there everything moved incredibly smoothly and quickly. Either we've become very experienced car buyers over the years 😂, or Grand Motorcars really has their process down—probably a little of both! One of the biggest highlights was how they worked with us on our trade. We weren't thrilled with where we initially stood on the vehicle we brought in, but they worked the numbers and were able to pay it off so we could make the deal happen on the vehicle we wanted. That absolutely made our day and allowed us to walk away feeling really good about the entire purchase. The whole process was easy, straightforward, and honestly much faster than we expected. Rob was great to work with, and we never felt like we were spending our entire Saturday sitting at a dealership—which anyone who has purchased a car knows can happen! We drove over 56 miles to Grand Motorcars, and it was absolutely worth the trip. We left with the vehicle we wanted and a great experience to go along with it. We would definitely recommend Grand Motorcars in Marietta to anyone looking for a vehicle, and we'll be keeping them in our back pocket when it's time for another purchase down the road. Thank you, Rob and the Grand Motorcars team, for making this one such a positive experience! ⭐⭐⭐⭐⭐
• SN

  Secre Nation

  Sep 10, 2026
  1.0
  ⭐️ The ONLY reason this dealership is getting one star is because the system would not allow me to leave a review without giving a star. This has been a HORRIBLE experience, and I strongly recommend that you think twice before purchasing a vehicle from this dealership. It has now been almost eight weeks, and I still do not have my Georgia tag. I have already been making my car payments, and the dealership has been funded for the vehicle, yet somehow my tag and paperwork still have not been properly processed. I am now on my last temporary extension, and I am being put in a position where, within the next seven days, I may have to stop driving my vehicle because I will not have a valid tag. I have a car payment, insurance, and a vehicle that I cannot legally drive because the dealership has not gotten its paperwork handled. The communication has been absolutely unacceptable. My salesperson has hung up on me, and every time I call, I am told that the supervisors are in a meeting or unavailable. No one seems to be able to give me a straight answer about where my tag is, what is holding up the paperwork, or when this situation will actually be resolved. I should NOT have to repeatedly call a dealership to find out what is happening with something as basic and important as my vehicle registration. This has caused me unnecessary stress, inconvenience, and potentially additional expenses. I have held up my end of the deal by making my payments. I expect the dealership to hold up theirs. Please think carefully before spending your hard-earned money here. Based on my experience, the customer service, communication, and follow-through have been extremely disappointing. My sales person name was Lucki. He called me three and four times a day up until I purchased a car once I call him about my tag. He refused to answer my phone calls. He will not respond to my text messages and when I call his cell phone, he hangs up on me. I can’t even get his boss On The Phone.