Butler Tires and Wheels

Reviews

• CG

  Cam Guy

  Aug 28, 2026
  5.0
  Could not recommend this place more highly! Exceptional customer service. Thank you, Kevin and all the staff at Butler Tire!
• KM

  Kait McGowan

  Aug 18, 2026
  5.0
  I had a flat, Kevin & Rafe were incredible helpful! The service was quick, and they kept me updated on the progress. They have a lovely seating area, even offered me a slice of pizza while I waited. They were very knowledgeable and had everything in stock. 10/10 would come back again
• RS

  Robert Shea

  Aug 8, 2026
  5.0
  Huge thanks to Kevin (aka Ziggy) and the entire team at Butler Tire on Powers Ferry Road in Marietta! I brought my vehicle in today for an urgent issue, and they got me in right away. Their diagnostic work was thorough and spot-on, and they had me back on the road quickly. I really appreciate their professionalism and quick turnaround — this is why Butler Tire Marietta has my trust and my business. Highly recommend!
• JB

  Jaclyn Beberg

  Aug 6, 2026
  5.0
  I brought my BMW in today after a ton of back and forth with fitment issues after purchasing aftermarket wheels elsewhere. The team at Butler tire were extremely knowledgeable, patient, and truly went above and beyond to help me on a very tight time crunch while also keeping my families safety priority. I cannot speak more highly of my experience.
• EM

  Ebony Moore-Hutton

  Aug 6, 2026
  1.0
  I am extremely disappointed with the service I received at Butler Tires & Wheels in Marietta. I went in because I wanted my truck inspected to determine whether I actually needed new brakes and rotors. I explained the symptoms to Wayne, who walked outside with me for about 3–5 minutes, looked at my truck without bringing it into the shop, and told me I needed both brakes and rotors. He said the parts would have to be ordered and would take a couple of days to arrive. Based on his recommendation, I paid a $1,000 deposit toward the quoted repair cost of approximately $2,600. From that point forward, communication was terrible. I repeatedly had to call the store myself to check whether the parts had arrived. I was told several times that someone would call me back, but I never received those calls. When I finally dropped my truck off for the repair, I was told it would only take a couple of hours. Instead, they kept my vehicle all day. I dropped it off at 8:00 a.m., and when I called around 4:00 p.m., I was told it would be ready before closing. It wasn't. I had to return the following morning. When I arrived to pick up my truck, I learned that only the brakes had been replaced because they had ordered the wrong rotors. This was incredibly frustrating because, had the vehicle been properly inspected before ordering parts, this mistake could likely have been avoided. I was then told the correct rotors would arrive later that day or by Monday morning and that someone would call me. Once again, no one called. By Thursday, after still hearing nothing, I called the store again. I was told Wayne was not there and apparently had not been there all week, but that the correct rotors had finally arrived. When I asked how long the repair would take, I was told my truck would have to be "worked in." I asked if I could schedule an appointment, but I was still told it would simply have to be worked in. After everything that had already happened, that response was unacceptable. At that point, I decided I no longer wanted Butler Tires & Wheels to complete the rotor replacement and requested a refund for the difference between what I paid and the brake work that was actually completed. John assured me he would call me back before the close of business with a resolution. As of after 6:00 p.m., after the store had already closed, I still had not received a phone call. My experience was marked by poor communication, repeated broken promises, inaccurate parts ordering, unnecessary delays, and a lack of accountability. I understand that mistakes happen, but what is most frustrating is the complete lack of follow-through and customer service throughout the entire process. I cannot recommend Butler Tires & Wheels based on my experience, and I hope management addresses these communication and service issues so future customers are treated with more professionalism and respect.

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